Terms & Conditions

These terms of service ("Terms of Service") apply to your use of US Mobile Inc's mobile services ("Services"). These Terms of Service apply to all of the Services we offer, including the rates, features and terms related to the call minutes, text messages and Internet data you use. The Terms of Service become effective when you accept them, which you do by making a purchase from our website. These Terms of Service are subject to change from time to time as determined by US Mobile in its sole discretion. Modified and/or updated versions of these Terms of Service will be posted at https://www.usmobile.com/terms.html. Modified and/or updated versions of these Terms of Service will be effective immediately upon posting. Using Services after the changes become effective means you agree to the new terms. Unless expressly prohibited by law, we reserve the right to modify or cancel our service or your account or take corrective action at any time and for any reason, including, but not limited to, your violation of any provision of these Terms of Service.

On Unlimited Premium, the small share of heavy data users using more than 100 GB of data may be throttled to slower speeds for the remainder of their billing cycle.

On Unlimited Starter, the small share of heavy data users using more than 35 GB of data may be throttled to slower speeds for the remainder of their billing cycle.

Legacy plans no longer available for new activations may have their own usage terms that are subject to change at any time.

On Pinwheel plans, the small share of heavy data users using more than 2 GB of data may be throttled to slower speeds for the remainder of their billing cycle. Additionally, if you use Pinwheel plans on non-Pinwheel devices we reserve the right to issue a warning and suspend or terminate your service.

The 30 Day Free Trial and $100 prepaid card offer consists of 30 GB of data and unlimited talk and text, which includes on our Warp network: Premium 5G Data, 5G mmWave and C-Band on 5G devices, and 4G LTE. On our Light Speed (previously GSM 5G) and Dark Star networks it includes high speed data and nationwide 5G. New customers only. 30 days free limited to one line for new customers. Certain credit cards may not be eligible for use when signing up for the free trial. You may see a temporary authorization hold on your credit card to verify the card; it is solely for verification purposes and you will not incur any charge for the free trial. Customers are not permitted to use phone numbers or devices that have previously been active on a US Mobile line. Transferring your number from some select carriers is not permitted. May not be available/combinable with other offers or promotions. In order to receive the first $50 on the prepaid card, customers must complete 12 months of continuous paid service on one of our Unlimited Data or Shareable Data plans (minimum $15/mo). To receive another $50 on the prepaid card, customers must port-in a second line and complete 12 months of continuous paid service on that line, on one of our Unlimited Data or Shareable Data plans (minimum $15/mo). Paid service must start within 2 days of the end of the free trial for both the first $50 prepaid card and the additional $50 prepaid card associated with the port-in of a second line. Eligibility for all prepaid cards is evaluated a minimum of 12 months from the date of number transfer. In addition, customers must confirm some identifying information to receive the prepaid card, which can be done by logging into their US Mobile account and visiting the Rewards Center via the navigation menu. The prepaid cards are a US Mobile Rewards card that is a prepaid Mastercard® card issued by Patriot Bank, N.A. It is linked to your US Mobile account and allows you to spend your US Mobile Rewards balance funds everywhere Mastercard is accepted by merchants in the US. The prepaid card is valid through the expiration date shown on the card at which time any unused balance on the card will also expire, and prepaid cards will be issued in increments of $50 or $100. To be eligible to earn rewards through the Program, customers must have a US Mobile account in good standing with an active and paid Warp, Light Speed (previously GSM 5G), or Dark Star line ("Valid Account") at the time of participation through when his/her reward(s) are issued. US Mobile may take up to 30 days to issue the reward(s). While supplies last.

We provide the ability for lines on certain plans to call select international destinations, also known as International Long Distance (ILD) calling. We reserve the right to change at any time which plans support ILD. We also reserve the right to charge additional fees to enable ILD on any plan.

The list of supported international destinations may change at any time without notice. Calling to certain destinations may be blocked or capped to a limited number of minutes. Support for ILD may be terminated partially or altogether at any time without notice.

International calling is offered via a third-party vendor, NetworkIP. By agreeing to our Terms and Conditions, you are also agreeing to NetworkIP’s additional terms outlined in Appendix A.

Fair usage applies to all services provided by US Mobile, including International Long-Distance (ILD) calling. We reserve the right to limit ILD usage on lines that exceed fair usage thresholds. Fair usage will be determined based on comparison with typical usage across all ILD users.

Our international calling service is intended for personal use only. We consider reasonable use of this service to include regular, personal calls to individuals overseas. Excessive use, indicative of commercial or non-personal utilization, may result in restrictions on your service.

The following practices are considered misuse of our International Long-Distance services and are strictly prohibited:

a. Reselling or commercially using our international calling feature in any form.

b. Sharing your ILD service with others to facilitate their international calls, regardless of whether you charge for this service.

c. Making calls to automated voice systems, recorded messages, or '800 equivalent' numbers internationally.

d. Utilizing ILD for business purposes, such as contacting clients, sales calls, or managing employees across borders.

e. Engaging in schemes designed to exhaust minutes for compensation or other benefits.

