What do I do if I run out of minutes, texts, or data in the middle of the month?
Edited

If you ever find yourself running low on minutes, text, or data during a billing cycle, you can easily top-up through your dashboard, the US Mobile app, or SMS codes. You need to pay the amount for the Top Up as there are no extra fees for adding Top Up to your account, nor is there any limit to the number of times you can add Top Ups in a billing cycle. What’s more, these Top Ups are eligible for rollover, as described below.

Here's how to Top Up:

1. Sign in to your account. You'll find yourself on your account dashboard.

2. Each line's card shows the remaining balance on the bottom of the card. Click on the card to see the Top Up options.

3. Your current usage will be visible, as shown below:

For Lines on Unlimited Plans

If you've burned through your high-speed data on the Unlimited Plan, don't fret! You can grab a Top Up of 5GBs of high-speed data for just $10. Here's how you can do it:

The high-speed data Top Up till the end of your current billing cycle and doesn't roll over to the next one.

1. Click + next to the Premium Data Used section.

2. You can buy a 5GB high-speed data Top Up for $10.

3. Click confirm Top Up and you'll be billed for the Top Up. You'll get a confirmation.

For Lines on the Light Plan

You can always Top Up your data bucket on the Light Plan in case you run out of your 1GB data allotment.

1. Click on + next to Domestic Data Used.

2. Select the Top Up option you wish to buy. You'll get options for 100MB ($2), 1.5GB ($5), and 5GB ($10). Click "Confirm Topups for $X.XX" to buy the Top Up.

3. You'll get a confirmation once the purchase is successful.

For Lines in a Shareable Data Pool

1. Click on "All my pools"

2. Click on the Shared Data Plan you wish to Top Up

3. Click "Add Top Up"

4. Enter the desired amount of Top Up you wish to buy. You can buy Top Ups on the shared data plan for $2 per GB (you can add a value of 1GB or more)

5. Click "Save Changes" and the Top Up will be added to your pool.

You can also set automatic top ups on your pool plan which buy the top up for you incase you're running low. Click here to set it up.

US Mobile App

Manage your phone plans anytime, from anywhere. Download the app for your iPhone, iPad, or Android device.

SMS Top-Up

You can also quickly check your balance or add more talk, text, or data on the go just by simply texting us at +1(888)878-1488. If you are running low, you can also easily Top-Up too. For example, Text “Top-up text 100” to get 100 texts.

Will the Top Up Rollover?

Yes! Unused minutes, texts, and data from Top Ups do roll over to your next billing cycle. The way they roll over depends on the network you are on.

On our GSM 5G Network, minutes, texts, and data from Top Ups are valid for 30 days from the date they were added to your line, regardless of when the base plan ends. Remember that you need an active line (with a base plan) to have service and use the unused minutes, texts, or data from Top Ups. 

On our Warp 5G Network, minutes, texts, and data from Top Ups roll over and the remaining amount is added to the next month's base plan, provided the next plan has been paid for in advance, or you have Auto-pay set up already, and the new plan or auto-pay includes a base plan of the same category as the top-up.

For example, if you want a Data Top Up to roll over to the next billing cycle, you must have data in your base plan for the next billing cycle.

If you need help or have questions, please feel free to contact us via call (​1-878-205-0088), or email us at [email protected], or via chat.