Getting Started
All you need to know before activation
How to transfer your number from one carrier to another
This article will help you find the Account Number and PIN needed for porting out from many major carriers operating in the US. Before you begin t...
I need to update the information on my port request
Port-in of landline or VoIP phone number takes 7-10 business days. Port-in of most wireless numbers can take around 24 - 48 hours, depending on ho...
How do I use a promo code?
Welcome to US Mobile! We're really glad that you are trying us out. Enter the promo code on the checkout page when ordering a starter kit or a plan....
We have news to share
US Mobile is re-imagining what cellular connectivity means in America. The best network in America with high-speed global connectivity included launch...
How do I activate my SIM card?
You've ordered your Starter Kit. Now it's time to activate your SIM card. It only takes 2-3 minutes. We'll walk you through each step in the video and...
What do I do if I run out of minutes, texts, or data in the middle of the month?
If you ever find yourself running low on minutes, text, or data during a billing cycle, you can easily top-up through your dashboard , the US Mobile...
Which frequency bands does US Mobile use?
GSM 5G offers the broadest compatibility. If the device possesses Band 4 (1700/2100 Mhz) and Band 12 (700/740 Mhz) for LTE, and Band n71, n41, n...
Can I change my plan in the middle of the month?
You can change your base plan in the middle of the month. Here's how you can do it. 1. Sign in to your account. You'll find yourself at the account...
Can I decide which phone number I get?
When you activate a new line on the Warp 5G network, you get to choose a phone number you like! In the case of GSM 5G, you'll be assigned a random num...
Get Started With US Mobile
We offer all new customers an opportunity to try out our services at the best rates. Whether you are activating a new number or thinking of changing c...
How long does my plan last for?
We are a prepaid carrier , which means you pay up-front for 30 days. After 30 days of service, you can renew the plan you had or pick a new one. Yo...
What Is an APN? Why Do I Need to Input APN Settings?
Technical Definition : Access Point Name or APN is the name for the settings your phone reads to set up a connection to the gateway between your car...
How can I keep my number?
When you're switching carriers, you can take your number with you from the old carrier to the new one. That process is called 'porting your number'. P...
GSM vs CDMA Networks
GSM and CDMA are two types of cellphone networks in the US. For the most part, if you have a phone on one network you can’t use it on the other. GSM m...
Where can I get a US Mobile SIM?
You can order a US Mobile Starter Kit from our website . The Starter Kit is handy as it has both our SIM cards in one convenient package at no addit...
Which US Mobile network is best for me?
The US Mobile Starter Kit includes two SIM Cards. The White SIM Card is designed for GSM 5G , while the Black SIM Card provides access to our Warp 5...
I cannot activate my SIM
Sometimes while activating your SIM or trying to use it on your device, you may encounter some errors that can be easily fixed by going through this...
How to get a free Starter Kit
Here are the steps you need to get your free Starter Kit: Go to the Shop Page , select ' Starter Kit ' and click on ' Add to Bag ' If you already hav...
I don't have a phone. What do I do?
We have a wide range of new, unlocked, and pre-owned devices – from basic phones to smartphones – in our store . Buying an unlocked phone may appear ...