Knowledge Base

• Configuring Your Device
• What is MMS?
• What Is an APN? Why Do I Need to Input APN Settings?
• Android 1.5 APN Settings
• Android 1.6 – 2.3.4 (Gingerbread) APN Settings

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• Can I Change My Plan in the Middle of the Month?
• What Do I Do If I Run Out of Talk, Text, or Data In The Middle of The Month?
• How Does Monthly Billing Work?
• Does US Mobile Rollover Minutes, Text, or Data?
• What Taxes and Fees Will I Have to Pay with US Mobile?

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• Porting Your Number to US Mobile
• Early Termination Fees
• Buying a New Phone
• Is US Mobile a GSM carrier?
• Can I Keep My Current Number?

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• Activating a US Mobile SIM Card
• How To Get a US Mobile GSM SIM Card
• I Received My New US Mobile SIM Card. What’s Next?
• Where Can I Buy a US Mobile SIM Card?
• Building a Plan

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• Voicemail
• Internet Tethering
• Call Blocking
• Text Messaging
• Conference Calling

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• Is My Device Compatible With US Mobile?
• Can I Bring My Device to US Mobile?
• If My Device Isn’t Supported, What Should I Do?
• How Do I Bring My Device Over to US Mobile?

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• What Plans Does US Mobile Offer?
• How Am I Billed for Talk Time and Text Messages?
• Does US Mobile Have Monthly Plans?
• Does it Cost Me to Call US Mobile Customer Support?
• Do incoming calls count towards my minutes?

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• I Just Started Using US Mobile and My Data Isn’t Working
• Problems Sending MMS
• Why Isn’t My Device Working?
• I’m Having Coverage Issues, What Should I Do?

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• International Roaming Coverage
• Where is US Mobile Coverage Available?
• 3G, 4G, and LTE coverage
• Does My Coverage Depend On My Device?
• Does Your Coverage Map Show LTE coverage?

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• Can I Refill my Plan if I am Running Low on Talk, Text or Data?
• Can I Share My Plan Across Multiple Devices?
• Where Can I View My Usage?
• Warranty and Refund Policies
• Navigating My Online Account

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• Porting Your Number Out of US Mobile
• Will I Lose My Number if I Stop Service?
• What if I Want to Leave US Mobile? How Do I Do it?
• Will I Get Refunded for My Unused Minutes?

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• SIM Card for Internet of Things (IoT) Devices
• Does US Mobile Support IoT?

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