Porting Your Number to US Mobile

Porting your number to US Mobile’s prepaid phone plans is made simple during our SIM activation process. You can port your number if your current service carrier allows it, there is no outstanding payment against your number, and the number is not under any contract. The phone number must also be active in order to be ported over.

Once you’ve ordered and received your US Mobile prepaid SIM card.

  1. Sign in to your account. Select “Activate SIM” under the My Account user icon
  2. Choose the “Keep My Number” option
  3. Input your Account Number*  (this is your account number with your current carrier)
  4. Enter your phone number
  5. Input your Password or PIN* (this is the PIN that you use with your current carrier)
  6. On the US Mobile site fill, in your SIM Card Number and service area zip code.
  7. Create your base plan by choosing the talk, text, and data options that suit you.
Once you have accepted the Terms and Conditions and clicked the “Continue” button at the bottom of the page, you will be directed to a loading page which will indicate the status of your port-in request.
Lastly, we’ll tell you if the porting was a success. If there is an error in processing your request, your page will indicate that the port-in process was unsuccessful. In which case we recommend trying again, just in case there were any back-end errors.

*If you are unsure about your Account Number or PIN, please contact your carrier, tell them that you need the Account Number and PIN specifically to port your number. For details on what to ask your provider click here.

Please note that porting to US Mobile takes between 24 and 48 hours to complete, at which time you should see all features and services activated on your US Mobile device.

If you are still unsuccessful after several attempts, please contact us at 1-888-878-1488help@usmobile.com or via the chat box. Our customer support team answers calls within 20 seconds, emails within 10 minutes, and chat conversations from our website within 5 seconds.

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16 Comments

  1. Jordan Jordan

    Will I be able to port a number currently with Vonage?

    1. Hey Jordan,

      If your number is active and eligible for porting – and if Vonage allows – it can be ported over. For further details, drop us a line at help@usmobile.com.

      Thanks!

  2. I transferred my number to new carrier. .but I would like to keep service with old provider. How do I get new number for old provider?

    1. Smith, the GSM LTE SIM card once used cannot be reused so, in order to get a new number with GSM LTE, you will have to get a new SIM.

      Thank you.

  3. Sal Sal

    Can I still port my number if I already activated the SIM and have a new number

    1. Hi Sal,

      GSM LTE SIM cards can be used for activation only once, however, Super LTE SIM cards can be cleaned for a new activation at will. For further details, drop us a line at help@usmobile.com.

      Thank you!

  4. Brenda Brenda

    up to 12 hours for tech support to contact me with a porting error? After I was told porting was complete and phone should activate within next 10-15min?? I feel this is entirely to long to wait considering I am being left with NO cell phone service. I so far am not very pleased as a new customer.

    1. Hey Brenda,

      Sorry for the hassle, We’re working towards resolving your issue as soon as possible to get your service up and running, we understand it can be very frustrating in todays date to not have cellular services. As soon as it is resolved, we’ll get in touch via help@usmobile.com . In the meantime, your patience is sincerely appreciated.

  5. Chad Chad

    Am I correct in understanding that if I sign up for Super LTE coverage, test it out and am happy with it, I can then port my current number to that sim card?

    1. Hey Thanks for dropping us a line Chad,

      That is correct, for our Super LTE Sim card, you can reuse the SIM card to port over if you want 🙂 just drop us a line when you want to port over. Have a good one!

  6. Namitha J.N. Namitha J.N.

    Hi, I have an India Vodafone number. I would like to use the same number in the US. I currently live in New Jersey. Can I port it to any service provider here?

    1. Hey Namitha,

      Thank you for getting in touch, I’m afraid that International Number porting is currently not supported. If you have any further questions, please do let us know at help@usmobile.com

  7. Dailen Dailen

    Hey ya’ll! I already have an active account with US Mobile.

    I would simply like to receive a new SIM card with the same number, as my previous phone is likely destroyed (I lost it in a snow storm this week). I’ve already paid for this month, so it’d be cool to not have to pay again (I’m currently enrolled in autopay..!).

    Is this possible? Just thought I’d ask before purchasing a new SIM. Thanks for the help!

    1. Hi Dailen,

      Yes it’s possible to move your number to a new SIM, while preserving your plans. I’ve sent an email to you with further instructions. Hope it helps!

  8. John John

    I have an active account with US Mobile with Super LTE SIM and iPhone SE. Loving your service but my new unlocked Galaxy S9 will not play well with Super LTE.

    So, I’ve got the new Galaxy S9 and have received a new US Mobile GSM SIM for it. I’ll need to keep my existing phone number and preserve my existing plan. Could you email instructions to me on how to accomplish this please? Thank you for your help!

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