Device Specific Information
Device Setup, Features and FAQs
How to set up an Android with a Light Speed line in case of no service
It's just a few steps from here to get your phone set up for the Light Speed line. APN settings are case-sensitive and do not have any spaces or spec...
How to set up an iPhone with a Light Speed line in case of No Service
It's just a few steps from here to get your phone set up for the Light Speed line. This guide is for the upgraded Light Speed (formerly GSM 5G) Netwo...
How to set up your Android with Warp in case of No Service
Recheck if you’re using the correct SIM card: Warp (Black SIM) and not a Light Speed (White SIM) or Dark Star (Red SIM) one. Swipe up on the hom...
How to set up your device with Warp in case of No Service
Hi 👋 ! Welcome to US Mobile. We’re really excited to have you with us! If you’re on our Warp network, manual APN configurations are not required...
I forgot my voicemail password
If you don't remember what your voicemail password is, you'll need to reset it. Follow the steps below for each network to get it updated. Simply dial...
Call Forwarding
With this feature, you can forward incoming calls to another phone number, including your home or office. There are 2 options for forwarding calls: Fo...
How do I set up my Voicemail/Visual Voicemail?
Setting up voicemail on your US Mobile line is quick and simple. Follow the steps below: Call 123 to connect to your voicemail. If prompted for a pa...
How Do I Set Up Wi-Fi Calling?
Setting up Wi-Fi calling on iOS and Android is straightforward and easy. Follow the steps below to enable it: To activate Wi-Fi Calling, you need ...
Will my phone work with US Mobile?
Any unlocked phone or device that has a SIM card slot or is eSIM capable (click on ' Full list here ' in the Check your phone section) will most l...
How to set up an iPhone if you're on the legacy Light Speed network
This guide is only for users on the legacy Light Speed (formerly GSM 5G) network. If you're on the new Light Speed network, please follow this guide ...
How can I setup RCS on my iPhone?
RCS is now available for iPhones on our Warp network! To use RCS, you need to be on iOS 18 and above. Here's how you can set it up on your phone:...
How can I adjust my phone's ring time?
Adjusting the duration of a ring time before being routed to voicemail is only possible on our Light Speed and Dark Star networks. Lines on Warp ...
How do I access my voicemail?
Call 123 to connect to your voicemail Press 1 to listen to unread messages If you wish to replay a message, press 1 Press # to skip to the next...
Call Blocking
Call Blocking refers to the ability to block specific numbers from calling you. We don't yet offer the ability to block unwanted callers at a network ...
How to set up your Samsung device with a Warp line
If your Samsung device does not start working right away after you’ve inserted an activated Warp SIM and restarted it, then please try the following...
How to set up your device with a Light Speed line
Hi 👋 ! Welcome to US Mobile. We’re really excited to have you with us! There’s one phone setting that you’ll need to change to get your phone working...
Is my device compatible with US Mobile?
At US Mobile, we currently offer three networks that customers can choose from; Warp (the black SIM card), Light Speed (the white SIM card), and ...
Configuring Your Device
If you've just activated a line on any of our Light Speed, Warp or Dark Star networks, all you need to do is insert the SIM card, or scan the QR code ...
Can I recycle my phone with US Mobile?
Yes, we do offer phone recycling services. To recycle your phone, please follow these steps: Contact Us : Call our customer support line at +1 (878)...
How can I set up a hotspot?
Setting up a Hotspot or tethering lets you share the cellular data connection of your device with other devices when you don’t have access to a Wi-Fi ...
Will US Mobile SIM cards fit in my phone?
All US Mobile SIM cards are 3-in-1, which means you can break every SIM card into three different sizes; Mini , Micro, and Nano, and fit into any...
How do I insert the SIM into my phone?
A SIM Card is a chip inside your phone that stores information and connects you to a wireless network. This lets you easily switch carriers by changin...
Can I switch to a different phone later?
Yes, you can, If your new phone is unlocked and compatible with US Mobile, move the SIM Card from your old device and insert it in the new one. If ...
How can I get my phone unlocked?
Most phone manufacturers sell their phones unlocked. This means they can be used on multiple networks. Traditional carriers, on the other hand, lock t...