Is US Mobile available in my area?

We run on the two largest and fastest nationwide networks in the US, so you can talk, text, browse and stream at remarkable speeds no matter where you are (in the US). You can check your coverage here. You could read more about our networks here, or contact our 24/7 […]

How to Find Your Carrier Porting Information?

This article will help you locate the account number and PIN for most carriers in the US. If your carrier isn’t listed, or you wish to add to or correct the information we have, please let us know in the comments below. Also, if you need to edit the information […]

How Does Monthly Billing Work?

You can pay your monthly bill by signing in to your US Mobile account. Here, you can view your online dashboard, remaining balance and the due date for your bill as well. Click ‘More Details’ under your phone number to be taken to the line page, then click on ‘Renew […]

My Data Isn’t Working

First, check to see if you have WiFi turned off and cellular data turned on. Most phones prefer a WiFi connection and only use cellular data if WiFi is not available. For Android: To turn off WiFi, pull down the notification tray by sliding your finger down from the top […]

Does US Mobile Have Monthly Plans?

We are a prepaid carrier, which means you pay up-front for 30 days. After 30 days of service you can renew the plan you had or pick a new one. To help remind you when your line expires, our dashboard displays the number of days till your line expires, we […]

Can I Restore My Account if I Miss a Payment?

Of course! Once you’re signed into your account, you’ll see an overview of all your lines. If a line has expired, it will say ‘Expired since….’. Click ‘More Details’ directly below that to be taken to the line page, then click ‘Renew My Plan’ on the left. Once you successfully […]

I Received My New US Mobile SIM Card. What’s Next?

Congratulations! Head over to Activations to get started with US Mobile. Getting started is straightforward and only takes a few minutes.: Create, or sign in, to your US Mobile account. Pick the network you’d like to use. You can read about the difference in networks here. Enter the SIM card […]

Where Can I Buy a US Mobile SIM Card?

US Mobile’s triple cut SIM cards are available online on our Get Sim page. There are three ways of making US Mobile your new carrier: You can Bring Your Own Device (BYOD) if you have an unlocked phone, Unlock your existing device Buy a new phone.

nokiaLumia530

Get Lumia 530 for $9.99

Enjoy the functionality of a phone, plus check your e-mail, download videos and music with blazingly fast 4G speeds on US Mobile’s 4G LTE Network and use a 5.0MP camera to snap photos with the Microsoft Lumia 530. Use the touchscreen to navigate through features with ease.

Will My Phone Get High Speed 4G LTE Data?

Both of our networks can provide 4G LTE connectivity to your device, as long as your device is 4G LTE compatible and there is coverage in your area. If you’re not sure about your device reach out to us 24/7 and we’ll be able to find out if your device […]

International Roaming Coverage

US Mobile does not offer international roaming coverage at this time. We run on the two largest and fastest nationwide networks in the US, so you can talk, text, browse and stream at remarkable speeds no matter where you are (in the US). You could read more about our networks […]

Where is US Mobile Coverage Available?

US Mobile offers extensive 4G LTE coverage across the United States using the 2 largest networks in the US. Between our GSM and Super LTE networks, you can talk, text, browse and stream no matter where you are in the US. Note that there are still several factors that affect […]

Early Termination Fees

Early termination fees are charged by postpaid carriers for exiting a cell phone contract early. Your early termination fee (ETF) depends on the terms of the contract and the length of time remaining on the contract. Typically, the closer you are to the end of a contract, the cheaper it […]

Buying a New Phone

Looking for a new phone? Ready for the freedom that having an unlocked phone brings? US Mobile offers a wide range of new and unlocked devices – from basic phones to smartphones to tablets – in our store. Buying an unlocked phone may appear to cost more up front, but keep […]

Selling Your Old Phone

Selling your old phone is a great way to finance the cost of a new device. There are a number of options available for selling your old phone, including eBay, Craigslist, and our personal favorite, Swappa. When selling your device, it’s a good idea to do some research to determine […]

Porting Your Number to US Mobile

Porting your number to US Mobile’s prepaid phone plans is made simple during our SIM activation process. You can port your number if your current service carrier allows it, there is no outstanding payment against your number, and the number is not under any contract. The phone number must also be […]

