US Mobile, Inc. Accessibility Policy
US Mobile is dedicated to providing individuals with disabilities with access to all of the goods, services, facilities, privileges, advantages, and accommodations offered via its website and mobile applications. If you are having trouble accessing US Mobile's website or mobile apps, please call Customer Support at 1-878-205-0088 or email [email protected] for assistance.
Hearing Aid Compatibility
US Mobile provides customers with a range of hearing aid-compatible (HAC) mobile wireless handsets. When people with hearing aids use a telephone or a wireless handset that is not hearing aid compatible, they often experience unwanted noise. Wireline telephones and wireless handsets that are certified as hearing aid compatible under FCC requirements should minimize interference and be compatible with the magnetic coils (telecoils or T-coils) in many hearing aids. These devices also provide volume control within prescribed amplification limits.
Hearing Aid Compatibility Ratings
The FCC uses a technical standard to determine whether a handset is hearing aid compatible. The newest technical standard is the 2019 ANSI Standard, and handsets that meet it will be labeled as "Hearing Aid Compatible."
While the 2019 ANSI Standard no longer uses M and T ratings, older devices may still reference these ratings. The FCC previously used an M and T rating system to measure compatibility:
M Ratings (Acoustic Hearing): Reduce interference with hearing aids operating in microphone mode. Ratings range from M1 to M4, with M4 being the best.
T Ratings (Inductive Coupling): Measure performance with hearing aids that contain a telecoil. Ratings range from T1 to T4, with T4 being the best.
Under the older standard, the FCC considers a handset hearing aid compatible if it has at least an M3 rating (for acoustic coupling) and at least a T3 rating (for inductive coupling).
Acoustic Hearing/M Ratings:
M Ratings (Acoustic Hearing): Reduce interference with hearing aids operating in microphone mode. Ratings range from M1 to M4, with M4 being the best.
T Ratings (Inductive Coupling): Measure performance with hearing aids that contain a telecoil. Ratings range from T1 to T4, with T4 being the best.
Notes on Hearing Aid Compatibility Phones:
Handsets are tested and rated for use with hearing aids for some of the wireless technologies they use. However, some newer wireless technologies, such as 5G and VoIP services, may not yet have established compatibility testing standards. Performance can vary, so we recommend testing your handset in various environments to ensure optimal audio quality. It is important to thoroughly test your handset's features in different locations while using your hearing aid or cochlear implant to ensure that there is no interfering noise. If you notice any issues or need assistance, please don't hesitate to reach out to our team at [email protected].
Compatible Phones
Here is a current list of hearing-aid compatible phones along with their HAC ratings and model.
| Brand | Device Name | Model | HAC Ratings | RTT Compatibility | FCC ID |
|---|---|---|---|---|---|
| Motorola | Moto G Play 2024 | XT2413-2 | Rated M3, T4 under the ANSI C63.19-2011 | ✓ | IHDT56AN4 |
| Google Pixel 10 | GLBW0 | Rated M3, T3 under the ANSI C63.19‑2019 | ✓ | A4RGLBW0 | |
| Google Pixel 10 Pro XL | GUL82 | Rated M3, T3 under the ANSI C63.19‑2019 | ✓ | A4RGUL82 | |
| Motorola | Moto G Stylus 2025 | XT2517-1 | Compatible to ANSI 2019 Standards | ✓ | IHDT56AT8 |
| Samsung | Samsung Galaxy A17 5G | SM-A176U1 | Rated M3, T3 under the ANSI C63.19‑2019 | ✓ | A3LSMA176U |
| Motorola | Moto G Play 2026 | XT2615-1 | Rated M3, T3 under the ANSI C63.19‑2019 | ✓ | IHDT56AT9 |
| Motorola | Moto G 2026 | XT2613-1 | Rated M3, T3 under the ANSI C63.19‑2019 | ✓ | IHDT56AT9 |
| Motorola | Motorola Edge 2025 | XT2519-1 | Rated M3, T3 under the ANSI C63.19‑2019 | ✓ | IHDT56AU6 |
| Samsung | Samsung Galaxy S26 | SM-S942U1 | Rated M3, T3 under the ANSI C63.19‑2019 | ✓ | A3LSMS942U |
| Samsung | Samsung Galaxy S26 Ultra | SM-S948U1 | Rated M3, T3 under the ANSI C63.19‑2019 | ✓ | A3LSMS948U |
| TCL | TCL Flip 2 | 4058G | Rated M4, T4 under the ANSI C63.19‑2019 | ✓ | 2ACCJN059 |
| Apple | iPhone Air | A3260 | Rated M3, T4 under the ANSI C63.19‑2019 | ✓ | BCG-E8948A |
| Motorola | Moto G Stylus 2026 | XT2619-1 | Rated M3, T3 under the ANSI C63.19‑2019 | ✓ | IHDT56AT8 |
