How to transfer your number from one carrier to another
This article will help you find the Account Number and PIN needed for porting out from many major carriers operating in the US.
Before you begin the activation process for transferring your number from your previous carrier to US Mobile, please make sure that you have contacted your previous carrier and have retrieved the Account Number and PIN for your line. Both these bits of information are unique to every number and carrier, and for this purpose, you will need to get in touch with your previous carrier for the exact details. Also, please ensure that the number you have is a US-based number so as to avoid any issues later on in the porting process.
If you notice that your current carrier is not listed in this article, or if you want to add to or correct the information that we have already listed here, please feel free to let us know by either reaching out to us over chat or emailing us at [email protected] so that we can proceed with updating the article accordingly at the earliest 😊.
Also, if at any point during the porting process, you need to change the information you initially provided us when submitting the request, you can provide it to us in reply to an email that is sent once the port request is submitted, reach out on chat or even call us at +1 (878) 205-0088, so that we can update the port request accordingly from our end to port you over at the earliest.
Access Wireless
Account Number & PIN: Call at +1 (866) 594-3644 for the information.
Timings: Monday - Saturday: 10am-midnight EST
Sunday: 10am - 7pm EST
Affinity Cellular
Account Number & PIN: Email [email protected] or call +1 (833) 679-1090 for the information.
Airvoice Wireless
Account Number: It is your 20-digit SIM card number with Airvoice Wireless.
PIN: It is the last 4-digits of your phone number
Helpline: For any problems releasing your number for porting, contact AirVoice at 888-944-2355 for assistance.
Allvoi Wireless
Account Number: Your account number can be found by logging into your account or you can call at +1 800-816-7907 for the information.
PIN: Call at +1 800-816-7907 for the information.
Hours: Mon-Fri: 9:00AM-6:30PM EST
Altice Mobile:
Account Number: Your 7-digit phone number
PIN: Contact the Altice Customer Care department (866-200-7186, options 1, 1, 1, 2, 5) to obtain the 6-digit PIN.
For any problems releasing your number for porting, contact the port center at 516-803-1588 for assistance.
Assurance Wireless
Account Number: Your account number can be found in the top right corner of any bill, by logging into your online account or you can call at Call +1 (888) 321-5880 for the information.
PIN: It is the 6-digit or 10-digit PIN you selected when signing up for Assurance Wireless initially. It can be found in your welcome letter.
AT&T Landline
Account number: It is your 10-digit phone number.
PIN: It is the 4 digits to the immediate right of the phone number in the top right corner of your bill.
Helpline: +1 (877)-910-0468, +1 (866)-791-0240
AT&T Postpaid (i.e., billed for previous month’s service):
Account Number: 9- or 12-digit wireless account number (top-right corner of the bill)
Login to myAT&T account online and navigate to Profile > Sign-in Info > My linked accounts
Note: If you have a bundled account with wireline, internet, or DIRECTV, there will be a separate wireless account number on the bill.
PIN: 6-digit port-out PIN
AT&T Prepaid (i.e., pay in advance for next month’s service):
Account Number: 12-digit account number
PIN: 4-digit number
For any problems releasing your number for porting, contact AT&T Prepaid Member Service at 800-901-9878 for assistance with this information.
Note: Prepaid and Postpaid each have specific account numbers, but the phone number is not the account number.
Obtaining a porting PIN:
Via phone call:
From the AT&T mobile device, call *PORT.
Follow the prompts to get a Number Transfer PIN sent via text.
You'll need your wireless passcode to complete your request.
Via the myATT app:
Login on the AT&T wireless device.
Go to Profile and select People & Permissions.
Scroll to Transfer phone number and select Request a new PIN.
The Number Transfer PIN will display on the screen.
Online via myAT&T:
Go to myAT&T profile.
Choose People & Permissions.
Select Wireless.
Scroll to Transfer phone number and select Request a new PIN.
The Number Transfer PIN will display on the screen.
For any problems releasing your number for porting, contact the AT&T Port Center at 888-898-7685 for assistance with PIN information.
AXvoice
Account Number: Email at [email protected] for the information.
PIN: It is the 4-digit number that you use to login into your account.
Bandwidth
Account Number: Call at +1 800-808-5150 for the information.
PIN: Call at +1 800-808-5150 for the information.
For any problems releasing your number for porting, contact Bandwidth at 800-808-5150 for assistance.
Beast Mobile
Account Number: Email at [email protected] or call at +1 (800) 756-0240 for the information.
PIN: Email at [email protected] or call at +1 (800) 756-0240 for the information.
Black Wireless
Account Number: It is your SIM card number with Black Wireless.
PIN: It is the last 4-digits of your phone number.
Boom! Mobile
Account Number: It is your customer number which can be found in your online account under “Contact Info”.
PIN: It can be found in your online account under “Contact Info”.
Boost Mobile
Account Number: 9-digit account number (not the phone number).
PIN: 4-digit number. Contact Boost at 833-502-6678 for assistance.
For any problems releasing your number for porting, contact Boost at 833-502-6678 for assistance.
BOSS Wireless
Account Number: Call at +1 (800) 689-0617 for the information.