Violation of these terms may lead to service restrictions or termination.

To receive Autopay service credit of up to $15/month for one subscription perk, users must have at least three active lines on the Unlimited Premium plan in good standing with Autopay enabled.

Users must submit receipts each month to US Mobile customer support to verify they are utilizing the subscription perk for which they are receiving service credit.

Users can receive the subscription perk service credit for a maximum of 12 continuous months.

We reserve the right to alter the terms of the perks offer at any time. The perks offer may be terminated at any time without notice.

Abusive or aggressive behavior, including communication (whether verbal or written) or sharing of content that may cause our staff to feel afraid, threatened, or abused is unacceptable. This may include threats, personal verbal abuse, derogatory or lewd content, and rudeness. We also consider inflammatory, racist, and/or sexist statements, remarks of a discriminatory nature, and unsubstantiated allegations to be forms of abusive behavior. Where a customer engages in aggressive or abusive actions, we may:

1. Advise the customer that their behavior is considered offensive, unnecessary, and unhelpful and request that they cease such actions immediately.

2. Terminate any ongoing telephone calls, appointments, meetings, or chats if the behavior continues.

3. Cease all direct contact with the customer, preserving only indirect contact necessary to resolve any ongoing issues or obligations.

4. Suspend or terminate the customer’s service and access to the www.usmobile.com website or any other platforms we operate, depending on the severity of the behavior.

5. Notify law enforcement authorities if there is any use or threat of physical violence.

6. Take any other actions that we deem appropriate to the circumstances to ensure the safety and well-being of our staff and the integrity of our services.

This policy is in place to protect the safety and security of our employees and customers and to maintain the quality and reliability of our services.

US Mobile may also determine that abnormal, unreasonable, or impermissible usage is occurring, and may take appropriate steps even if the number of minutes/texts/data used is not excessive, when a customer's calling patterns during more than one month reflect excessive:

1. Calling of unusually high numbers of unique numbers, which may indicate improper use;

2. Extended call lengths beyond typical usage patterns, which may impact network capacity;

3. High frequency of call forwarding or transferring, suggesting potential misuse of service features;

4. Frequent use of conference calling services, which may contribute to network congestion;

5. A significant number of short duration calls, which could indicate an attempt to disrupt service or other abusive behavior;

6. An unusually high total number of calls made during a month, which may suggest automated or non-personal use;

7. Excessive calls made to conference calling services, potentially impacting service availability for other customers;

8. Predominantly making calls during business hours, indicating possible commercial use contrary to intended personal use guidelines;

9. Numerous calls terminated and re-initiated consecutively, contributing to excessive call lengths in a short time frame, which could be seen as an attempt to circumvent system constraints;

10. Other calling patterns indicative of an attempt to evade enforcement of this US Mobile terms of service.

Such behaviors may trigger a review of your account and, depending on the outcome, could lead to measures including but not limited to limitations on usage, suspension of service, or termination of the agreement. This policy is designed to prevent fraud and abuse of our services while ensuring all customers enjoy a consistent and reliable experience.

This Acceptable Use Policy governs the use of US Mobile’s services and devices. All users must comply with this policy, which is designed to ensure lawful, secure, and responsible use of our services. Violation of this policy may result in suspension or termination of services, as outlined below.

1. Illegal Activities: You may not use our services or devices for any illegal purposes. This includes, but is not limited to, harassment, threats, abuse, defamation, or slander against any individual or entity.

2. Inappropriate Content: You must not send or promote content that is:

• Unlawful or fraudulent.

• Infringing on intellectual property, privacy, or other rights of third parties.

• Containing or promoting malware or harmful software.

• Involved in spamming, including bulk unsolicited emailing and other forms of intrusive advertising.

3. Network Abuse: You must not engage in activities that harm US Mobile’s network or other users’ access to the network. Prohibited activities include:

• Excessive and disproportionate contributions to network congestion.

• Denial of service attacks or distributed denial of service attacks.

• Unauthorized access to or interference with networks, servers, or other infrastructure.

4. Device Misuse: Devices must be used in accordance with manufacturer’s specifications. Misuses include:

• Modifying device software or hardware beyond manufacturer’s settings (e.g., rooting or jailbreaking).

• Using US Mobile SIM cards in non-compatible devices.

• Continuously maintaining an active data connection for purposes that impede operational performance and user access.

• Explicit Material:You may not use our services to store, transmit, or disseminate pornographic material, particularly child pornography. We cooperate fully with law enforcement regarding such violations.

• Phishing and Fraud: Engaging in identity theft, phishing, pharming, or any fraudulent activities is strictly prohibited.

Compliance and Enforcement:

• US Mobile reserves the right to monitor compliance with this AUP. Suspected violations may lead to investigations and, if necessary, action may be taken, including but not limited to service suspension or termination.

