First, check to see if you have WiFi turned off and cellular data turned on. Most phones prefer a WiFi connection and only use cellular data if WiFi is not available.
- To turn off WiFi, pull down the notification tray by sliding your finger down from the top of the screen, then tap the WiFi toggle switch. Alternatively you can tap the Settings icon in your app menu and turn WiFi off from there.
- To turn on Mobile Data, pull down the notification tray by sliding your finger down from the top of the screen, then tap the Mobile Data toggle switch. Most Android phones also have the Mobile data option under Settings > Data Usage or Settings > More > Mobile/Cellular Networks
- You can disable WiFi by going to Settings > WiFi and tapping the WiFi On/Off switch
- To turn on Cellular Data, go to Settings > Cellular/Mobile data and set the Cellular/Mobile Data switch to the ON position
- You should also scroll down and check if the app you’re trying to use is allowed to use Cellular Data
If you’re on the GSM LTE network, you may also need to configure your device with the correct Access Point Name or APN. You’ll find detailed instructions here. Just be sure to restart your device after you’ve made the changes and you’ll be all set!
For Super LTE, APN configuration is not required. If you continue to face issues, chat with our support team. They’re available 24/7 here.