Technical Definition: Access Point Name or APN is the name for the settings your phone reads to set up a connection to the gateway between your carrier’s cellular network and the public Internet.
What this means for the rest of us: APN is a setting on your phone that you have to change when you change networks. But don’t worry it’s very simple to do.
We have the step by step guide to how to input your APN settings for your specific phone’s operating system over at Configuring Your Device.
If you still have any issues feel free to contact our Customer Support team, which is available 24/7 to help troubleshoot any issues you may have. Contact us at firstname.lastname@example.org, by dialing 611 on your US Mobile phone, or chatting via the chat box. We are here to help!