• We aim to notify users of alleged violations and potential enforcement actions, except in cases where immediate action is required to prevent ongoing harm.

If you wish to port any existing telephone numbers from another carrier to US Mobile, you must complete the authorized porting process as defined by US Mobile; you agree to follow US Mobile's then-current Policies. In addition to completing the authorized porting process, US Mobile may require you to enter your current account's password before US Mobile can initiate a port request and obtain a Confirmed Port Date. The Confirmed Port Date will be established pursuant to industry and any applicable regulatory standards; however, since the time required to port number(s) will be affected by the accuracy of information provided to US Mobile by you, as well as the actions of your pre-existing voice provider, US Mobile makes no assurances regarding the time required to port any number(s).

New numbers created as part of our Free Trial are not eligible for porting out until after a plan has been purchased for that line. We also do not allow the activation of lines for the purpose of abusing other carrier’s port incentives. This is an abuse of our flexible plan offering to take advantage of our industry peers. Additionally, we will alert the other carriers of these actions such that they may take the appropriate measures.

The mobile phone number we provide is for your use while you are a customer. If you cancel your service or your account is deactivated, we may give your mobile phone number to another customer without notice (unless you transfer the mobile phone number to another telecommunications provider in accordance with applicable regulations). While we do not expect to change your mobile phone number, and such changes are rare, under certain circumstances, we may be required to change your mobile phone number; if we do so, however, we will notify you prior to any change.

From time to time, you may receive a promotional code or referral code provided by or on behalf of US Mobile ("Promo Codes"). The Promo Codes may have limitations and restrictions identified by a promotion. A Promo Code may only be entered once and may not be combined with other promotions or Promo Codes, unless otherwise expressly permitted by US Mobile. We are under no obligation to release, honor, or maintain any Promo Codes or services provided through Promo Code redemption. US Mobile reserves the right to limit, modify, or discontinue services accessed by Promo Codes for any reason even after such service has been redeemed, at our discretion and without prior notice to you. Promo codes may not be distributed on coupon sharing sites or any other channels deemed by US Mobile to circumvent their intended usage.

On August 1st, 2014, President Obama signed a bill into law that again made it legal for consumers to unlock their cell phones in order to take them to a carrier that best suits their needs. Almost all unlocked phones that have a SIM card slot will work with US Mobile. Our goal is to help customers take advantage of savings by moving to US Mobile's flexible and affordable usage plans.

If your phone is locked to a carrier, do not hesitate to reach out to us. While we don't unlock it ourselves, our support team can recommend unlocking options for you. Just chat with us!

US Mobile customers are prohibited from creating and using false subscriber accounts used to mask real identities or to otherwise interfere with US Mobile's direct line of communication with the actual users of our network and service.

In addition, customers are prohibited from creating multiple subscriber accounts used for circumventing US Mobile's pricing, plans, discounts, or services.

Any subscriber accounts without unique, accurate, and verifiable customer identity information are subject to immediate line suspension without refund or prior notice.

When you agree to the Terms of Service, you also agree to the terms of our Privacy Policy available on our website. This policy may change from time to time and includes important information on what data we collect about you, how we use this data and with whom we share that data.

In the course of providing service to you, we may collect certain information made available to us solely because of our relationship with you, including information regarding the nature and type of your service and the calls that you place and receive. We always will handle this data, which is "Customer Proprietary Network Information" ("CPNI"), in accordance with Federal Communications Commission regulations, federal consumer privacy laws and our Privacy Policy. We take reasonable steps to protect CPNI and your other personal information from unauthorized use or disclosure. We will not intentionally share your personal information without your permission.

We are legally and contractually obligated to cooperate with law enforcement in the investigation of violations of law. We may disclose to law enforcement authorities and governmental agencies any information, including your name, account history, account information or other transmission data properly requested by law enforcement.

We and you each agree to contact each other first with any disputes. You must contact us with any dispute by the means indicated on our website. Please provide a description of the problem, all relevant documents/information and the proposed resolution. We will contact you at the last address that you have provided us or on your mobile phone. We each agree to negotiate in good faith to resolve any dispute.

If a claim proceeds in court, we each waive any right that we may have to trial by jury in any lawsuit or other proceeding to the extent permitted by law.

We and you agree to limit claims for damages or other monetary relief against each other to direct and actual damages unless prohibited by law. You agree that we and our business partners are not liable to you or any third party for any indirect, special, incidental, consequential, exemplary or punitive damages of any kind, including lost profits (regardless of whether we have been notified that such loss may occur) by reason of any act or omission in our provision of products or services or under any legal theory, including fraud, misrepresentation, breach of contract, personal injury, product liability or any other theory. We assume no risk or responsibility for your use of any content. We are not liable for (1) any act or omission of any other company furnishing a part of our service or any equipment provided for such service; (2) errors or omissions of our business partners; (3) any damages that result from any product or service provided by or manufactured by third parties; or (4) any unauthorized or disputed charges for our services that appeared more than 30 days earlier on your online account statement which you did not promptly dispute in accordance with the Terms of Service. You acknowledge that no fiduciary or other special relationship exists between you and us, by virtue of the Terms of Service or your use of our Services. You also agree we are not liable for missed voicemails or deletion of contacts from your address book, content, or lost messages from your voicemail system.

