Voicemail

Please leave a message after the tone. *BEEP*

Hi this is US Mobile, If you’re looking for help setting up your voicemail you’re in the right place. If you’re looking for a pizza, you’ve got the wrong people.

To set up and access your voicemail:

  • Press and hold the 1 on your device’s dialpad to call and connect to your voicemail.
  • If prompted for a password the first time you access your new account, use the last four digits of your mobile number.
  • When prompted, create a password which can be any 4 to 7 digit code. (A good password is one that’s easy for you to remember, but hard for others to guess)
  • When prompted, record your greeting and name.
  • Your voicemail is now ready to use.

If you want to change your greeting:

  • Press and hold the 1 on your device’s dialpad to call and connect to your voicemail.
  • Press the * key to access the main menu.
  • Press 3 to access the Greeting menu.
  • Press 2 to record a new greeting. If you are replacing an existing greeting, the existing recording plays first.
  • When prompted, record your greeting. Press the # key when you’re done recording.
  • Press 1 to set your recording as your greeting.

By the way, you can check out this collection of funny voicemail greetings for some inspiration.

If you would rather check things from a landline you can:

  • Call 1-805-637-7243.
  • Then when prompted, enter your 10-digit mobile number.
  • You can skip the greeting by pressing the * key.
  • When you’re prompted, enter your password.
  • And finally, just follow the menu prompts to check your messages.

Heads Up: Any landline long-distance fees are the responsibility of the account owner.

Also, at this point voicemail isn’t something that can be disabled, and we do not support visual voicemail (yet), but we’ll be sure to let you know as soon as it they are added.

As always, US Mobile Customer Support is available 24/7 to help troubleshoot any issues you may have. Contact us at  help@usmobile.com, by dialing 611 on your US Mobile phone, or chatting via the chat box. We are here to help!

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32 Comments

    1. Robert

      How how how can that be??!! This is the year 2016, and I can’t set basic options like the number of rings!
      Actually I too want to turn off voicemail completely. I am aghast to read I don’t have a choice.

      1. At the moment we are in process of improving it and will definitely provide more liberty to edit voicemail options. However if you are looking to turn it off completely, please contact us via chat or call and we can help you with it.

        1. Robert

          No you can’t. I just called and asked for it to be turned off completely and was told it is impossible.
          It’s aggravating to get conflicting information. Obviously either the CS Team member who wrote the previous post, or the employee I just spoke to on the phone, doesn’t know what they’re talking about.

          1. Alright let me try to clear this problem as much as I can. From the parent carrier, we have a limitation or you can say a requirement that all numbers should have the Voicemail set up. So what we do for those customers who don’t want it, we disable it from our side but again the numbers keep syncing from the parent carrier’s network from time to time (roughly once a quarter). When the numbers get synced, voicemail automatically gets enabled. To some people, this is alright but sometimes it becomes inconvenience for the customers to call us again to disable it.

            I have checked your account and I can confirm that the voicemail on your account can be disabled. But again, this might just get automatically enabled from time to time so you may have to contact us again to get it done. Again I apologize for the confusion and the delay in response. At US Mobile, we try our best to keep it transparent as much as we can. I hope this is understandable.

        2. Robert

          Thanks for the explanation. It does indeed sound like there’s no convenient solution till your whole system gets revamped. To briefly explain *why* I don’t want your voicemail enabled: I use my USMobile number as a forwarding line for Google Voice. Google Voice’s voicemail is frankly superior to yours so I want to use it exclusively. When your voicemail kicks in it interferes with Google Voice’s operation, causing me frustration and a real mess.
          I’ll give some thought to whether I want to be bothered with going through a quarterly exercise of calling and re-disabling your voicemail.

      2. Alex

        I called them and they did it (disable voicemail) for me

  1. We are not offering visual voicemail feature at the moment. Its on our development road-map and will be available in the future.