PIN: Call at +1 (800) 689-0617 for the information.
BYO Wireless
Account Number: It is your account number which can be found in your online account.
PIN: It is the last-4 digits of your phone number.
C Spire
Account Number: It is your account number which can be found on any bill or invoice that you may have, in your online account or by calling the company at +1 (855) 277-4735.
PIN: It is the last 4-digits of your social security number. If not this, then it should be 0000.
campusSIMS
Account Number and PIN: Dial +1-888-393-9396 (Mint Mobile's Care Department)
Cellcom
Account Number: Listed on invoice.
PIN: Contact the Cellcom port center at +1 800-236-0055 for assistance.
Zip Code: Prepaid accounts have a centralized zip code. Contact member service to obtain.
For any problems releasing your number for porting, contact the Cellcom port center at 800-236-0055 for assistance.
CenturyLink
Account Number: Look at the top of your monthly invoice or online in your My CenturyLink account, displayed in the upper right-hand corner of the page.
PIN: Contact CenturyLink at +1 800-244-1111 for assistance.
For any problems releasing your number for porting, contact CenturyLink at 800-244-1111 for assistance.
China Telecom Americas
Account Number: Call at +1 (866) 692-8872 for the information.
PIN: Call at +1 (866) 692-8872 for the information.
Chit Chat Mobile
Account Number: It can be found on the left side of your Chit Chat Mobile Dashboard.
PIN: It is the last 4-digits of your phone number.
Comcast (Xfinity)
Account Number: To find your account number, simply sign in to your Xfinity account and your account number will appear under Account Details. It is usually found in the upper right-hand corner of any bill or invoice.
PIN: Your PIN would have been given to you by Comcast and is usually pre-selected. You can reset your PIN through your online account.
Helpline: +1 844-963-0117
ConnectED Mobile
Account Number: You can call for 24/7 support at +1 609-831-9966. Email at [email protected] for the information.
PIN: Email at [email protected] for the information.
Consumer Cellular
Account Number: Typically starts with 1000 and is found in the upper-right corner of a bill, invoice, or online account (not the phone number).
PIN: Alphanumeric and 6 digits long. A text is sent to each device and the PINs are specific for each phone number. The original PIN is good indefinitely unless a new PIN is created by the customer.
For any problems releasing your number for porting, contact Consumer Cellular at 888-750-5519 for assistance.
Cox Communications
Account Number: You can reach out to them at +1 (800) 234-3993
PIN: The Cox PIN is printed every month on the first page of your Cox bill. You can also view or change your PIN on the website or in the Cox App.
CREDO Mobile
Account Number (also called the Member Number): Text “ACCOUNT” to 27336 to get the account number.
PIN: The default PIN is 0000 or 1234. If you have changed your PIN, you can find it on your Credo Mobile account page or by calling customer service at 1-866-952-5017.
For any problems releasing your number for porting, contact Credo Mobile port center at 866-952-5017 for assistance.
Cricket Wireless
Account Number: 9-digit account number (not the phone number).
PIN: 4-digit number, also called the Authorization ID (“AID”) and used to make changes to your account. To reset a PIN, call 855-246-2461 > Enter “1111” 3 times > Press # to receive a One Time Pin in a text message > Enter One Time PIN received > Choose new PIN.
For any problems releasing your number for porting, contact the Cricket Port Center at 855-246-2461 for assistance.
CTExcel
Account Number: Email at [email protected] or call at +1 (877) 331-9871 for the information.
PIN: Email at [email protected] or call at +1 (877) 331-9871 for the information.
C-Spire / Cellular South:
Account Number: Contact C-Spire/Cellular South at 855-277-4735 for assistance.
PIN: Contact C-Spire/Cellular South at 855-277-4735 for assistance.
For any problems releasing your number for porting, contact C-Spire/Cellular South at 855-277-4735 for assistance.
Datavo
Account Number: Check your Datavo bill or account page. Text "DATA" to 611 from your Datavo line. Call Datavo customer service at 1-866-774-3555.
PIN: Email at [email protected] or call at +1 (877) 732-8286 for the information.
DataXoom
Account Number: Email at [email protected] or call +1 (510) 474-0044 for the information.
PIN: Email at [email protected] or call at +1 (510) 474-0044 for the information.
Digium Cloud Services
Account Number: Email at [email protected] or call at +1 (256) 428-6271 for the information.
PIN: Email at [email protected] or call at +1 (256) 428-6271 for the information.
Dingtone
Account Number: Open Dingtone and tap on “Connect”. Then select the phone number you’re going to port out from your number list and choose “Port Out This Number”. After this tap on “I Agree” and pay the port-out fee to finish the port-out request.
PIN: Open Dingtone and tap on “Connect”. Then select the phone number you’re going to port out from your number list and choose “Port Out This Number”. After this tap on “I Agree” and pay the port-out fee to finish the port-out request.
easyGo Wireless
Account number: Contact easyGo at +1 888-210-0757 for assistance.
PIN: Contact easyGo at +1 888-210-0757 for assistance.
For any problems releasing your number for porting, contact easyGo at 888-210-0757 for assistance.
