Troubleshooting

Resolving all service related issues

APNs are automatically configured on your phone in most cases when you install a US Mobile SIM card or eSIM in your phone. However, if your APN profil...

My Caller ID is incorrect

If people report seeing someone else's name on their phone when you call them, it might be that your Caller ID is incorrect. This can happen if the nu...

How to set up your iPhone with Warp in case of No Service

Please note that only unlocked phones work with US Mobile. It is important to contact the original point of purchase to make sure that the device you ...

How to set up your iPhone with a Warp eSIM in case of No Service

Please note that only unlocked phones work with US Mobile. It is important to contact the original point of purchase to make sure that the device you ...

How to set up APNs for Roaming on a Light Speed line

It's just a few steps from here to get your phone set up with the correct APNs for roaming on the Light Speed line. Native roaming only works on the ...

I use Light Speed and my cellular data is not working, but talk and text are

Please make sure that the line is configured with a data plan. You can check your account’s dashboard . Most phones prefer a Wi-Fi connection over...

I cannot send or receive text messages with a Dark Star line

First, make sure that you have enough texts in your plan. Make sure you have reception . If the phone displays no service or has a poor signal, tr...

I use Dark Star and my cellular data is not working, but talk and text are

Most phones prefer a Wi-Fi connection over a cellular data connection and only use cellular data when Wi-Fi is unavailable. Turn off Wi-Fi: Pull down...

Emails to Texts

Email to text feature makes it easy for a customer to send texts/MMS through laptops, desktops, and tablets in situations where their phone battery h...

How to set up an iPhone with a Dark Star line

Once your line is active, you can install the physical SIM card or eSIM on your iPhone and you'll be good to go. To prevent connectivity issues, we hi...

I cannot send/receive MMS with Warp line

Please make sure that the line is subscribed to an active text and a data plan. You can check in your account’s dashboard . If your data balance go...

How to set up a Google Pixel phone with a Dark Star line

It's just a few steps from here to get your phone set up for the Dark Star line. For a smooth activation process, it is recommended not to have more...

How to set up an Android phone with a Dark Star line

It's just a few steps from here to get your phone set up for the Dark Star line. For a smooth activation process, it is recommended to not have more...

Kyocera Device setup

US Mobile provides two SIM cards, Light speed (White SIM Card), Warp 5G (Black SIM Card), and Dark Star (Black & Red SIM Card). We recommend choos...

I use Light Speed and I cannot make or receive calls

First things first, please check whether you have sufficient minutes in your plan. Your service may be interrupted if your plan has expired. Please ma...

I can't use my phone as a hotspot with my Light Speed line

Ensure that your plan includes the hotspot feature. Shareable Data , Unlimited Essentials and Unlimited Premium plans include a hotspot If your d...

I can't use my phone as a hotspot on my Warp line

If you are able to use data and other services, but still face issues with mobile hotspot, please go through the following steps to resolve the issue:...

I cannot send/receive MMS with the Light Speed line

Please make sure that the line is configured with an active text and a data plan. You can check this on your account’s dashboard . MMS messages can...

I cannot send or receive text messages with a Warp line

Texting issues are practically unheard of on our premium Warp network. The first step would be to see if your phone has sufficient signal strength . ...

I use Warp and my cellular data is not working, but talk and text are

Please make sure that the line is configured with a data plan. You can check in your account’s dashboard . Most phones prefer a Wi-Fi connection an...

I cannot receive or access my voicemail

Make sure you’ve set up voicemail for that line Make sure you’re in an area with good service Good and reliable service is when you have 3 or more b...

I use Warp and I cannot make or receive calls

First things first, please check whether you have sufficient minutes in your plan. Your service may be interrupted if your plan has expired. Please ma...

I cannot send or receive text messages with the Light Plan line

First, make sure that you have enough texts in your plan. Make sure you have reception . If the phone displays no service or has a poor signal, tr...

I use Dark Star and I cannot make or receive calls

First things first, please check whether you have sufficient minutes in your plan. Your service may be interrupted if your plan has expired. Please ma...

How to set up your device with Dark Star

Hi 👋 ! Welcome to US Mobile. We’re really excited to have you with us. Let's ensure you're set up properly so that you can enjoy the best of all avai...

Calls going to Landline

If you’ve recently ported in a landline number , and notice that when you get a call, it still rings your landline, don’t worry about it. It is com...

How to Check Your Block List

From the Home screen, tap Phone > Tap More (3 dots) >Tap Settings / Call Settings. Tap Call blocking (if shown) > Tap Block list / Block numbe...