Calls are billed by the minute on US Mobile. For example, if you speak on the phone for 20 seconds or for 50 seconds, you will be billed for 1 minute. Calls that go to your voicemail are not considered billable.
For texts, you are billed for both incoming and outgoing text messages.
Note that at anytime if you feel that you are running low on texts, minutes, or data, you can add a Top Up via the user dashboard.
How do I know how much time I have used up at any time during the month?
You can email us with your usage report request at [email protected] along with the plan and time frame (to and from period) and once we log your request in our system, it will be uploaded on your dashboard within 24 hours.
Do incoming calls count towards my minutes?
We charge both ways for talk and text i.e outgoing and incoming. When some one will call you, it will be deducted from your talk plan.
“For texts, you are billed for both incoming and outgoing text messages.”
It basically means I am screwed if someone decides to trolls me with hordes of text messages?
John, that is right. You are charged for both calls and texts for incoming and outgoing.
I hate this practice. It’s so unfair – I’m from Europe and they only charge a person for the calls or texts that person initiates, rather than the phone companies charging for both incoming and outgoing. So not cool.
This is the popular practice in Northern America. Almost all of the major carriers charge for both incoming and outgoing. For further details, drop us a line at [email protected]
Since MMS are data required, do they count against your texting plan?
Tara, MMS only consumes your data bucket, however, group messages requires both text and data provisioned to your account.
I’m not receiving any sms on usmobile, can you plz check and advise me? I did topup on talk only, I don’t inneed of sending any text message, but I’m not receiving any test message, instead I’m receiving like voice call notification. Please check and advise.
Thanks for dropping us a line, just an FYI, since we don’t have any overages, if you don’t have a text plan, you can’t receive/send any text messages. The same way it applies to your calls as well =) So in order to send/receive messages, you’ll need a text plan as well. Drop us a line at [email protected] for further help or you can always just dial 611 (from your US mobile phone for free).
Am I also charged for incoming SMS messages sent to me from US Mobile?
All incoming text messages consume the text plan with the exception of incoming text messages from 5115 on the GSM LTE network.