EcoMobile
Account Number: Call at +1 (855) 825-8855 for the information.
PIN: Call at +1 (855) 825-8855 for the information.
eVoice
Account Number: Email at [email protected] or call at +1 (866) 761-8109 for the information.
PIN: Email at [email protected] or call at +1 (866) 761-8109 for the information.
Expo Mobile
Account Number: Call at +1 (800) 818-1597 for the information.
PIN: Call at +1 (800) 818-1597 for the information.
FairPoint Communications (Consolidated Communications)
Account Number: It is provided when signing up for FairPoint Communications initially. It can be found on the top right-hand side of any bill or invoice that you may have.
PIN: It is the 4-digit number used to authenticate your account. If you don’t remember your PIN, you can find it by calling the company at +1 (844) 968-7224 or +1 (866)-442-5679
Flash Wireless
Account Number: It can be found on any bill or invoice that you may have or by calling the company at + 1 (888) 226-2141. It is also available after login to MyAccount online.
PIN: It is a 4-digit to 10-digit number. Email at the email address found on myflashwireless.com or call + 1 (888) 226-2141 for the information. It is also available after login to MyAccount online.
FreedomPop
Account Number & PIN: Login to your FreedomPop account and then go to Overview > Manage Settings > Port-Out Info.
For any problems releasing your number for porting, contact FreedomPop:
FreedomPop Online via Website Support > Help > Live Chat > Request PIN
Call FreedomPop at 424-317-9266 for assistance and choose option 1 for English, option 3 for the port department.
FreeUp Mobile
Account Number: Your Account Number is your 10-digit phone number. You can Call at +1 (888) 316-0686 for the information.
PIN: Your PIN should be the one you created when you signed up for your FreeUp Mobile. Call at +1 (888) 316-0686 for the information.
Frontier Communications
Account Number: 17-digit number that begins with your 10-digit phone number, displayed at the top of your bill or your online account.
PIN: It can be found on the 1st page of your Frontier bill.
For any problems releasing your number for porting, contact Frontier at 800-921-8101 for assistance.
GCI
Account Number: It can be found on any bill or invoice that you may have. You can also contact them by chat or call at +1 800 800 4800
PIN: It is the 5-digit alphanumeric PIN you selected when signing up for GCI initially. It is the PIN used to authenticate with customer service.
Gen Mobile
Account Number: It is your phone's IMEI. You can check by dialing *#06# on your phone. You can also call +1 (833) 528-1380 for the information.
PIN: Call at +1 (833) 528-1380 for the information.
Ztar Mobile/Good2Go Mobile
Account Number: It is your phone number.
PIN: It is the last 4-digits of your phone number.
Helpline: +1 800-416-3003
Google Fi
Account Number: 5-digit account number
PIN: 5-digit number
To get this information:
Login to your Google Fi account on the app or website
Go to Manage plan > Leave Google Fi.
For any problems releasing your number for porting, contact the Google Fi Port Center at 844-825-5234 for assistance or through the app/chat.
Google Voice
Note: Google Voice can take 5-7 days to complete a porting request.
Account number: 10-digit Google Voice phone number.
PIN: Google Voice voicemail PIN.
Google Voice ports use the following information to unlock their number.
When a port-out from Google Voice is started, you will receive an email from Google Voice advising you how to unlock your number to port-out.
If the PTN is a native Google Voice number, you will be charged an unlocking fee, but if the PTN was originally ported into Google Voice, no fee will be charged.
For any problems releasing your number for porting, go to www.google.com/voice/unlock for assistance with unlocking the number.
GoSmart Mobile
Account number: 10-digit GoSmart Mobile phone number.
PIN: The same PIN used when contacting GoSmart Mobile.
To set up, dial 611 from your GoSmart Mobile phone
Say “No” when prompted to “refill”
Select “Manage my account”
Select “Change my account PIN”
For any problems releasing your number for porting, contact GoSmart Mobile at 877-582-7788 for assistance.
GreatCall (Lively)
Account Number: It can be found on any bill or invoice that you may have, in your online account or by calling the company at + 1 (800) 733-6632.
PIN: It should be 0000.
H20 Wireless
Account Number: 8-digit account number. Call at +1 800-562-3229 for the information.
PIN: 4-digit number (default is the last 4 digits of your SIM card number). Call at +1 800-562-3229 for the information.
For any problems releasing your number for porting, contact H2O at 800-562-3229 for assistance.
Hawaiian Telcom
Account Number: It is the 15-digit number located on the top, center column of your monthly invoice
PIN: Call at +1 877-482-3322, press 1, 1, 1
Hello Mobile
Account Number: Found in the middle- to upper-right after login to your Hello Mobile account online.
PIN: 4-digit number (the default PIN is the last 4 digits of the phone number).
For any problems releasing your number for porting, contact Hello Mobile at 888-954-3556 for assistance.
HughesNet
Account Number & PIN: You can contact support on chat or you can call +1 (866) 482-1777 for the information.
Hushed
Account Number: Email at [email protected] for the information.
PIN: Email [email protected] for the information.
i3 Mobile
Account Number: Email [email protected] or call +1 (855) 546-0085 for the information.
