Problems Sending MMS

Sorry to hear you’re having issues!

To ensure that your MMS service is working, please make sure that your device is configured with the appropriate APN settings for US Mobile.

Instructions on how properly configure your device for MMS can be found here. Note that US Mobile does not currently support MMS for iPhones.

Also, please ensure that you have WiFi disabled while attempting to send and receive MMS messages. The same goes to Group Messages.

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7 Comments

    1. You should be able to use MMS on iPhone as well. Just make sure the iMessage feature is OFF. APN settings are all set and mobile data is on as MMS can’t be sent over WiFi.

  1. Alicia

    The APN setting configuration instructions are not comprehensive enough for all phones and operating systems. I am using Android 6.0, and my data worked when I entered the provided settings, but MMS would not work until I added “mms” under APN type. I would recommend that anyone who is having this problem try that!

  2. Deb Wright

    It’s been 8 months since the previous question about iphone MMS being available. It doesn’t work for me in any scenario (iMessage off, APN settings as directed, mobile data on, etc.). Any idea when MMS will be fully supported on the iPhone?

  3. Emma

    Is there another way to receive group messages without turning off the wifi every time I feel like getting a group message (seems a little inconvenient to me…). Also I don’t want to turn off my iMessage feature in order to receive these messages as I do have friends overseas whom I can’t reach otherwise… So is there a way without turning off all these features?

    1. Hi, Emma. As you might know, group messaging work over cellular data only and that is why you are required to switch off Wi-Fi. However, Apple has introduced a feature, not too long ago, which allows users to set up auto network switching. You can contact Apple for further information on this feature. Once you have it turned on we’re pretty hopeful that you will not have to keep on switching anymore. You can always get back to us via call, chat or email as our support is available 24/7.

      CS Team

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