Dashboard

Managing your US Mobile dashboard
What is the Multi-Network Unlimited Plan and how can I enable it?
Multi-Network Unlimited Plan allows for Unlimited Plan lines to use the premium data allotment across our networks: WARP 5G and GSM 5G on a Dual SIM...
How do I check my balance via SMS?
To check your remaining calls, texts, and mobile data via SMS, all you have to do is type 'Balance' and send it to us at +1(888)878-1488 . You'll ...
How do I create an account?
You can create a US Mobile account by clicking on " Sign In " towards the top right-hand corner when you open the US Mobile website and clicking on ...
How to manage a Shareable Data Plan
Shareable Data Plans is a major new product US Mobile launched. Our subscribers can set up multiple lines to draw from a shared “pool” of data. Every...
How to set up a Shareable Data Plan
Setting up a Shareable Data Plan or By the GIg Plan is quite straightforward from your dashboard: First, you'll need to log into your US Mobile dash...
How do I transfer networks between Warp 5G & GSM 5G?
Now you can easily switch your USM networks, straight from the website. You can switch from Warp to GSM (or vice versa) at the push of a button. Pleas...
Where can I check my remaining Minutes, Text Messages, and Data?
You can check your account balance on your online dashboard, in the US Mobile application, or using SMS codes. Here's how:   Sign in to your account...
Multi-Tenancy: Adding multiple users to your US Mobile account
You can add multiple users with different access levels to your US Mobile account to help manage your account. There are 4 types of users, with diffe...
How do I set up Two-Factor Authentication (2FA) for my US Mobile account
Watch the video or follow along with the written instructions to get 2FA all set in just a minute! Two-Factor Authentication (2FA) becomes available a...
How do I sign into my account?
Just visit the US Mobile website and click on " Sign in " in the top right corner. Use your registered email ID to log in. It'll be the same one tha...
How do I transfer my number to eSIM?
Transitioning your number from a Physical SIM to an eSIM with US Mobile is a breeze, and the process is swift. You can even seamlessly transfer eSIMs ...
What do I need to do to port out my number?
We don’t force you to stay using a nasty contract . We're all about keeping you happy so that it makes you want to stay! Can we go the extra mile to ...
How do I upgrade to the new GSM 5G network?
Upgrading to the new GSM 5G network is easy as pie. The first step is to make sure 2FA (Two-Factor Authentication) is set up on your account. Once y...
How do I refer someone to US Mobile?
US Mobile rewards its loyal customers by referring their friends and family. When you refer a friend, we’ll give you $25 to spend wherever Mastercard®...
How do I name a phone line?
If you have multiple phone lines in your account, you can assign them names and icons to make it easier to identify which line belongs to whom.  1.   ...
How to understand usage in Shareable Data Plans
This article will walk you through how to interpret your shareable data lines' usage history. Pool Size The amount of data in gigabytes that your line...
What is AutoPay and how can I enable it?
AutoPay is a service that automatically uses a credit card or debit card that you've saved to automatically renew your phone plan before it expires. ...
Can I add a second line to my account?
Yes, you can! If your whole family is using US Mobile, it would make sense to have everyone's phone line under the same roof. Or if you're a business ...
How do I cancel a payment?
If you've paid for another month of service and realize that you've chosen the wrong plan, here's how you can cancel the payment and reorder: Sign in ...
How do I snooze my account?
You may be wondering what to do with your phone line if you're not going to be actively using it for a certain time, such as when leaving the country ...
How to add an eSIM manually
In most cases, you'll just need to scan the QR code on your device to install it. If that doesn't work, this guide will help you manually install the ...
How do I pay my monthly bill?
You can pay your bill through your account dashboard. There are 4 scenarios you need to consider if you want to change your plan. Follow the instructi...
What happens if I run out of data in my Shareable Data Plan?
If you use up all the data you paid for, the lines in your shareable data plan will not have data service anymore . We know that running out of data ...
I lost my SIM card
If your SIM card has been lost or damaged, just ask us for a free replacement. You can chat with us, call  1-878-205-0088,  or email us at help@usm...
How do I set up Security Questions for my US Mobile Account?
Security questions for your US Mobile account become available after you have verified your account , and set up Two-Factor Authentication (2FA) . T...
I'm having trouble signing into my account
Try the troubleshooting steps below to see if that resolves the issue. If these don't work, you can also reset your password or reach out to us on c...
US Mobile's iOS & Android Apps
iOS https://apps.apple.com/us/app/us-mobile/id1460013401 Android https://play.google.com/store/apps/details?id=com.usmobile.dashboard What you can do ...
How do I verify my US Mobile account?
If you have not verified your account, you will not be able to use any other features in your US Mobile dashboard (with the exception of Sign Out an...
How to use Single Sign-On with your account
Setting up your account to enable signing in with your Google or Apple account is quick and simple.  Log in to your US Mobile dashboard Go to Settin...