PIN: Email [email protected] or call +1 (855) 546-0085 for the information.
ITP
Account Number: Call at +1 (888) 487-1110 for the information.
PIN: Call at +1 (888) 487-1110 for the information.
J1SIM
Account Number: Email [email protected] for the information.
PIN: Email [email protected] for the information.
Jethro Mobile
Account Number: Email at [email protected] or call +1-877-553-8476 for the information.
PIN: Email at [email protected] or call +1-877-553-8476 for the information.
Jitterbug / Great Call:
Account Number: 7-digit account number. Contact Jitterbug at 800-733-6632 for the information.
PIN or Password: This can have numbers, letters, symbols, or a combination. Contact Jitterbug at 800-733-6632 for the information.
For any problems releasing your number for porting, contact Jitterbug at 800-733-6632 for assistance.
Jolt Mobile
Account Number: Call at +1 (888) 833-3110 for the information.
PIN: Call at +1 (888) 833-3110 for the information.
Kajeet
Account Number: Email at [email protected] or call +1 877-352-5338 for the information.
PIN: Email at [email protected] or call at +1 877-352-5338 for the information.
Kroger Wireless
Account Number: 10-digit Kroger Wireless phone number.
PIN: Originally set up when activating with Kroger Wireless.
For any problems releasing your number for porting, contact Kroger Wireless at 866-434-7796 for assistance.
Limitless Mobile
Account Number: Call +1 (888) 249-8030 and then Option # 2 for the information.
PIN: Call at +1 (888) 249-8030 and then Option # 2 for the information.
Line2
Account Number & PIN: Submit a request form at https://support.line2.com/hc/help-us/requests/new.
For any problems releasing your number for porting, contact Line2 at 888-472-9900 for assistance.
Lively:
Account Number & PIN: Found in your Lively online account.
For any problems releasing your number for porting, contact Lively at 800-733-6632 and select option 3 for assistance.
Lycamobile
Account Number: You will receive a text from Lycamobile with the account number after the account is verified with member service.
PIN: Created automatically & sent during service setup.
For any problems releasing your number for porting, contact Lycamobile at 866-277-3221 option 1, then option 5 for assistance.
MadStar Mobile
Account Number: It is on your Madstar Mobile Dashboard.
PIN: It is on your Madstar Mobile Dashboard.
magicJack
Account Number: Found in your online account
PIN: Your magicJack online account password
For any problems releasing your number for porting, contact magicJack at 844-866-2442 for assistance.
Mango Mobile
Account Number: Call at +1 (877) 766-2646 for the information.
PIN: Call at +1 (877) 766-2646 for the information.
MetroPCS
Account Number: 9-digit account number found in confirmation texts sent after making payments
PIN: 8-digit number. Go to their website > Login into your account > Profile Settings > Request a Transfer PIN, or Call 611 from your MetroPCS number > Request Number Transfer PIN.
Note: If the account has a high-security designation and a 4 digit PIN, that designation and PIN need to be removed before porting, and an 8-digit PIN will be placed on the account.
For any problems releasing your number for porting, contact the Metro Port Center at +1 800-518-7518 for assistance.
Mint Mobile
Account Number: 12-digit account number. Contact MintMobile customer support. Dial 611 from your cell phone or call +1 (213) 372-7777 for the information.
PIN: 4-digit number (default is the last 4 digits of the phone number).
For any problems releasing your number for porting, contact Mint Mobile at +1 213-372-7777 for assistance.
Mobal
Account Number: Email at [email protected] for the information.
PIN: Email [email protected] for the information.
Helpline: +1 212-785-5800
My Family Mobile
Account Number: Text PORT to 611611
PIN: Dial 611 from your cell phone or call at +1 (877) 440-9758 for the information.
NET10 Wireless
See Straight Talk Wireless.
netTALK
Account Number: It is a 10-digit number. Call at +1 (866) 967-1063 for the information.
PIN: It is the last 4-digits of your phone number unless it was changed to something else. Call at +1 (866) 967-1063 for the information.
nTelos
Account Number: It can be found at the top of any bill or invoice that you may have.
PIN: Click on "Initiate Port Out" on the Telos app and view the account details after filling out the required form.
NumberBarn
Account Number:
Login to your online NumberBarn account
Go to Numbers
Select the number to port
Select Port Out
PIN: It is on your NumberBarn Dashboard.
For any problems releasing your number for porting, contact NumberBarn online support at https://help.numberbarn.com/hc/help-us/requests/new for assistance.
Onvoy/Inteliquent
Account Number: Call at +1 866-388-7258 for the information.
PIN: Call +1 866-388-7258, select Option # 4 followed by Option # 3 for the information.
For any problems releasing your number for porting, contact Inteliquent at +1 866-388-7258 and select option 3 for assistance.
Ooma
Account Number: It is an 11-digit account number, so 1 followed by your phone number without dashes.
PIN: It is the PIN that you use to login to your account. If you do not have this, call +1 888-711-6662 for the information.
For any problems releasing your number for porting, contact Ooma at 888-711-6662 for assistance.
Optimum Mobile
Account Number: It can be found in the upper right corner on any bill or invoice that you may have.