You agree to indemnify and hold harmless us and our affiliates and their respective officers, agents, partners and employees, from any and all liabilities, settlements, penalties, claims, causes of action and demands brought by third parties (including any costs, expenses or attorneys' fees on account thereof) resulting from your use of our products and services, or use of our products and services by another person who uses your mobile phone and/or our products or services, whether based in contract or tort (including strict liability) and regardless of the form of action.

We do not allow resellers, dealers or other intermediaries to use our name and service without written authorization from the US Mobile Compliance Department.

Prohibited reseller activities include, but are not limited to: (a) the use of our name and branding (b) the ordering of SIM cards or phones with intention to resell or give away in connection with a related revenue generating activity (c) any revenue generating activity related to US Mobile products or services, such as reselling our SIM cards or activating US Mobile service for others in exchange for money or services.

These Terms of Service supersede all oral or written communications and understandings between you and us with respect to our products and services and the terms under which they are offered and provided to you. If any part of the Terms of Service is declared invalid or unenforceable, all other parts of the Terms of Service are still valid and enforceable. No provision of the Terms of Service provides any person or entity not a party to the Terms of Service with any remedy, claim, liability, reimbursement, or cause of action, or creates any other third-party beneficiary rights.

Unless otherwise specified herein, any disputes of a legal nature, whether a claim, complaint, arbitration demand or otherwise, shall be subject to the exclusive jurisdiction of the federal or state courts located within the State of Delaware, except in the case of a customer resident in the State of California, in which case such disputes shall be within the exclusive jurisdiction of the federal or state courts of or in the California county in which the customer primarily uses the service.

The charges payable by you for Services, including, without limitation any amounts due with respect to any applicable Mobile Device(s), are as provided in your service plan and these Terms of Service. Except as expressly provided in these Terms of Service or your service plan, US Mobile may increase any applicable charges upon at least thirty (30) days' prior written notice to you. All rates and charges are subject to change immediately if there is any Regulatory Activity. If any Regulatory Activity occurs, US Mobile reserves the right, at any time with as much advance written notice as commercially reasonable and without liability to US Mobile, to modify Services, charges, rates, promotions, terms and/or conditions of these Terms of Service to conform to such Regulatory Activity; or if such Regulatory Activity materially and adversely impairs the provision of Services, as determined by US Mobile, terminate these Terms of Service.

In addition to the service charges invoiced by US Mobile, the Company also imposes a separate Recovery Fee (“RF”) on certain plans. The RF is based on a sliding scale and can vary based on the plan selected. The RF is a discretionary fee collected and retained by US Mobile to help recover and defray certain costs the Company incurs, including:

1) Federal and state regulatory fees associated with Universal Service programs, the provision of telecommunications services for the sight and hearing impaired, local number portability, and North American Numbering Plan administration; and

2) Administrative costs, fees and expenditures related to compliance with federal and state regulatory programs and annual FCC regulatory fee obligations; and

3) State and local transaction tax and 911 fee obligations associated with the provision of telecommunications services.

The RF is not a government tax, or government-imposed fee.

You may not assign your rights or delegate any of your duties under the Terms of Service without our prior written consent, and any attempted assignment or delegation without such consent is void. We may assign all or part of the Terms of Service or your debts to us without notice.

These Terms of Service, together with any attachments referenced in these Terms of Service, including, without limitation, the terms of any applicable service plan, the acceptable use policy posted at https://www.usmobile.com/privacy-policy.html, or any other addenda entered into from time to time, each of which is incorporated herein by reference, constitute the entire understanding between you and US Mobile. You are not relying on any affirmation of fact, description, or promise from (or purported to be from) any person or entity, nor any other oral or written representation or warranty that is not expressly included in these Terms of Service.

When you accept these Terms of Service, you are representing that you are at least 18 years old and are legally able to accept an agreement. If you accept on behalf of any organization, you are representing that you are authorized to bind that organization and, where the context requires, "you" means the organization.

US Mobile provides SMS services to our customers under the following terms to ensure responsible use and compliance with applicable laws and regulations.

• By opting into our SMS services, you agree to receive SMS messages from US Mobile at the phone number provided during registration or as updated by you. Messages may include, but are not limited to, operational notifications, service updates, and marketing communications.

2. Opt-Out Procedure:

• You may opt out of receiving SMS messages from US Mobile at any time by texting the word STOP to the designated number provided in our messages. Upon receiving your request, we will send a single confirmation message and cease sending SMS messages to your number.

