My Caller ID is incorrect

Edited

If people report seeing someone else's name on their phone when you call them, it might be that your Caller ID is incorrect. This can happen if the number you were assigned at activation originally belonged to somebody else.

What to do if you want to get your Caller ID changed?

Dark Star or Light Speed (Formerly GSM 5G):

Just reach out to us via chat or drop an email at [email protected] with the following information, and we'll change the Caller ID:

  • The Current Caller ID someone sees when you call them

  • Your phone number

  • Any phone number you call that shows the incorrect Caller ID

We will forward your request to the relevant department, and within 3 business days, your Caller ID will be reset to Wireless Caller.

Due to certain limitations, we're unable to assign specific names to phone numbers, but the people who have you in their contacts list will still see your name when you call.

Warp:

Just reach out to us via chat or drop an email at [email protected] with the following information and we'll change the Caller ID:

  • The Current Caller ID someone sees when you call them

  • Your phone number

  • Any phone number you call that shows the incorrect Caller ID

  • Caller ID you want

Once you share these details, your Caller ID will be reset to your requested Caller ID. The new Caller ID takes about 3 business days to reflect on your number.

Note: The Caller ID may contain up to 15 characters, including letters or a combination of letters and numbers.