PIN: It is a 4-digit PIN. If you don't remember it, contact Live Chat support on optimum.net for the information. You can also call them at +1 866-200-7186.
For any problems releasing your number for porting, contact Optimum at 866-200-7186 or dial 611 from an Optimum Mobile phone for assistance.
Page Plus Cellular
Account Number: Serial Number (IMEI/MEID) of the Page Plus device.
PIN: Default PIN is the last 4 digits of the phone number unless changed.
For any problems releasing your number for porting, contact Page Plus at 800-550-2436 for assistance.
Patriot Mobile
Account Number: It is on your Patriot Mobile Dashboard. Or you can call them at +1-972-728-7468
PIN: There is no passcode, so leave the PIN field empty. If not this, then it should be 0000.
Peerless Network
Account Number: All port-out orders must be submitted using the Portal. Requests for access to the Portal can be made at [email protected].
PIN: All port-out orders must be submitted using the Portal. Requests for access to the Portal can be made at [email protected]. You can call them at +1-888-380-2721 and select option 6.
For any problems releasing your number for porting, contact Peerless Network at 312-506-0920 for assistance.
Pioneer Cellular
Account Number: Call at +1 800-641-2732 for the information.
PIN: Call at +1 800-641-2732 for the information.
Plateautel
Account Number: Call at +1 (877) 752-8328 for the information.
PIN: Call at +1 (877) 752-8328 for the information.
Ptel Mobile
Account Number: It is your phone number.
PIN: It is the last 4-digits of your account PIN. You can find it by logging in to "My Account" on Ptel.com and clicking "Account Details". You can also call at +1 (866) 225-5631 for the information.
Puppy Wireless
Account Number: It is on the left side of your Puppy Wireless Dashboard. You can also contact them via chat, by email at [email protected], call at +1 800-724-7164
PIN: It is the last 4-digits of your phone number unless it was changed to something else.
For any problems releasing your number for porting, contact Puppy Wireless at 800-724-7164 for assistance.
PureTalk USA
Account Number: Typically starts with 2111. Call at +1 888-458-7740 for the information.
PIN: It is the 4-digit PIN you selected when signing up for PureTalk USA initially. It can be found in your online account portal.
For any problems releasing your number for porting, contact PureTalk at +1 888-458-7740 for assistance.
Q Link Wireless
Account Number: Found in online account under "enrollment number".
PIN: Default is the last 4 digits of SSN.
For any problems releasing your number for porting, contact the Q Link port center at +1 954-691-3944 for assistance.
RCN
Account Number: It can be found on any bill or invoice. Or reach out to +1 800-746-4726
PIN: It can be found on any bill or invoice.
Ready Wireless:
Account Number: 8-digit account number, typically starts with 16.
PIN: 4-digit number (default is 0000 if not changed).
For any problems releasing your number for porting, contact Ready Wireless at 866-489-9099 for assistance.
Reach Mobile
Account Number: Email at [email protected] or call at +1 (844) 445-3665 for the information.
PIN: Email at [email protected] or call at +1 (844) 445-3665 for the information.
REAL Mobile
Account Number: It is your 10-digit phone number.
PIN: It should be 1234.
Red Pocket Mobile
Account Number: It is your phone number. You can reach out to them at +1 712-775-8777
PIN: It is the last 4-digits of your phone number.
For any problems releasing your number for porting, contact Red Pocket Mobile at 888-993-3888 or 712-775-8777 for assistance.
Republic Wireless
Account Number: It is your 10-digit phone number.
PIN: It is the 4-digit PIN you selected when signing up for Republic Wireless initially. It can be found in your online account portal in the account settings section.
To reset the PIN:
Login to the My Account Portal
Click Account Settings
Select PIN
Click the Pencil icon on the right side of the screen next to PIN
Enter a new 4 digit numeric PIN
Enter the PIN again in the Repeat PIN field
Click Update
If you change the PIN code online, and your porting request is rejected for the PIN Code, you will need to "deassign" all users on the account before the PIN updates correctly.
To deassign a user:
Access Republic Wireless Account Portal
Go to User Assignment > Procedure
Log in to the Account Portal
Select the phone you wish to unassign
Click I WANT TO
Select Assign this phone
Click Remove User
For any problems releasing your number for porting, contact Republic Wireless at 866-550-9843 or via chat on their website for assistance.
RingCentral
Account Number: Call at +1 (888) 898-4591 for the information.
PIN: Call at +1 (888) 898-4591 for the information.
SafeLink Wireless
See Straight Talk Wireless.
Selectel Wireless
Account Number: It is an 8-digit account number that can be found in your online account.
PIN: It is a 4-digit string you selected when signing up for Selectel Wireless initially. If you don’t remember your PIN, you can find it by calling the company at +1 (877) 218-5744.
For any problems releasing your number for porting, contact Selectel at +1 877-218-5744 for assistance.
Sideline Mobile
Account Number: To port your number go to "Settings", followed by "Support" (in iOS) or "Get Help" (in Android), and then "Port-Out Number" to begin the port-out process. When you've chosen to transfer your number, you'll be provided with your information.
