Porting your number to US Mobile’s prepaid phone plans is made simple during our SIM activation process. You can port your number if your current service carrier allows it, there is no outstanding payment against your number, and the number is not under any contract. The phone number must also be active in order to be ported over.
Once you’ve ordered and received your US Mobile prepaid SIM card.
- Sign in to your account. Select “Activate SIM” under the My Account user icon
- Choose the “Keep My Number” option
- Input your Account Number* (this is your account number with your current carrier)
- Enter your phone number
- Input your Password or PIN* (this is the PIN that you use with your current carrier)
- On the US Mobile site fill, in your SIM Card Number and service area zip code.
- Create your base plan by choosing the talk, text, and data options that suit you.
*If you are unsure about your Account Number or PIN, please contact your carrier, tell them that you need the Account Number and PIN specifically to port your number. For details on what to ask your provider click here.
Please note that porting to US Mobile takes between 24 and 48 hours to complete, at which time you should see all features and services activated on your US Mobile device.
If you are still unsuccessful after several attempts, please contact us at 1-878-205-0088, [email protected] or via the chat box. Our customer support team answers calls within 20 seconds, emails within 10 minutes, and chat conversations from our website within 5 seconds.
Will I be able to port a number currently with Vonage?
If your number is active and eligible for porting – and if Vonage allows – it can be ported over. For further details, drop us a line at [email protected].
I transferred my number to new carrier. .but I would like to keep service with old provider. How do I get new number for old provider?
Smith, the GSM LTE SIM card once used cannot be reused so, in order to get a new number with GSM LTE, you will have to get a new SIM.
Can I still port my number if I already activated the SIM and have a new number
GSM LTE SIM cards can be used for activation only once, however, Super LTE SIM cards can be cleaned for a new activation at will. For further details, drop us a line at [email protected].
up to 12 hours for tech support to contact me with a porting error? After I was told porting was complete and phone should activate within next 10-15min?? I feel this is entirely to long to wait considering I am being left with NO cell phone service. I so far am not very pleased as a new customer.
Sorry for the hassle, We’re working towards resolving your issue as soon as possible to get your service up and running, we understand it can be very frustrating in todays date to not have cellular services. As soon as it is resolved, we’ll get in touch via [email protected] . In the meantime, your patience is sincerely appreciated.
Am I correct in understanding that if I sign up for Super LTE coverage, test it out and am happy with it, I can then port my current number to that sim card?
Hey Thanks for dropping us a line Chad,
That is correct, for our Super LTE Sim card, you can reuse the SIM card to port over if you want 🙂 just drop us a line when you want to port over. Have a good one!
Hi, I have an India Vodafone number. I would like to use the same number in the US. I currently live in New Jersey. Can I port it to any service provider here?
Thank you for getting in touch, I’m afraid that International Number porting is currently not supported. If you have any further questions, please do let us know at [email protected]
Hey ya’ll! I already have an active account with US Mobile.
I would simply like to receive a new SIM card with the same number, as my previous phone is likely destroyed (I lost it in a snow storm this week). I’ve already paid for this month, so it’d be cool to not have to pay again (I’m currently enrolled in autopay..!).
Is this possible? Just thought I’d ask before purchasing a new SIM. Thanks for the help!
Yes it’s possible to move your number to a new SIM, while preserving your plans. I’ve sent an email to you with further instructions. Hope it helps!
I have an active account with US Mobile with Super LTE SIM and iPhone SE. Loving your service but my new unlocked Galaxy S9 will not play well with Super LTE.
So, I’ve got the new Galaxy S9 and have received a new US Mobile GSM SIM for it. I’ll need to keep my existing phone number and preserve my existing plan. Could you email instructions to me on how to accomplish this please? Thank you for your help!
We’ve sent you an email with the instructions. Thank you!
Hello, I ordered a sim kit for the service. I am expecting it shortly, my question is…I’m leaving Verizon for several factors but I want to keep my number but they will show a past due balance that is in dispute. Can I port my number with a balance with Verizon? It’s such a hassle to change phone numbers. Thanks, Tina
Hi Tina! Whether you can bring that number over ultimately depends on Verizon, but based on what you’ve mentioned here odds are they won’t release it until the dispute is resolved or balance is cleared. You could activate your US Mobile SIM with a new number and use it till the matter with Verizon is resolved, at which point we’d clear the SIM to let you port the Verizon number over. For further assistance please use online chat or email [email protected].
Can a Windstream landline phone number be ported to a new US Mobile cell.
You can port/transfer a number over to US Mobile provided it fulfills the following requirements.
1. The number is a US based number.
2. The number is currently in service.
3. The number has an Account number and PIN which you can retrieve from the carrier/service provider.
Thank you and have a good one.
How do I port a business phone number from Centurylink? Are there special instructions?
You’ll just need to start up by submitting a port request on our website; usmobile.com/activate, to get your phone number ported over to US Mobile. Once the carrier validates the submitted information, the transferring process will start and we’ll let you once it’s done. You can also contact us via live chat on our website or dial 878-205-0088 to contact us over the phone or just write us an email at [email protected]
Can I port my us phone number to a US Mobile account from overseas?
Yes. All we need is your account number and PIN from the carrier that has your current number.
Does it really take 24 to 48 hours to port a number over from another carrier!!?? I would have thought it would be much quicker in these times with IMEI readily available and Account Number and Pin from previous carrier – with their service already terminated….
Our systems are automated. Some other carriers may have manual processes where they verify the info we sent them before they release a number.