I’m Having Coverage Issues, What Should I Do?

Cell reception can be influenced by factors such as building material, trees, terrain and device hardware. You may notice poor or even no signal at all in office buildings, apartment complexes, shopping malls, basements and underground parking lots. Newer and higher-end phones tend to have stronger radios and thus do a better job holding on to signal than older devices.

If you’re experiencing dropped calls, delayed text messages or outright no service issues, please contact our 24/7 support so that we can investigate.

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  1. Alex B. Alex B.

    I just got 3 new SIM cards. NONE of them are working with the 3 different phones we tried. Tech support said they are running on the T-Mobile network, but funny thing is that we have used before with no issue on Tmo. What the heck? So, right now we have been unable to make more than a handful of spotty calls that dropped after a few minutes. Very disappointed.

  2. Evren Evren

    I had 4G with all my past plans, but with US mobile, I only get a weak 3G. It drops out in stores even though my phone itself is not an old one. I configured all my settings for my GSM Sim and it still hasn’t changed.

    1. Hi Evren,

      We are sorry to hear that you are facing issues with the coverage and will be more than happy to assist you with it. Can you kindly share your phone number along with the make and model of your device on [email protected] or chat with one of our reps online (www.usmobile.com), so we can assist you in a live environment?

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