How Does Auto Pay Work?

Customers can choose to put their account on Auto Pay to avoid missing payments and avoid gaps in service of talk, text and data. It allows you to set up automatic payments for your bill using your credit or debit card. Once you sign up, we will automatically charge your debit or credit card 2 days before your current plan expires. You will still receive an invoice via email detailing all charges.

In order to activate Auto Pay, you need to:

  1. Sign in to your account in order to see your personal dashboard
  2. Tap “Turn On Auto Pay”, which is located on top of the page, below the bar where it says when your service ends.
  3. Activate Auto PayChoose your payment plan. We have already pre-populated the matrix with the plan you are currently using but feel free to change it before activating Auto Pay. Even with it activated you can upgrade and downgrade as you please.
  4. Tap “Activate Auto Pay” at the bottom of the page and it’s activated.

You now have one thing less to remember every month!

Change Auto Pay:

Cancelling Auto Pay is as simple as signing up, just choose “Turn Off Auto Pay” in your account. In case you need to change the credit or debit card on file, head to “Configure Auto Pay” on your dashboard to edit the default card in your Billing section.

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6 Comments

  1. Boris Burtin Boris Burtin

    The auto pay switch is only on the dashboard page. The docs could state this a little more clearly.

    1. lotta lotta

      Thank you, Boris for providing us with that input! We’ve updated the post and we hope that it’s clearer now.

  2. George George

    I checked your web page regarding Auto-Pay, but found nothing regarding whether I could set the date when the auto payment is made or if USMobile sets the date and I have no choice when payment is made.

    1. George,

      Auto pay charges you two days before when your billing cycle is actually expiring, to ensure a seamless transition towards a new billing cycle. For instance, if your billing cycle is expiring on May 21, your auto pay will charge you somewhere around May 19.

  3. Travis Travis

    I don’t see an auto pay switch on my dashboard for the wifi plan. I hope that is a feature that will be implemented soon. Another desired feature is not having to re-link my device every month. A seamless process makes customers happy.

    1. Hi Travis,

      Currently the WiFi plan has to be renewed manually. Thanks for your suggestions and yes, these are being worked on 🙂

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