Your base plan can be changed when you are in the process of paying for your next month of coverage. To change your base plan and pay for the coming month, sign in to your account, and click on the blue “Pay Bill” button (or “Pay My Plan Earlier” if Auto Pay is enabled). You will see the matrix of talk, text, and data options appear (just like at sign-up).
Your current base plan options will be highlighted. If you want to change your plan, simply click on the talk, text, and data buckets that you would like to use moving forward, and select “Continue” at the bottom of the page. Once you complete the checkout, your new base plan will go into effect with the start of the new billing cycle.
Base plans cannot be changed mid-billing cycle and minutes, messages, and data cannot be subtracted. If you’d like to add more talk, text, or data, head over to your account dashboard and add more as needed.