How Long is My Plan Valid for?

All base plans are valid for 30 days from the date of purchase. For example, your base plan purchased on January 1 will expire on January 31st. Top Ups have different rules and you can read about them here.

Sign in to your account to see when your billing cycle ends.

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  1. Kellie Foster Kellie Foster

    Does my minutes rollover from one month to the next? I’m thinking of topping off my account and i don’t want to pay to top up and then have my minutes taken away at the new billing cycle.

    1. Once your billing period reaches its expiry, the remaining balance expires.

      For top ups, if you top up in the middle of your billing month, the top up will roll over with the next billing month until it reaches its own validity of 30 days. In short, every plan has a validity of 30 days and expires after that.

  2. Lars Dennert Lars Dennert

    Do the top ups get used before the new plan? Otherwise, by the time you need them, the top up from last month is gone. In other words, does everything get used in the order purchased?

    1. Hi Lars,

      You are correct. All plans are valid for 30 days from the date of purchase and they are consumed in order they were purchased. First in First out.

      Thank You

  3. Jiyang Li Jiyang Li

    How long can I keep my line if I forget to pay the bill before the current cycle expires? Can I still have my line back if I pay the bill 2 weeks after the cycle ended?

    1. Normally you have 30 days from the date of expiry of the current plan to renew your services, after that there is a chance that your number might be lost permanently. Alternatively you can check out the details on our Snooze options by getting in touch with us at [email protected] 🙂 We’re always happy to help.

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