I’m Having Coverage Issues, What Should I Do?

Cell reception can be influenced by factors such as building material, trees, terrain and device hardware. You may notice poor or even no signal at all in office buildings, apartment complexes, shopping malls, basements and underground parking lots. Newer and higher-end phones tend to have stronger radios and thus do a better job holding on to signal than older devices.

If you’re experiencing dropped calls, delayed text messages or outright no service issues, please contact our 24/7 support so that we can investigate.

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1 Comment

  1. Alex B. Alex B.

    I just got 3 new SIM cards. NONE of them are working with the 3 different phones we tried. Tech support said they are running on the T-Mobile network, but funny thing is that we have used before with no issue on Tmo. What the heck? So, right now we have been unable to make more than a handful of spotty calls that dropped after a few minutes. Very disappointed.

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