Absolutely! If you need more minutes, texts or data you can always add Top Ups. There are no limits for how many time you can add a Top Up or any extra fees. Top Ups are eligible for rollover, as described here.
To add a Top Up sign in to your dashboard, select the line you’d like to add Top Ups to and click on “Add More”. Select how many minutes, how many text messages, or how much data you want to add, and buy it. They will be ready to use soon.
Could I and how can I upgrade/downgrade existing plan (e.g. increase data limit) to have this changes permanent from the next billing cycle?
Yes any changes you make during paying for the next month (by clicking pay next bill on your online dashboard) or via Auto Pay affect your next month plans. Changing existing plan is not offered at the moment.
How much does a top-up cost? Is it the same rate as the plan, or a different amount?
Elaine, you can purchase top ups without any additional cost from your dashboard.
I have the same question as Elaine, which wasn’t really answered: Are the top-up rates the same as the rates when creating a new plan or are they different? Where can I look them up? Thanks!
Thanks for getting int ouch and to answer your question, the add-ons are the same prices as the plans i.e. $3 for 100 minutes, $2 for 100 text messages etc. 🙂
It would be super useful to be able to set top-up’s to automatic. This way we wouldn’t have to worry about suddenly losing service if we run out of texts or minutes!
We absolutely understand this and are working towards providing a solution to this on our Super LTE network relatively soon. If you do have any further questions, you’re always welcome to get in touch via [email protected] 🙂
So if I top up and give it some amount, what if I don’t use it up by month end? Do I lose it?
Each plan has its own 30 days validity after which it would expire. For further queries, drop us a line at [email protected]