How to Ditch Your Contract

Leaving a contract isn’t always easy. If you are thinking about terminating your contract, we recommend that you contact your carrier to find out what early termination fees may apply. Make sure to also check that you do not have any remaining payments on your existing device. The best way to determine when to make the move is […]

How to set up a Hotspot on your device

Setting up a Hotspot or tethering lets you share the cellular data connection of your phone or device with other phones or devices when you don’t have access to a Wi-Fi network. All our Custom Plans on either network allow tethering. With Unlimited Plans only the ones that expressly state […]

Text Messaging

Text messaging is available as a standalone product and as a part of any combination of US Mobile services. You are billed for both incoming and outgoing text messages. Note that at anytime if you feel that you are running low on texts, you can top-up via the user dashboard. […]

How to Set Up and Access Your Voicemail

It only take a few minutes to set up your Voicemail account. Once setup is complete, your Voicemail will be ready to receive messages. Setting up Voicemail GSM LTE Call 123 to connect to your voicemail. If prompted for a password the first time you access your account, use the […]

Conference Calling

Most devices allow conference calling, however different phones have different features. Check your user manual to learn how to set up calls with multiple parties. If you have any questions, don’t hesitate to reach out to US Mobile and we will do our best to help!

Call Blocking

Call blocking is the ability to block specific numbers from calling you. How to Block Calls To Block Calls here are a few things you can do Register for the National Do Not Call Registry On your phone iPhone Go to Settings > Messages > Blocked > Add New Enter […]

How Long is My Plan Valid for?

All base plans are valid for 30 days from the date of purchase. For example, your base plan purchased on January 1 will expire on January 31st. Top Ups have different rules and you can read about them here. Sign in to your account to see when your billing cycle […]

What is a Base Plan?

Your base plan is the combination of talk, text, and/or data that you select when you pay for your  month’s service. Your base plan is valid through the end of your billing cycle and does not include any top ups.   All base plans operate on a 30 day billing cycle.  

Will I Lose My Number if I Stop Service?

A number on GSM LTE might be disconnected automatically 30 days after service expiry/cancellation. On Super LTE, a number can be disconnected 50 days after service expiry/cancellation. You can ‘Snooze’ your line to keep it in service and thus avoid the risk of losing the number. This involves setting up […]

Does it Cost Me to Call US Mobile Customer Support?

Nope! Dial 611 from your device to connect to our 24/7 Customer Support free of charge. You can also reach Customer  Support at help@usmobile.com or via the chat box. Our customer support team answers calls within 20 seconds, emails within 10 minutes, and chat conversations from our website within 5 […]

What Plans Does US Mobile Offer?

US Mobile has two types of plans: Custom and Unlimited. Custom plans are available for both Super LTE and GSM LTE. You can choose any combination of talk, text and data from the grid, or just go for a talk, text or data only plan. The possibilities are endless! What’s […]

If My Device Isn’t Supported, What Should I Do?

If your device isn’t support with the US Mobile network or you are looking to upgrade, we recommend purchasing an unlocked phone from our shop. Having an unlocked phone will give you the freedom to choose the mobile service that fits your need, whether that’s US Mobile or another service. […]

Is My Device Compatible With US Mobile?

In the United States, wireless carriers operate on a range of different frequency bands. In order to be compatible with any given carrier, your device must support the frequency bands which that carrier runs on. For US Mobile’s prepaid phone plans: Nearly all phones will work on US Mobile for talk, text, and data. Your […]

Why Isn’t My Device Working?

There could be a number of reasons why your device is not working with US Mobile. There may not be adequate coverage in the area, or your device may be locked or incompatible. If you’ve just activated your SIM card, you’ll need to restart your phone for it to establish […]

How Do I Bring My Device Over to US Mobile?

If your device is unlocked and meets our compatibility requirements (contains proper frequencies), all you need to do is pop your activated US Mobile SIM Card into your phone. (For full functionality, don’t forget to add APN settings!) In general your phone or tablet  must have 1700 MHz (AWS) to get US Mobile LTE coverage. US Mobile […]

Can I Bring My Device to US Mobile?