• The frequency of SMS messages will vary depending on your interactions with US Mobile and the preferences you set. Typical message frequencies range from daily updates to occasional alerts.

• US Mobile does not charge for sending or receiving SMS messages as part of our service offerings. However, message and data rates may apply according to your mobile carrier plan.

• All messages sent by users of the US Mobile network must comply with our Acceptable Use Policy as outlined in the broader terms of service. Prohibited content includes, but is not limited to, unlawful, threatening, abusive, defamatory, or obscene material.

• Your privacy is important to us. US Mobile will use the information you provide only in accordance with our Privacy Policy. We will not share or sell your phone number to third-party marketers without your explicit consent.

The 3G networks of all major national wireless carriers will be decommissioned in 2022 to free up frequency bands for the faster, more efficient and more reliable 4G and 5G networks. 3G-only phones will no longer be able to place or receive calls or access other data services, such as emergency services.

Our GSM partner’s 3G network will begin being shut down on July 1, 2022, and our Warp partner will begin turning off the last of their 3G CDMA network on December 31, 2022. Affected US Mobile customers who still have a 3G device will be informed and we will strongly encourage them to make a change as soon as possible to avoid degradation and loss of service.

All US Mobile billing cycles are measured on 30-day monthly cycles regardless of calendar month length. Any products, plans, deals, or references to multi-month plans are measured and sold with the same 30-day monthly cycles including but not limited to service duration, talk, text and data allotments. A “twelve month”, “annual”, or “yearly” plan will be equivalent to twelve 30-day monthly cycles. In addition, while US Mobile will not charge for months of service already paid for with a multi-month plan, lines are required to keep Autopay on with a valid credit card on file in order to be provisioned for each subsequent month of service. Porting out from US Mobile immediately forfeits any remaining days or billing cycles on a multi-month plan.

Multi-Month plans may not be available for renewal after completion of the current multi-month plan. US Mobile will either default your Autopay to the same plan in multi-month or single month format or a reasonably similar plan is available at the time of renewal. Autopay orders are charged two days before the start of the next cycle to ensure continuityof service in the event of a failed charge attempt.

US Mobile is not liable for changes in network coverage throughout the term of multi-month plan.

Each customer account is eligible for a maximum of five multi-month lines, unless explicit written approval is obtained from US Mobile. The account must maintain a valid credit card on file for each line for the entire duration of the multi-month plan period.

For new lines, the multi-month plan period begins from the day the line is activated on the offer plan. The plan will be available for activation in the user dashboard for up to 90 days after the date of purchase. For existing lines, the 12-month plan period begins from the start of the next billing cycle after plan selection.

For any prepaid card offer on a “twelve month”, “annual”, or “yearly” plan, customers are eligible to receive the prepaid card after 6 months of continuous service on the “twelve month”, “annual”, or “yearly” plan associated with the offer. There is a limit of 5 lines per customer account that are eligible for a prepaid card offer on a “twelve month”, “annual”, or “yearly” plan.

This offer may not be available or combined with other offers or promotions. Pricing, promotions and terms & conditions subject to change without prior notice. The offer is applicable for phone lines only and is not redeemable or exchangeable for cash or credit towards any other purchase, unless explicitly stated. Taxes and fees may be included in the plan or charged separately. This offer is subject to limited supply during the promotional period, and additional restrictions may apply.

The plan period for new lines begins from the day of activation. The plan will be available for activation in the user dashboard for up to 90 days after the date of purchase.

Customers can request a refund for the current cycle of a specific plan only if all the following conditions are met:

• It has been less than 45 days since the plan was purchased

• It has been less than 30 days since the plan start date

• There has been no usage within the current cycle

• The plan is not a snooze plan

• For lines on an unlimited plan that includes roaming, there has been zero usage of any roaming data, talk, or text

If there has been usage within the current cycle, so the third condition above is not met, but all other conditions are still met, customers can request a partial refund that will be calculated as following:

• For a non-unlimited plan, customers can receive prorated refunds based on the amount of data used in the current cycle

• For unlimited plans, customers can receive a refund of the amount paid for the current cycle minus $2 per GB for each GB of Premium data used according to US Mobile’s internal metering.

The following purchases are not refundable:

• Snooze plans, Top Ups, SIM card purchases, Starter Kits, and any services rendered in a prior or completed billing cycle are not eligible for refunds.

1. Customers can request a refund for a multi-month plan if all the following conditions are met:

• It has been less than 45 days since the plan was purchased

• For new lines, it has been less than 7 days since a new line was activated; for existing lines, it has been less than 7 days since the multi-month plan billing cycle started for the line

• Less than 1 GB of data has been consumed on the plan

• For lines on an unlimited plan that includes roaming, there has been zero usage of any roaming data, talk, or text

If the above conditions are not all met, the plan is non-refundable.