PIN: To port your number go to "Settings", followed by "Support" (in iOS) or "Get Help" (in Android), and then "Port-Out Number" to begin the port-out process. When you've chosen to transfer your number, you'll be provided with your information.
Snapfon
Account Number: Call at +1 (800) 937-1532 for the information.
PIN: Call at +1 (800) 937-1532 for the information.
Sonic
Account Number: It is your phone number.
PIN: It should be 2620.
Spectrum Mobile/ Charter
Account Number: It can be found on the upper left-hand side of any Spectrum bill or invoice.
PIN: This can be found on the bill as “Security Code”.
For any problems releasing your number for porting, contact the Spectrum/Charter port center at +1 (833)-224-6603 for assistance.
Simple Mobile
Account Number: It is the last 15 digits of the SIM (if you used your own device) or IMEI (15 or 18 digits) if using a device purchased from Straight Talk/Tracfone.
Note: If you upgraded your device after starting service, they may still have the old IMEI listed. In this case, you will need to contact the number below to get the correct IMEI.
PIN: 4- or 5-digit number. You may need to set up a PIN if one is not already on the account. You can call their porting center at +1 800-327-2077.
For any problems releasing your number for porting, contact the Simple Mobile port center at 800-327-2077 or text “Help” to 611611 for assistance.
SpeedTalk Mobile
Account Number: Call at +1 (866) 701-5577 for the information.
PIN: It is the last 4-digits of your phone number unless it was changed to something else.
Sprint Postpaid (i.e., billed for previous month’s service)
Account Number: It is a 9-digit number that can be found on any bill that you may have or in your online account.
PIN: 6- to 10-digit number obtained at Sprint.com by selecting Profile & Security > Limits & Permissions > All about my account > Account PIN/Security Question > Forgot PIN.
For any problems releasing your number for porting, contact the Sprint Port Center at 866-625-6694 for assistance.
Sprint Prepaid (i.e., pay in advance for next month’s service)
Account Number: It is a 9-digit number which can be found on any bill that you may have or in your online account.
PIN: 4-digit number. You can set up or change your PIN on your online account page.
For any problems releasing your number for porting, contact the Sprint Port Center at 866-625-6694 for assistance.
StandUp Wireless
Account Number: Call at +1 (800) 544-4441 for the information.
PIN: Call at +1 (800) 544-4441 for the information.
Straight Talk Wireless
Please be aware that, although they share service/network, these carriers are wireless resellers for Verizon, AT&T, Sprint, and T-Mobile. Some will require slightly different information, so it is important to find out which network the number has service with.
Account Number:
AT&T, Sprint, and T-Mobile: This will be either the last 15 digits of the SIM, if using your own device, or the IMEI, if you purchased the device from Straight Talk/Tracfone. The IMEI will be either 15 or 18 digits.
Verizon: The account number could be either the IMEI or the full 20-digit SIM.
Note: If you upgraded your device after starting service, they may still have the old IMEI listed. In this case, you will need to contact the number below to get the correct IMEI.
PIN: It can be found on your online account by clicking Update Personal Profile where it is listed as Current Security PIN. If that field is blank, be sure to set up a PIN before porting.
For any problems releasing your number for porting, contact the port center that handles calls for Straight Talk, Tracfone, Net 10, Safelink Wireless, and Total Wireless at +1 800-327-2077 or text “Help” to 611611 for assistance.
Telispire:
Account Number: This will begin with 12, 13, or 14 and is 8 digits long. Contact Telispire at 800-564-6189 or 888-589-7957 for the information.
PIN: Contact Telispire at 800-564-6189 or 888-589-7957 for the information.
For any problems releasing your number for porting, contact Telispire at 800-564-6189 or 888-589-7957 for assistance.
T-Mobile Postpaid (i.e., billed for previous month’s service)
Account Number: Obtain this 9-digit account number by logging into your T-Mobile online account.
Note: Prepaid and Postpaid each have specific account numbers. The phone number will not be the account number.
Number Transfer PIN (NTP): 6-digit number valid for 7 days after being generated. See below for instructions for how to generate the NTP.
Requesting NTP via T-Mobile App or Site:
Login to My T-Mobile
Select Account
Select Profile Settings
Select Line Settings
Select a Request a Transfer PIN
Follow verification steps to obtain PIN
Note: You must be registered as the Primary Account Holder (PAH) to retrieve NTP.
Requesting NTP via Assisted Channel:
Dial 611 from the T-Mobile device or 800-937-8997 T-Mobile Customer Service to request Number Transfer PIN and be transferred to appropriate team
Follow verification steps
Note: You must be able to receive and confirm One Time PIN to be provided the NTP.
If unable to confirm One Time PIN:
Go to a T-Mobile retail store.
Present valid ID.
After the retail representative validates the ID, they will contact the internal team.
NTP will be provided directly.
For any problems releasing your number for porting, contact the T-Mobile Port Center at 877-778-2106 for assistance.
T-Mobile Prepaid (i.e., pay in advance for next month’s service)
Account Number: Obtain this 9-digit account number by logging into your T-Mobile online account.
Note: Prepaid and Postpaid each have specific account numbers. The phone number will not be the account number.
