• Customers who purchased plans with no usage in the current cycle may request a refund within 30 days of the plan start date.

• Customers with non-unlimited plans with usage in the current cycle will be eligible for prorated refunds based on the amount of data used.

• Customers with Unlimited plans with usage in the current cycle will be eligible for a refund with a $2 per GB deduction for each GB of Premium data used.

Multi-month plans are eligible for a full refund if all of the following are true:

• The plan was purchased within the last 45 days.

• The plan has been active for less than 7 days.

• Usage of the multi-month plan is less than 1 GB.

If you choose to change your plan part-way through a multi-month plan, you won't be eligible for a refund. Also, you may permanently lose access to the plan if it was a temporary offer (such as the Cyber Monday promotional offering).

Changing plans midway through a multi-month plan renders customers ineligible for a refund. Additionally, if the plan was a temporary offer (e.g., Cyber Monday promotion), switching may result in permanent loss of plan access.

Unused months on a multi-month plan may be credited towards a new plan by contacting US Mobile customer support. The credit is calculated based on the remaining monthly cycles and is subject to a maximum monthly service credit determined by the total plan cost divided by the plan duration. The actual credit received cannot exceed the value of the new plan.

Monthly credits will only be received for the number of months equal to the unused period of the multi-month plan.

Snooze plans, Top Ups, SIM card, and Starter Kit purchases, as well as any service on prior or completed billing are not eligible for refunds. Existing customers who are voluntarily leaving are also ineligible for refunds.

Global by US Mobile customers may be eligible for full or partial refunds in the event of a service malfunction. If your service does not work or stops working due to product malfunction, network outage, or other technical faults in the product or service, we may issue a full or partial refund, pending an investigation by our customer support team.

However, we are unable to offer refunds for the following cases, regardless of whether the product or service has been used:

• Ineligible device: Please note that your device must be eSIM-compatible in order to use a Global by US Mobile plan. We are unable to provide refunds for plans purchased on ineligible devices.

• Incorrect setup: Please make sure to follow the setup instructions very carefully, as we cannot issue a refund if you are unable to access your plan due to user error.

• Customer-induced damage: If you accidentally delete your eSIM, we are unable to issue a new one or provide you with a refund.

• Wrong purchase: Be careful to purchase the exact plan you intend on using, as we are unable to exchange plans or offer a refund if you purchase the wrong plan.

• Change of mind: If you no longer want or need your Global by US Mobile plan after making a purchase, we are unfortunately not able to refund you.

• Failure to inform: If you believe you are eligible for a refund, please contact customer support for troubleshooting immediately. If you do not notify us in a timely manner, we will be unable to issue a refund.

In order to determine whether or not you are eligible for a full or partial refund, please contact customer support for troubleshooting. You can also check out our terms and conditions on our website.