No refunds will be provided if you choose to change your plan part-way through any multi-month plan.

• By changing plans, you may permanently lose access to the multi-month plan if it was a temporary offer (e.g. a one-off Cyber Monday promotional offering).

• You may receive monthly service credit for any unused months of your multi-month plan towards your new plan by contacting the US Mobile customer support team. Unused months will be calculated as future remaining monthly cycles on the multi-month plan. The maximum monthly service credit will be calculated as: the total cost of the multi-month plan divided by the duration of the multi-month plan.

• The amount of monthly service credit received will be either the total monthly cost of your new plan or the maximum monthly service credit as calculated above, whichever is smaller.

• Monthly credits will only be received for the number of months equal to the unused period of the multi-month plan.

4. Cancellation or porting out from US Mobile immediately forfeits any remaining days or billing cycles on a multi-month plan.

A customer can request a refund for an international roaming add-on or top-up that is purchased in addition to the regular service plan on a line if there has been zero usage of any roaming data, talk, or text. Any roaming usage will render the add-on or top-up non-refundable.

Purchases of international data only eSIMs may be fully or partially refunds in the event of a service malfunction. If your service does not work or stops working due to product malfunction, network outage, or other technical faults in the product or service, we may issue a full or partial refund, pending an investigation by our customer support team.

However, we are unable to offer refunds for the following cases, regardless of whether the product or service has been used:

• Ineligible device: Please note that your device must be eSIM-compatible in order to use a Global by US Mobile plan. We are unable to provide refunds for plans purchased on ineligible devices.

• Incorrect setup: Please be careful to follow the setup instructions very carefully, as we cannot issue a refund if you are unable to access your plan due to user error.

• Customer-induced damage: If you accidentally delete your eSIM, we are unable to issue a new one or provide you with a refund.

• Wrong purchase: Be careful to purchase the exact plan you intend on using, as we are unable to exchange plans or offer a refund if you purchase the wrong plan.

• Change on mind: If you no longer want or need your Global by US Mobile plan after making a purchase, we are unfortunately not able to refund you.

• Failure to inform: If you believe you are eligible for a refund, please contact customer support for troubleshooting immediately. If you do not notify us in a timely manner, we will be unable to issue a refund.

In order to determine whether or not you are eligible for a full or partial refund, please contact customer support for troubleshooting.

This offer is available for purchase for a limited time from 11/22/23 to 12/01/23 and is open to both new and existing customers. Each customer account is eligible for a maximum of five lines under this offer, unless explicit written approval is obtained from US Mobile. The account must maintain a valid credit card on file for the entire duration of the 12-month plan period.

For new lines, the 12-month plan period begins from the day the line is activated on the offer plan. The plan will be available for activation in the user dashboard for up to 6 months after the date of purchase. For existing lines, the 12-month plan period begins from the start of the next billing cycle after plan selection.

This offer may not be available or combined with other offers or promotions. Pricing, promotions and terms & conditions subject to change without prior notice. The offer is applicable for phone lines only and is not redeemable or exchangeable for cash or credit towards any other purchase, unless explicitly stated. Taxes and fees may be included in the plan or charged separately. This offer is subject to limited supply during the promotional period, and additional restrictions may apply.

Cyber Monday 2023 Refund policy

The refund policy for Cyber Monday 2023 promotion is the same as the refund policy noted for “Multi-Month Plans”, except for what is noted below.

To be eligible for a refund, you must activate within 60 days after the plan is purchased. In addition, this plan is non-refundable if any of the following are true:

• More than 60 days have passed since the purchase date of the plan

• More than 7 days have passed since successful activation of the plan

• More than 1GB of data has been consumed on the plan.

1. Categories of Personal Information We Collect

To provide and maintain our services, US Mobile collects the following types of personal information:

• Identifiers, such as your name, email address, phone number, and billing/shipping address.

• Account Records, including service plan details and payment history.

• Usage Data, encompassing text, call, and data logs.

• Website and App Interaction Data, related to your activity on our platforms.

• General Location Data when using our mobile or web applications.

2. Specific Pieces of Personal Information We Have

We retain specific details associated with your account, including contact information, service plan details, payment records, and usage logs. Should you wish to obtain a comprehensive report of the data we hold, please reach out, and we will provide this within the CCPA-mandated timeline.

3. Sources of Personal Information Collection

US Mobile collects personal information from:

• Direct Interactions, such as account registration and customer support communications.

• Automated Technologies, during your use of our services or interactions with our platforms.

• Payment Providers, when processing transactions on our platforms.

4. Purpose of Data Usage

We utilize personal information for the following purposes:

• To deliver, enhance, and support our services.

• To manage billing, payments, and provide customer support.

• To maintain security and prevent fraudulent activities.

• For marketing and promotional activities related to our services.

5. Sharing of Personal Information

We may share your personal information with trusted third-party service providers, including:

• Payment Processors, solely for transaction processing.

