Device Specific Information
Device Setup, Features and FAQs
Is my device compatible with US Mobile?
At US Mobile, we currently offer two networks that customers can choose from Warp 5G (the black SIM card) and GSM 5G (the white SIM card), both pr...
Will my phone work with US Mobile?
Any unlocked phone or device that has a SIM card slot or is eSIM capable (click on ' Full list here ' in the Check your phone section) will most l...
I forgot my voicemail password
If you don't remember what your voicemail password is, you'll need to reset it. Follow the steps below for each network to get it updated. Simply dial...
How to set up your Android with Warp 5G in case of No Service
Recheck if you’re using the correct SIM card: Warp 5G (Black SIM) and not a GSM 5G (White SIM) one. Swipe up on the home screen to see all your ap...
How to set up an iPhone with a GSM 5G line
It's just a few steps from here to get your phone set up for the GSM 5G line. This guide is for the upgraded GSM 5G Network. If you're on the legacy ...
How to set up an iPhone with if you're on the legacy GSM 5G network
This guide is only for users on the legacy GSM 5G network. If you're on the newer GSM 5G network, please follow this guide . Go to Settings > Cell...
Call Forwarding
With this feature, you can forward incoming calls to another phone number, including your home or office. There are 2 options for forwarding calls: Fo...
How to set up your device with Warp 5G in case of No Service
Hi 👋 ! Welcome to US Mobile. We’re really excited to have you with us! If you’re on our Warp 5G network, manual APN configurations are not requi...
Configuring Your Device
If you've just activated a line on either of our GSM 5G or Warp 5G networks, all you need to do is insert the SIM card, or scan the QR code (in case o...
How to set up your device with a GSM 5G line
Hi 👋 ! Welcome to US Mobile. We’re really excited to have you with us! There’s one phone setting that you’ll need to change to get your phone working...
Will US Mobile SIM cards fit in my phone?
All US Mobile SIM cards are 3-in-1, which means you can break every SIM card into three different sizes; Mini , Micro, and Nano, and fit into any...
How can I set up a hotspot?
Setting up a Hotspot or tethering lets you share the cellular data connection of your device with other devices when you don’t have access to a Wi-Fi ...
How Do I Set Up Wifi Calling?
Setting up Wi-Fi calling on iOS and Android is straightforward and easy. Follow the steps below to enable it: To activate Wi-Fi Calling, you need ...
How to set up an Android with a GSM 5G line
It's just a few steps from here to get your phone set up for the GSM 5G line. APN settings are case-sensitive and do not have any spaces or special c...
Call Blocking
Call Blocking refers to the ability to block specific numbers from calling you. We don't yet offer the ability to block unwanted callers at a network ...
How can I adjust my phone's ring time?
Adjusting the duration of a ring time before being routed to voicemail is only possible on GSM 5G (white SIM card). From your cell phone, dial **6...
How do I access my voicemail?
Call 123 to connect to your voicemail Press 1 to listen to unread messages If you wish to replay a message, press 1 Press # to skip to the next...
How do I set up my voicemail / visual voicemail?
Setting up Voicemail on your US Mobile line is quick and simple. Follow the steps below to set up Voicemail: Call 123 to connect to your voicemail...
How do I insert the SIM into my phone?
A SIM Card is a chip inside your phone that stores information and connects you to a wireless network. This lets you easily switch carriers by changin...
How to set up your Samsung device with a Warp 5G line
If your Samsung device does not start working right away after you’ve inserted an activated Warp 5G SIM and restarted it, then please try the follow...
Can I switch to a different phone later?
Yes, you can, If your new phone is unlocked and compatible with US Mobile, move the SIM Card from your old device and insert it in the new one. If ...
How can I get my phone unlocked?
Most phone manufacturers sell their phones unlocked. This means they can be used on multiple networks. Traditional carriers, on the other hand, lock t...