Will I Lose My Number if I Stop Service?

You may lose your phone number after 30 days without US Mobile service. However, you can “snooze” your account using Auto Pay by not choosing any talk, text, or data. This means you can keep your number for just a $2/month service fee. Which is a great option if you are traveling out of the country for a couple of months, but don’t want to lose your number!

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10 Comments

    1. Its available on your online dashboard. You should see the Auto Pay button. When selecting plans using Auto Pay, make sure you unselect all plans and the snooze mode will be activated for service charges only.

  1. LS LS

    If I “snooze” my account, will the SIM card remain active, or will I need a new SIM card when I return?

    1. LS,

      The purpose of snooze option is to keep the SIM card active by only paying the bare minimum fee. So yes, your number will remain active.

  2. BONNIE CHAN BONNIE CHAN

    Hi, I have a US mobile SIM that I bought last year for when my parents are visiting from overseas. It has not been used for 12 months. Would the account still be usable if I put money in it? Or would I need a new SIM now?

    1. Hey Bonnie,

      Thank you for getting in touch, can you please drop us a line with the phone number at help@usmobile.com or you can come on chat with us at http://www.usmobile.com and we’ll be able to assist you better. Also, from what I can tell there is a number on your account but it is active with our services.

  3. KR KR

    Is there a limit to how long I can snooze for if I leave it on Auto Pay and my $2/month service fee gets paid every month?

    1. Hi there,

      Nope, at this time there isn’t a limit on how long you can keep your number active with our snooze option. 🙂

  4. John John

    How do I restore service from “snooze” state? Do I simply add voice/text/data?

    1. Hey John,

      Thanks for getting in touch, we’re here to help, if you’re on our GSM LTE network, you can just go ahead and start adding top-ups if you want. Alternatively, you can modify your autopay for the plans that you would like to start using and allow them to kick in when your current month of service ends. If you need further assistance, you can always drop us a line at help@usmobile.com and we’ll be happy to assist.

      Thanks!

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