• Secure Cloud Storage Providers for safe data management.

• Legal and Regulatory Authorities, as mandated by applicable laws.

6. Sale of Personal Information

US Mobile does not sell your personal information under any circumstances.

If you have any questions or need further clarification regarding our data practices, please contact our legal team at [email protected]. We will respond within the deadlines outlined by the CCPA.

This ILD Consumer Agreement ("Agreement") sets forth the terms and conditions that apply to Your purchase of Services from NetworkIP, Inc dba Elite Telecom through US Mobile, Inc. By using the Services, You agree to the terms and conditions in this Agreement and any changes that may be made to the Agreement. If You do not agree to the terms of this Agreement or have any questions about the Agreement, do not purchase or use our products without contacting Customer Service at (878) 205-0088.

"Account" refers to usage within a billing cycle for a predetermined set of international destinations purchased through US Mobile, Inc and/or a prepaid balance established with *US Mobile, Inc* which are associated with the Consumer’s phone number allowing Consumer to purchase and use the Service.

"Elite Telecom," "We," "Our," and "Us" means NetworkIP, Inc (d.b.a. Elite Telecom)

“Service” means the International Long Distance (ILD) Service provided by Elite Telecom which provides the Consumer with international calling capability.

“Consumer”, "You" and "Your" means the end-user of the Service and also the owner of the Account.

"Website" is the website found at www.usmobile.com or such other location as designated by US Mobile, Inc and contains the specific prices and charges, Service descriptions and other terms and conditions not set forth here that apply to the specific Service.

You can also request information about the specific prices and charges, Service descriptions and other terms and conditions not set forth here that apply to the Service by calling toll free at (878) 205-0088. This Agreement incorporates by reference the Service’s prices, charges, restrictions and the terms and conditions for using the Service and/or owning an Account, as well as any disclosures, provisions, limitations or other information provided with, or printed on any promotional materials associated with the Service.

We may change the prices or features associated with the Service from time to time, and such changes will be effective from the time they are posted or available through the Website. The terms and conditions of the Service, including the rates for calls made and/or available destinations in conjunction with the use of the Service are subject to change at any time without prior notice. All calls for the PAYGo ILD Service are billed in one minute increments. The PAYGo ILD Service expires 180 days after last use or 30 days after account suspension. There are no additional fees or surcharges associated with the Services. The Unlimited ILD Service is provided solely for live dialogue between, and initiated by, two individuals for personal use and not for commercial use or resale. UNLIMITED DOES NOT MEAN UNREASONABLE USE. In addition, certain destinations may be limited to an advertised maximum number of minutes. To minimize unreasonable use, each Unlimited Account will be allowed to call up to 15 unique destination numbers per Unlimited cycle which expire 30 days after initial funding or last renewal. The number of personal use calls to these unique destination numbers is not limited and automatically resets when the Account is renewed. You may contact Customer Service at (878) 205-0088 or visit the Website if You have any questions about the Service, including the international long distance rates or available destinations associated with the Service.

If We have reason to believe that You or someone else is abusing the Service fraudulently or unlawfully through Your Account, or if Your form of payment for the Service is cancelled, disabled, discontinued or otherwise dishonored, We reserve the right to immediately suspend, restrict, deactivate or cancel the Service and close Your Account without advance notice. In the event of suspension or cancellation of the Service due to any other aforementioned reasons, Elite Telecom may from time to time discontinue offering the Service, or if necessary, cancel all Accounts, immediately upon a determination by any governmental authority that the provision of the Service is contrary to any law, rule or regulation or upon Your violation of this Consumer Agreement.

The Unlimited ILD Service may be used for personal telecommunications voice services and may not be used for any other purposes, including, but not limited to, loaning or renting Your handset to third parties, conference calling, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, interconnection to other networks, telemarketing, autodialed calls, other commercial uses, or other connections that do not consist of uninterrupted live dialogue between two individuals. If usage, dialing or calling patterns We deem connote non-personal use, We reserve the right to suspend, terminate or restrict Your Services with no prior notice and not allow You to reactivate the Service.

Elite Telecom and US Mobile, Inc are not responsible for any ancillary costs incurred by You, including but not limited to, cell phone provider charges or fees and/or penalties incurred by You in the event You use the Service for any unlawful purpose.

All of Elite Telecom and US Mobile, Inc trademarks, service marks, symbols, logos, other identifying indicia and the intellectual property rights thereto (collectively “Marks”) are the property of Elite Telecom or US Mobile, Inc and You shall have no right in or to the Marks or any right to use the Marks including any and all Marks associated with the Service and the Website. You are not permitted to commercially resell the Service or to print, produce, sell or distribute anything containing the Marks or to sell or distribute any telecommunication products that use or are associated with the Service.