Any unlocked device that has a SIM card slot will most likely work with US Mobile. Between our two networks, we support a wide variety of basic phones, tablets and smartphones. Click here to learn about unlocking your phone so that it accepts a US Mobile SIM. GSM LTE offers […]

Problems Sending MMS

Please follow the steps outlined here to configure your device for cellular data and MMS. If you’ve tried doing that and it is still not working: Make sure you have sufficient balance for texts and data Check to see if your phone’s cellular data is enabled, and WiFi is turned […]

What is MMS?

MMS stands for Multimedia Messaging Service – essentially mobile messaging for pictures, sound and video clips. US Mobile does offer MMS and most phones allow you to send and receive MMS messages. However, since MMS messages use an internet connection, you will need a data plan to send MMS messages and will […]

Porting Your Number Out of US Mobile

We don’t force you to stay using a nasty contract. We work very hard to make you want to stay. Can we go an extra mile somewhere to make you want to stay. Just ask one of us. If you’re still sure that you have to leave, ask the carrier […]

Will I Get Refunded for My Unused Minutes?

No, US Mobile does not refund or rollover unused minutes. Our customizable matrix and usage dashboard are designed to help you save money by limiting customer exposure to unused talk, text and data. Contact us if you need help choosing the right plan!

I’m Having Coverage Issues, What Should I Do?

Cell reception can be influenced by factors such as building material, trees, terrain and device hardware. You may notice poor or even no signal at all in office buildings, apartment complexes, shopping malls, basements and underground parking lots. Newer and higher-end phones tend to have stronger radios and thus do […]

Buying A New Phone

US Mobile has a full webshop of new and unlocked devices from basic handhelds to the latest smartphones. If you are unsure which device is best for you, contact us and we can help!

Logging Into Your Account

Once your account is active, you can sign in using your email or phone number and password. If you have not yet verified your account [i.e. you have not yet confirmed your email address using the email sent during the SIM activation or account creation process], sign in using your US Mobile phone number. Acceptable formats […]

Building a Plan

You will be prompted to build your initial base plan during the SIM activation process. Choose any combination of talk, text, and data to build your custom plan. Not sure what you need? Start with the basics and remember you are free to change your plan or top up on the go!

Activating a US Mobile SIM Card

Activating your SIM card is straightforward and only takes a few minutes. Start here: Create, or sign in, to your US Mobile account. Pick the network you’d like to use. You can read about the difference in networks here. Enter the SIM card number Pick a new number, or let […]

How To Get a US Mobile GSM SIM Card

Order our triple cut US Mobile GSM SIM card online to make and receive calls, send and receive text messages and access the GSM data network. We usually deliver the SIM card within 2-4 days and one step SIM activation gets you up and running. Our SIM cards breaks into a mini, micro or nano […]

Android 1.5 APN Settings

We recommend you stop rocking this dinosaur and head over to our shop and buy yourself a new phone. We offer a range of awesome smartphones for less than $100! If you must use the Android 1.5, follow the steps below to ensure that your phone is properly set up: Tap Settings. Tap Wireless Controls […]

Android 1.6 – 2.3.4 (Gingerbread) APN Settings

Some low-end devices and older smartphones carry the older versions of Android. If you have an Android version 2.3.4 or lower, please follow the instructions below. Please note, menus may vary slightly depending on the manufacturer. Press Menu Select “Settings” Select “Wireless & networks” Check that “Airplane mode” and “Wi-Fi” are unchecked Select “Mobile […]

Which version of Android am I using?

To find out which version of Android your phone is running on, follow these steps: Pull down the notifications screen & select “Settings” Scroll to the very bottom of the settings Menu and select “About Phone” Scroll down (if necessary) until you find “Android Version” and the specified release number

Configuring Your Device

Select your OS Android Android 4.0 & above Android 2.3.4 (Gingerbread) Android 2.2.1 (Froyo) Android 2.1 (Eclair) Android 1.6 (Donut) Android 1.5 (Cupcake) iOS iOS Version 8 and Above iOS Version 6 or Later iOS Version 5 or Earlier Windows Phone Windows Phone 8 & 8.1 Windows Phone 7 Windows […]