How do I set up my Voicemail/Visual Voicemail?

Setting up voicemail on your US Mobile line is quick and simple. Follow the steps below:

1. Call 123 to connect to your voicemail.

2. If prompted for a password the first time you access your account, use the last four digits of your phone number.

3. When prompted, create a password which can be any 4 to 7-digit code. (A good password is one that’s easy for you to remember, but hard for others to guess)

4. When prompted, record your greeting and name.

5. Your voicemail is now ready to use!

1. Call *86 to connect to your voicemail.

2. If prompted for a password the first time you access your account, use the last four digits of your phone number.

3. When prompted, create a password which can be any 4 to 7-digit code. (A good password is one that’s easy for you to remember, but hard for others to guess)

4. When prompted, record your greeting and name.

5. Your voicemail is now ready to use!

1. Press and hold 1 or call *98

2. You'll be asked to set your language preference.

3. When prompted, create a password for any 7 to 15-digit code. (A good password is easy for you to remember, but hard for others to guess)

4. When prompted, record your greeting and name.

5. Your voicemail is now ready to use!

On Light Speed, VVM is available on only the Upgraded Light Speed SIM Cards (SIM cards delivered after the 9th of July 2021).

On iOS devices using Dark Star, you can turn on Live Voicemail as an alternative to VVM.

1. Go to the Phone app, then tap the Voicemail tab. 

2. Tap Set Up Now.

3. Create a voicemail password, then tap Done.

4. Enter your password again to confirm it, then tap Done. 

5. Select Custom or Default. If you choose Custom, you can record a new greeting.

6. Tap Done to save your greeting.

1. From the Home screen navigate to Phone icon > Menu icon > Settings.

   If not available, swipe up to display all apps, then tap the Phone icon.

2. Tap Voicemail.

   If unavailable, tap Call Settings > Voicemail.

3. Tap the Visual Voicemail switch to turn ON or OFF.

   If unavailable, tap Notifications.

If you face any issues, please check this Guide or you can reach out to customer support over email ([email protected]), chat, or call ​(1-878-205-0088).