You agree that neither Elite Telecom nor US Mobile, Incs shall be responsible for any third party claims against Elite Telecom, US Mobile, Inc and/or You that arise from Your use of the Service or Your Account. Further, You agree to reimburse Elite Telecom and or US Mobile, Inc for all costs and expenses related to the defense of any such claims, including attorneys’ fees, unless such claims are based upon Our willful misconduct or gross negligence. This provision will continue to remain in force after the Agreement expires or is otherwise terminated.

This section describes Elite Telecom’s or US Mobile, Inc’'s responsibility for any claims for damages You may assert arising out of the failure of the Service or any other claims You may assert in connection with the Service, or in connection with the transfer of funds to Your Account or with this Agreement. We are not liable for any Service failures. Except as otherwise expressly provided herein, We and Our affiliates, authorized distributors, US Mobile, Inc, partners, directors, officers, members and employees are not liable to You or to any third party for any costs, liabilities or damages arising either directly or indirectly from any cause, action or claim relating to the Service, the Website and/or the telecommunication services underlying the Service, including without limitation any actual, incidental, consequential, exemplary, punitive, reliance or special damages, or for any claims for loss of revenue, lost profits, lost use, data, or goodwill or for lost business opportunities of any kind or nature whatsoever. These limitations apply even if the damages were foreseeable or We were told that they were possible, and these limitations apply whether the claim is based upon contract, tort, statute, fraud, misrepresentation, or any other legal or equitable theory. We will not be liable for any damages if the telecommunication services underlying the Service are interrupted, or if there is a problem with the interconnection of the Service with the service, products or equipment of some other party. This section will survive the expiration or termination of the Agreement. Because some jurisdictions do not permit the exclusions or limitation of incidental or consequential damages, Elite Telecom’s liability in such jurisdictions shall be limited to the extent permitted by law.

You acknowledge that (a) the Service is provided by Elite Telecom “AS IS”, and (b) we make no warranty to You or to any third party whatsoever, directly or indirectly, express, implied or statutory, as to the suitability, durability, description, quality, title, non-infringement, merchantability, completeness or fitness for use or purpose of the Service or any Elite Telecom product associated with the Service. All such warranties are hereby expressly excluded and disclaimed. We also make no warranty that the Service will be uninterrupted or error free. We do not authorize anyone, including, but not limited to, Elite Telecom employees or US Mobile, Inc, to make any warranties on Our behalf and You should not rely on any such statement. Your use of the Service is solely at Your risk. Because some jurisdictions do not permit the exclusion of certain warranties, these exclusions may not apply to You.

Elite Telecom’s applications and services are not a replacement for Your cellular service and You will not be able to make emergency calls (e.g. 911) using them. Our services do not prevent You from using Your phone to make emergency calls, however cellular service may not be available everywhere. If You are in a location without cellular service You will need to make other arrangements. Emergency calls are NOT supported outside the domestic USA.

This Agreement does not provide any third party with a remedy, claim, or right of reimbursement.

Neither You or Elite Telecom or US Mobile, Inc will be responsible or liable to the other for any failure to perform duties under this Consumer Agreement where that failure is due to an act outside the reasonable control of You, Elite Telecom, or US Mobile, Inc (Force Majeure Event), including but not limited to the failure to perform due to any of the following: fire, explosion, power blackout, earthquake, volcanic action, flood, the weather elements, strike, embargo, civil or military authority, war, acts of God, acts or omissions of carriers or suppliers, or acts of regulatory or governmental agencies.

We can assign all or part of Our rights or duties under this Agreement without notifying You. If We elect to make such an assignment, We will have no further obligations to You under this Agreement or in connection with Your purchase or use of the Products. You may not assign this Agreement without Our prior written consent.

Any notice from Elite Telecom to You under this Agreement will be provided by one or more of the following: on Our Website, a recorded announcement on a Product, letter, or a call to a telephone number provided by You.

You may contact Us by mail at:

You may contact US Mobile, Inc by mail at:

If any part of this Agreement is found invalid, the rest of the Agreement will remain valid and enforceable.

This Agreement will be governed by the laws of the District of Columbia, without regard to its choice of law rules. This governing law provision applies no matter where You reside, or where You use, purchase or pay for the Products.

This Agreement constitutes the entire agreement between You and Elite Telecom and supersedes all prior agreements, understandings, statements or proposals, and representations, whether written or oral. This Agreement can be amended only as provided in the Changes to the Agreement section below. No written or oral statement, advertisement, or service or product description not expressly contained in the Agreement or the Website will be allowed to contradict, explain, or supplement this Agreement or the Service. Neither You or Elite Telecom is relying on any representations or statements by the other party or any other person that is not included in this Agreement.

This Agreement may only be changed in the manner provided for in this section. Elite Telecom through US Mobile, Inc may change this Agreement and the information contained elsewhere on the Website from time to time. All such changes will be effective at the time of posting on the Website. You may also request a copy of the revised Agreement by calling Customer Service toll free at (878) 205-0088.

Revised: November 1, 2024