How to manage a By the Gig (Shareable Data) Plan

Use this guide to manage your By the Gig Plans effectively. To set up a new By the Gig plan, follow the steps in this guide.

1. Login to your account dashboard.

2. Click on the My Pools tab.

3. Select the Pool you want to manage. You will be able to manage all aspects of your plan from here:

You can enable automatic top ups for your data pool to ensure you remain covered when your data is running low.

Automatic top-ups are triggered when your pool has only 10% of the total data remaining.

1. To enable automatic top-ups, click the Auto top-up button under the Remaining data tile.

2. From the sidebar choose the top-up amount and the limit for automatic purchases.

3. Select your payment method and then click Save Changes.

Unused top-ups will roll over to the next billing cycle, so you do not need to worry about losing any purchased data.

Follow these steps to add a top up manually:

1. Click the +Add top up under the Remaining data tile.

2. From the sidebar select the top-up amount.

3. Select your payment method and then click Save Changes.

The top up will immediately increase your pool balance.

Unused top-ups will roll over to the next billing cycle, so you do not need to worry about losing any purchased data.

Follow these steps to change your base plan for the next billing cycle:

1. Go to the Settings on your pool page.

2. Click on the Edit next to Pool Information.

3. From the side drawer, click on the Base Plan button and select your new base plan.

4. Select your payment method and click Save Changes.

When you change your base plan, you won't be billed immediately. Your changes will take effect at the beginning of your next billing cycle. The system will display the date of your upcoming bill to avoid any surprises.

You can add or remove lines at any time during the billing cycle.

If you add a line mid-cycle, the access fee will be prorated based on the remaining days in the billing cycle. For example, if you add a line 10 days after the cycle has started, you will be charged 2/3 of the $8 access fee, which amounts to approximately $5.33.

1. To add a new line, click on Add New Line on your pool page.

2. You can add an existing line, obtain a new number, or transfer your number from another carrier by activating a new SIM.

3. Select how you want to proceed, select a line from the available options, and then click Update Lines.

You can remove a line from your pool at any time.

Please note that the line will lose service immediately. It will appear in your dashboard as expired, and you will need to purchase a plan manually or re-add it to a pool to reactivate it.

1. To remove a line, go to the lines tab, select the line(s) you wish to remove, and click on Edit.

2. You will then have the option to remove the line, snooze it, or reactivate a snoozed line.

3. To proceed with removal, click on Remove Line.

No additional action is required to maintain your By the Gig Plan. All your pools and lines will renew automatically every 30 days.

Your pool service will only lapse if you choose to snooze or deactivate it.

If you decide that you no longer wish to continue with your By the Gig Plan, we offer several flexible options:

• Snooze: You can snooze specific lines or your entire pool. A small service fee will be charged to retain your number, and you can restore the lines and pool at any time.

• Remove Lines: You can remove lines from your pool at any time. The removed lines will show as expired in your dashboard.

• Deactivate: You can deactivate your pool, which will take effect at the end of your current billing cycle. You will have approximately 30 days to restore your number before it is lost.

To Deactivate your Pool:

1. Log into your Account and click on My Pools.

2. Select the pool you'd like to deactivate.

3. Go to the Settings tab on the pool page (it should be beside the overview and lines tabs).

4. Click on Edit (next to Pool Information).

5. From the side drawer, click on the Pool Status button and select Deactivate.

6. Type in the word "DEACTIVATE" and press the DEACTIVATE button to confirm.

You can undo the deactivation before the current cycle ends if you change your mind.

If you have any questions or require assistance, please feel free to contact us via phone at 1-878-205-0088, email at [email protected], or through our chat support