| Samsung | Samsung Galaxy A37 5G | SM-A376U1 | Rated M3, T3 under the ANSI C63.19‑2019 | ✓ | A3LSMA376U |
| Motorola | Moto G Power 2026 | XT2617-1 | Rated M3, T3 under the ANSI C63.19‑2019 | ✓ | IHDT56AU5 |
| Keyphone | Keyphone The Hybrid | KP1 | Rated M3, T3 under the ANSI C63.19‑2019 | X | 2AVAF-E966 |
| Nothing | Nothing - Phone (3) | A024 | Rated M3, T3 under the ANSI C63.19‑2019 | ✓ | 2AZEQ-A024 |
| Nothing | Nothing - Phone (4a) Pro | A069P | Rated M3, T3 under the ANSI C63.19‑2019 | ✓ | 2AZEQ-A069P |
| Samsung | Samsung Galaxy A57 5G | SM-A576U1 | Rated M3, T3 under the ANSI C63.19‑2019 | ✓ | A3LSMA576U |
For more information about phone accessibility features, as well as information about current and older phones, visit the Global Accessibility Reporting Initiative's website at www.gari.info.
For more information about hearing aid-compatible phones, please contact Customer Service.
Important note about HAC phones
Hearing aid compatible (HAC) phones are rated for use with hearing aids based on testing with certain wireless technologies. Note that newer wireless technologies may not have been tested for hearing aid compatibility yet. To determine if your phone causes interference, you should thoroughly test its features in various locations while using your hearing aid or cochlear implant. For detailed information on hearing aid compatibility, contact your phone's manufacturer.
Handsets with Wi-Fi or Voice over LTE (VoLTE) calling capabilities may not have been tested for hearing aid compatibility in these calling modes.
For additional information on accessibility solutions in the Android marketplace for persons with disabilities, please visit www.google.com/accessibility/products.
For questions regarding accessibility on your iPhone, please visit www.apple.com/accessibility.
Real Time Text Service
Real-time text (RTT) functions like a voice call for text messaging. It enables consumers to send and receive text instantly, as it's typed, making the exchange more like a typical voice conversation. A key feature of RTT is the simultaneous transmission of voice and text. Unlike standard texting, an RTT call requires the recipient to answer and both parties to hang up when the conversation is finished.
US Mobile supports Real-Time Text (RTT) for customers using Voice over LTE (VoLTE) or Wi-Fi Calling on RTT-enabled devices. These customers can send and receive RTT calls with other US Mobile customers and subscribers of other carriers that also support RTT.
Telecommunications Relay Service
Telecommunications Relay Service (TRS or "relay service") is a communication service that permits individuals with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities through a TRS relay center.
Different forms of relay service include Text-to-Voice TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish Text-to-Voice TTY, Captioned Telephone, IP Captioned Telephone, IP Relay, and Video Relay Service (VRS). More information about the available types of relay service can be found on the FCC's TRS website.
TRS is available in all 50 states and all U.S. territories for local and long-distance calls. TRS providers are compensated for the costs of providing TRS from either a state or a federal fund, and there is no charge to the TRS user other than standard calling rates.
Relay service can be reached by dialing 711 or by contacting your state relay provider, as listed in the FCC's TRS Directory. In the event of an emergency, TTY users should call 911 directly.
TTY on US Mobile
The FCC requires digital wireless carriers to have the capability to transmit a call from a wireless phone that is connected to a TTY. While the FCC mandate pertains specifically to calls made to 911, the ability to make a call to 911 means that users can also complete a call to anyone, anywhere, provided the party on the receiving end of the call also has a TTY.
Please note that TTY functionality is not currently supported for voice calls made over Wi-Fi or Voice over LTE (VoLTE). Consequently, TTY calls, including those to 911, cannot be placed when utilizing IP-based calling services like Wi-Fi Calling and Voice over LTE.
Customers with communication disabilities who need to contact 911 while using IP-based calling must use alternative methods to reach emergency services. These alternatives include IP Relay, Video Relay, or IP Captioned Telephone Service. Additionally, customers may be able to send a direct text message to 911 (text-to-911) where this service is available.