Troubleshooting

Resolving all service related issues
How to set up APNs for Roaming on a GSM 5G line
It's just a few steps from here to get your phone set up with the correct APNs for roaming on the GSM 5G line. Native roaming only works on the Upgra...
I use Warp 5G and I cannot make or receive calls
First things first, please check whether you have sufficient minutes in your plan. Your service may be interrupted if your plan has expired. Please ma...
I use Warp 5G and my cellular data is not working, but talk and text are
Please make sure that the line is configured with a data plan. You can check in your account’s dashboard . Most phones prefer a Wi-Fi connection an...
I use GSM and my cellular data is not working, but talk and text are.
Please make sure that the line is configured with a data plan. You can check your account’s dashboard . Most phones prefer a Wi-Fi connection over...
I cannot send or receive text messages with GSM 5G line
First, make sure that you have enough texts in your plan. Make sure you have  reception . If the phone displays no service or has a poor signal, tr...
I cannot send or receive text messages with a Warp 5G line
Texting issues are practically unheard of on our premium Warp 5G network. The first step would be to see if your phone has sufficient signal strength...
Emails to Texts
Email to text feature makes it easy for a customer to send texts/MMS through laptops, desktops, and tablets in situations where their phone battery h...
How to set up your iPhone with Warp 5G in case of No Service
You can go to your device  Settings  >  About Phone  > Check the message under  Carrier Lock . If the message states " No Restrictions ", this would m...
Kyocera Device setup
US Mobile provides two SIM cards, GSM 5G (White SIM Card) and  Warp 5G  (Black SIM Card). We recommend choosing your network according to the covera...
Calls going to Landline
If you’ve recently ported in a landline number , and notice that when you get a call, it still rings your landline, don’t worry about it. It is com...
I cannot send/receive MMS with GSM 5G line
Please make sure that the line is configured with an active text and a data plan. You can check this on your account’s dashboard . MMS messages can...
I can't use my phone as a hotspot on my Warp 5G line
If you are able to use data and other services, but still face issues with mobile hotspot, please go through the following steps to resolve the issue:...
I can't use my phone as a hotspot with my GSM 5G line
Ensure that your plan includes the hotspot feature. Shareable Data , Unlimited Essentials and Unlimited Premium plans include a hotspot If your d...
I cannot receive or access my voicemail
Make sure you’ve set up voicemail for that line Make sure you’re in an area with good service Good and reliable service is when you have 3 or more b...
I cannot send/receive MMS with Warp 5G line
Please make sure that the line is subscribed to an active text and a data plan. You can check in your account’s dashboard . If your data balance go...
I use GSM and I cannot make or receive calls
First things first, please check whether you have sufficient minutes in your plan. Your service may be interrupted if your plan has expired. Please ma...
How to Check Your Block List
From the Home screen, tap Phone > Tap More (3 dots) >Tap Settings / Call Settings. Tap Call blocking (if shown) > Tap Block list / Block numbe...
My Caller ID is incorrect
If people report seeing someone else's name on their phone when you call them, it might be that your Caller ID is incorrect. This can happen if the nu...