What Happens If I Don’t Add Funds to My Plan Within 45 Days of My Billing Cycle?

When you enable Auto Pay, we will automatically charge the card on file for the upcoming billing cycle.

If we are unable to charge your account, US Mobile temporarily suspends the line until payment is made. You will be unable to make calls, texts, or use data at this time. US Mobile permanently disconnects the line after 45 days that the bill goes unpaid and the line remains inactive. Please make sure to pay your minimum monthly bill if you want to keep the line active.

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8 Comments

  1. Sailesh Sailesh

    Does the unused minutes gets carried over to next month?

    1. No, any unused plans that complete 30 day validity expire along with the remaining balance.

  2. wtg13 wtg13

    When the line is suspended and paid after 10 days, will the new plan have a 30 day validity from the date of payment?

  3. ypark910 ypark910

    I occasionally go a long-term foreign travel (sometimes longer than 3-4 months),
    and during my travel period, I don’t need to keep the plan active but only want to keep my number
    in US mobile so that I can restore my service when I come back to US.
    In this case, what’s the best way to maintain my number?
    Do you allow a suspension of service for certain months?

    1. US Mobile number gets deactivated/disconnected from the network in case you don’t add anything to your account for 45 days. The best way to keep your number active is to turn on Autopay without selecting any plan/s. This way you would only pay $2.00 (Monthly Service Charges) to keep your number alive and breathing 🙂

  4. prefund prefund

    Is it possible to pre-fund my account and then apply the monthly bill as needed? for example can I deposit $100 and if my monthly plan is $20 have it remain active for at least those 5 months?

    1. Hi, as of now there is no such option which can allow you to deposit any amount which can be used for future billing cycle. You can either turn on auto pay on your account or pay manually for one month in advance by clicking “pay next bill”. You can get more information about this if you can send an email on help@usmobile.com

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