  2. Don

    You can disable voicemail by dialing ##002# on your phone. That disables all call forwarding so no calls will go to voicemail. I use Google Voice for voicemail so I disabled it on the cellphone side.

    1. Robert D. Rosenbaum

      I wish that were the solution, but if your cell phone is turned off, out of range, or in airplane mode, the US Mobile voicemail kicks in immediately, without even trying to ring the phone. Google Voice doesn’t have a chance.

    2. Robert Rosenbaum

      Why was my comment on this post deleted? It was pertinent.

      1. Robert Rosenbaum

        Change my previous comment to “How long does a post remain “awaiting moderation”? I posted the above comment weeks ago.

        1. Sorry Robert,

          Our online forum is still new and we were facing problems recently and for that I apologize, just approved all your comments

  3. Cindy Liang

    Tried ##002#, didn’t work. Saw some bunch of failure messages..

    1. If you are looking to get it completely disabled, unfotunately, this cannot be done at the moment. To disable the service temporarily, please call us or send us an email at help@usmobile.com since there is a verification process involved so we won’t be able to resolve it here.

  4. Cindy Liang

    Chatted with CS team. They initially said it’s not possible, then asked me to try #004#. Unfortunately that didn’t work either. They said they would get back to me. Not having visual voice mail is so so inconvenient. Was hoping google voice can save me from depression of switching to service that doesn’t have VVM, but not having much luck …

  5. Ken

    I just tried to set up voice mail and I got a message saying it was not available for users roaming on T-Mobile’s network! Please get this fixed! Something as basic as this should not be an issue. It almost makes want to consider another carrier.

    1. Ken, I would suggest to contact us via chat or email providing your number so our support team can try to fix that for you. You can chat with us by using chat widget at bottom right on this page or you could email us at help@usmobile.com

  6. Kathy

    I’m glad visual voicemail is in the works. Can you provide a rough estimate as to how far into the future it may be? Thanks.

    1. We cannot promise the exact time frame at the moment but we are looking at Q4 2016 to add a lot more features as well as improving our coverage map with more ground. At the moment our primary target is to improve our coverage.

  7. Mat

    I’m getting a warning that voicemail doesn’t work for non-tmobile users roaming on the tmobile network. What am I missing?

    1. Mat,

      I am sorry for the delay in response, best bet would be to contact us by dialing 611 from your US Mobile number, or by initiating chat with us from bottom right of this page so we can try and resolve this in a live environment.

  8. Faith

    Hi,
    I’m trying to set up my voicemail box, but when I get to the menu the only options are to access an existing mailbox (I tried putting my number in under that option, but it says it’s invalid) or to leave a message for another number. Help, please?

    Thank you!

    1. Faith,

      Thank you for reaching ou to us. US Mobile’s customer support will reach out to you on your registered email for resolution.

      Thank You

  9. stacy

    When I go to voicemail it just disconnects me. I have tried dialing 1 and also the number 805-637-7243.

    Not sure how to get my voicemails now. It has been working correctly until today. Please help!

    1. Hi Stacy,

      Thank you for reaching out to us. This is something our technical teams are already working. For now. you can call “123” to access your voicemail.

      Thank You

  10. Larr C

    I can’t seem to access my voicemail. When I try it immediately ends

    1. Hi Larr,

      Thank you for reaching out to us. This is something our technical teams are already working. For now. you can call “123” to access your voicemail.

      Thank You

  11. Bonnie

    Thank you, US Mobile team. I had issues with voice mail on my new phone and you persisted until we finally got it resolved. It turned out to be erroneous numbers in the “Call Forwarding” settings. You were courteous and called me to work on it when that became more efficient than our emailing. Very good service.

  12. Mike B

    Any update on whether can be disabled? Ting offers this… so I’m told.

    1. Mike, If you are looking to get it completely disabled, unfortunately, this cannot be done at the moment. To disable the service temporarily, please call us or send us an email at help@usmobile.com since there is a verification process involved so we won’t be able to resolve it here.

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