I Just Started Using US Mobile and My Data Isn’t Working

Sorry to hear that!

In order to access data services, your phone must be compatible with our network with the right set of frequency bands.  Additionally you must add APN settings on your device before you start using US Mobile (The exact configuration depends on your device).

If you have any problems feel free to contact our Customer Support team, which is available 24/7 to help troubleshoot any issues you may have. Contact us at  help@usmobile.com, by dialing 611 on your US Mobile phone, or chatting via the chat box. We are here to help!

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6 Comments

  1. Jean

    something is missing in the direction to activate the mobile data for android phone. on the APN type I do not have the option to select “admin”

    1. You can ignore the options your phone doesn’t have. The most important information for Android phones is Name, APN and MMSC

    1. There are some facts related to data that directly affect your device’s MMS capability:

      MMS use data, please confirm if your data services are working fine.
      MMS message size should not be more than 1 MB as thats the carrier limit.
      Data speed should be good when downloading MMS content. If your data speed is fluctuating or low, problems with MMS can occur.
      Please also confirm if there is only one APN setting configured according to the instructions given here and activated.
      On top of that, If there are inactive APN settings you may need to delete them (This is one of the most common issues that affect your device’s MMS capability).
      In the APN settings, make sure that MMSC field has the link http://pwg.mmsmvno.com/mms/wapenc

      You can always contact us via chat/email/call if you need assistance!

    1. usmobile.com/coverage

      Enter your address in the search bar and you should be able to see it.

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