What is AutoPay and how can I enable it?
AutoPay is a service that automatically uses a credit card or debit card that you've saved to automatically renew your phone plan before it expires.
You can choose to put your line on AutoPay to avoid missing payments and resultant gaps in the service of talk, text, and data.
Exclusive discounts like our family plan, any recurring promo code added at the time of activation, or any service credit added to your line requires the AutoPay to be ON.
AutoPay charges your credit or debit card 2 days before your billing cycle ends, and the plan will go live at the end of the current billing cycle. For example, if your plan expires on the 30th, AutoPay will charge your saved payment method on the 28th.
You will still get an invoice via email detailing all charges.
How do you turn AutoPay On/Off?
Turn AutoPay ON
Log in to your US Mobile account.
From the Dashboard menu, select My Lines.
Choose the line you’d like to activate Autopay for.
Scroll down to the 'Billing' section and select Enable AutoPay.
Turn the switch from an x to a ✓ and ensure the display says AutoPay is ON.
Choose Save and you’re good to go!
Turn AutoPay OFF
Log in to your US Mobile account.
From the Dashboard menu, select My Lines.
Choose the line you want to disable Autopay for.
Scroll down to the 'Billing' section and select Manage AutoPay.
Turn the switch from an ✓ to a x
Select Turn OFF AutoPay.
Apply AutoPay at checkout
From Checkout, find the AutoPay option section.
Turn the switch from an x to a ✓ and ensure the display says AutoPay ON.
Choose Activate and enjoy your new plan!
Renew plan for the next month:
You can modify your AutoPay at any time by clicking on Change Plan
You can disable AutoPay by simply clicking on Manage AutoPay on the line page.
You can find more information about changing your upcoming plan here.
If an AutoPay payment is declined, we will notify you via email, and the AutoPay will be turned off. This will give you ample time in the next 2 days to log into your account, update the payment method if needed, and renew the service.
If you have any questions, reach out to our customer support, and we'll be happy to help!