PIN: 4-digit number. Login to your Account Hub > Manage Accounts > select the number you wish to transfer.
For any problems releasing your number for porting, contact the T-Mobile Port Center at 877-778-2106 for assistance.
TAG Wireless
Account Number: Call at +1 (866) 959-4918 for the information.
PIN: Call at +1 (866) 959-4918 for the information.
Telcel America
Account Number: It is the IMEI of your phone, which can be found in the settings of your phone or by dialing the *#06# prompt. Otherwise, if you are using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number with Telcel America. It can also be viewed in the My Account section of the website by clicking "Add" or "Edit" Nickname.
PIN: The passcode can be found on your online Telcel America My Account page by clicking Update Personal Profile where it is listed as Current Security PIN. If that field is blank, be sure to set up a passcode PIN before porting.
Tello Mobile
Account Number & PIN: All porting information can be found within the Tello account by going to the Port Out section of the My Phone tab and entering the 4-digit Tello security PIN to retrieve the porting information.
This security pin was issued at signup and sent through email.
You can reset the security PIN by going to the My Information page and clicking the green Change button beside the security PIN.
For any problems releasing your number for porting, contact Tello at 866-377-0294 for assistance.
Telrite Corporation
Account Number: Call at +1 (866) 890-4135 for the information.
PIN: Call at +1 (866) 890-4135 for the information.
Teltik
Account Number: Call at +1 (888) 406-2838 or +1 (732) 399-0021 for the information.
PIN: Call at +1 (888) 406-2838 or +1 (732) 399-0021 for the information.
Tempo Telecom
Account Number: Call at +1 (833) 998-3676 for the information.
PIN: Call at +1 (833) 998-3676 for the information.
TerraCom Wireless
Account Number: Call at +1 (888) 716-8880 for the information.
PIN: Call at +1 (888) 716-8880 for the information.
TextNow
Account Number: Phone number with a 1 at the beginning.
PIN: 4-digit number. Contact Text Now at [email protected] for this information.
For any problems releasing your number for porting, contact Text Now at [email protected] for assistance.
Ting Mobile
Account Number: 10-digit number (also called PIN/ACCESS CODE), begins with "RA" (look on invoice).
PIN: Also called MSL Code — find by:
Login to your Ting account
Select device settings
Click the phone number
MSL Code will be listed on the left side of the screen
Note: If the MSL Code/Account number fails, login to your Ting Mobile account and go to Account Settings > Port Out Information, and you will see the PIN and Account number.
For any problems releasing your number for porting, contact Ting at 855-846-4389 for assistance.
Total Wireless
See Straight Talk Wireless.
TracFone Wireless
See Straight Talk Wireless.
TruConnect
Account Number: Call at +1 (800) 430-0443 for the information.
PIN: Call at +1 (800) 430-0443 for the information.
Twigby
Account Number: It can be found in your online account by clicking on the "Account Summary" tab and then going to the "Account Overview" box to get your information. You can also call them at +1-615-971-7715
PIN: You can ask them by call at +1-615-971-7715
Twilio
Account Number: It is a string of the last 8 characters of your Account SID.
PIN: There is no passcode, so leave the PIN field empty. If not this, then reach out at https://support.twilio.com/hc/help-us for your information.
Some carriers do not allow you to enter both letters and numbers. In these cases, please use the last 8 numbers in your Account SID and exclude any letters.
Ultra Mobile
Account Number: 12-digit number. It can be found on the top left side of your online account or by calling the company at +1 (888) 777-0446.
PIN: It is the last-4 digits of your phone number unless changed.
For any problems releasing your number for porting, contact Ultra Mobile at 888-777-0446.
Select option 5, "Are you wanting to get your account number?"
Once selected, the account number will be sent in a text.
Union Cellular:
Account Number: Contact the Union Cellular port center at +1 307-782-6131 for the information.
PIN: Contact the Union Cellular port center at +1 307-782-6131 for the information.
For any problems releasing your number for porting, contact the Union Cellular port center at +1 307-782-6131 for assistance.
UNOWON
Account Number: Email at [email protected] or call +1-877-998-6686 for the information.
PIN: Email at [email protected] or call at +1-877-998-6686
UNREAL Mobile
Account Number & PIN: To port your number go UNREAL Mobile account (http://my.unrealmobile.com) > Settings > Port Out Info.
For any problems releasing your number for porting, contact UNREAL Mobile at 310-807-6388 for assistance.
US Mobile (Light Speed / GSM 5G)
Account Number & PIN: Please reach out to our customer support via chat, call or email for your Account Number and PIN.
For any problems releasing your number for porting, contact US Mobile at 888-878-1488 for assistance.
US Mobile (Warp 5G)
Account Number & PIN: Please reach out to our customer support via chat, call or email for your Account Number and PIN.
For any problems releasing your number for porting, contact US Mobile at 888-878-1488 for assistance.
US Mobile (Dark Star 5G)
Account Number & PIN: Please reach out to our customer support via chat, call or email for your Account Number and PIN.
For any problems releasing your number for porting, contact US Mobile at 888-878-1488 for assistance.
