Why Isn’t My Device Working?

Your device must have the proper APN settings and frequency bands installed in order to work on US Mobile. Please make sure that your device is unlocked from the previous service provider.

If you need assistance please don’t hesitate to contact us by dialing 611 on your phone, help@usmobile.com or via the chat box. Our customer support team answers calls within 20 seconds, emails within 10 minutes, and chat conversations from our website within 5 seconds.

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