US Cellular
Account Number: 9-digit number (also called member ID). It can be found on the top left side of your online account.
PIN: It is the last 4-digits of your phone number.
For any problems releasing your number for porting, contact US Cellular Port Center at 888-900-7678 for assistance.
Verizon Postpaid
Account Number: 9-digit number. It can be found by accessing your MyVerizon account.)
PIN: 6-digit requested PIN
Access MyVerizon
Go to Number Transfer PIN page
Select Generate PIN
Alternatively, you can dial #PORT to request a porting PIN from your device.
Note: All PINs are valid for 7 days after being generated.
For any problems releasing your number for porting, contact Verizon Care for assistance.
Verizon Business
Account Number: Verizon Business account number found on the account bill.
Number Transfer PIN/Port out PIN: 4-digit member-created PIN.
Note: For members migrating from Verizon Business the PORT PIN is the same as the account PIN.
For any problems releasing your number for porting, contact Verizon’s porting department at 888-844-7095 for assistance
Verizon Prepaid
Account Number: Verizon Business account number found on the account bill.
PIN: 6-digit requested PIN
Access MyVerizon
Go to Number Transfer PIN page
Select Generate PIN
Alternatively, you can dial #PORT to request a porting PIN from your device.
Note: All PINs are valid for 7 days after being generated.
For any problems releasing your number for porting, contact Verizon Care for assistance.
ViaTalk Mobile
Account Number: Call at +1 (866) 626-7150 for the information.
PIN: Call at +1 (866) 626-7150 for the information.
Virgin Mobile:
Account Number: 9-digit number, also called the BAN-ID.
PIN: 6-digit number. Contact the Sprint Port Center, which handles all Virgin Mobile porting, at 866-625-6694.
For any problems releasing your number for porting, contact the Sprint Port Center, which handles all Virgin Mobile porting, at 866-625-6694 for assistance.
Visible Wireless
Account Number and PIN: Open the Visible app and navigate to the Account section. Tap Port-Out PIN: request via email to request your Port-Out PIN.
VOIP.ms
Account Number: Email at [email protected] or call at +1 (877) 786-4767 for the information.
PIN: Email at [email protected] or call at +1 (877) 786-4767 for the information.
VOIPo
Account Number: It is your phone number.
PIN: There is no passcode, so leave the PIN field empty.
Vonage
Account Number: It can be found on the upper-right hand corner of your Vonage bill or online account.
PIN: It is the PIN that is used to verify your account. If you don't have one, you'll need to call 732-944-0000 (opt. 2 for customer care) for the information.
In rare cases, ports may fail with a ZIP code error even when the ZIP code is correct. In these cases, use the Head Office ZIP code, which is 07733.
For any problems releasing your number for porting, contact Vonage at 732-944-0000 for assistance.
VoxOx
Account Number: Email at [email protected] for the information.
PIN: Email at [email protected] for the information.
Walmart Family Mobile
Account Number: Device IMEI/ESN. Dial #225 from your Walmart Family Mobile phone to obtain the account number.
PIN: Dial 611 from your cell phone or call +1 877-760-8760 for the information.
For any problems releasing your number for porting, contact Walmart Family Mobile at 877-760-8760 for assistance.
Note: If you cannot get assistance from the Walmart porting center, contact the TracFone Port Center Support team at 800-327-2077 or text “Help” to 611611 for assistance.
Wing
Account Number: Call at +1 888-800-9921 for the information.
PIN: It is the 4-digit PIN you selected when signing up for Wing initially.
For any problems releasing your number for porting, contact Wing at +1 888-800-9921, option 5, for assistance.
West Central Wireless (WCW)
Account Number: 9-digit number which can be found on the account bill. You can also dial 325-944-9016 to obtain the account number
PIN: PIN created by the member (Default is 0000).
For any problems releasing your number for porting, contact West Central Wireless (WCW) at 325-944-9016 for assistance.
WOW
Account Number: Call at +1 (866) 496-9669 for the information.
PIN: Call at +1 (866) 496-9669 for the information.
Xfinity/Comcast
Account Number: It can be found on any bill or invoice that you may have, in your online account, or by calling the company at +1-844-963-0117.
PIN:
Sign in to your Xfinity Mobile account and go to the Devices tab.
Select the device associated with the phone number you want to transfer to a new carrier.
Scroll down the page to Transfer your number, and cancel this line.
Select Learn More.
The Transfer your number, cancel this line header is displayed with a button on the right to Learn More.
Select an active line, so we can send you a text message with your security PIN.
The same security PIN can be used to transfer any phone number on your Xfinity Mobile account. It will expire in five days.
Xfinity Mobile
Note: This section is only to be used when porting from Xfinity MOBILE.
Account Number: 10-digit number, usually starts with 100.
Note: This is not the bundled account number that includes landline, internet, or cable TV. There is a separate Xfinity Mobile account number needed to port.
PIN:
Login to your Xfinity Mobile account online
Go to Devices
Select the phone number to transfer
Scroll down and select "Transfer your number, cancel this line" to obtain the secure PIN via text.
For any problems releasing your number for porting, contact Xfinity Mobile 844-963-0117 for assistance.