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Making payments

You can add, remove, or update payment methods from your dashboard or mobile app at any time.

Adding a payment method​

You can add a credit or debit card from the website dashboard or the mobile app.

Adding a new card from the website dashboard​

  1. Go to the US Mobile website and select Dashboard at the top right corner, or sign in directly.
  2. Select Settings in the left sidebar.
  3. Select the Billing tab. You can find the cards you've added under the Payment section.
  4. Select the Trash can icon next to an existing card to remove it, or select + Add New to add a new one.
  5. Enter your card details, and select Add.

Adding a new card from the mobile app​

  1. Open the US Mobile app. Download it for iOS here and for Android here.
  2. Sign in and select the Account tab.
  3. Select Wallet and then Add a new card.
  4. Enter your card details or select Scan card to automatically enter the details.
    The Scan card option is only available on the iOS app at this time.
  5. Select Set up to add the new card to your account.
note

If you want to remove a card, select the Trash can icon next to it.

Selecting the payment method for your line​

You can head to each individual line and scroll down to the Billing section. Under Payment Method, select your existing card, and you'll get a pop-up window where you can select between all cards added to your account.

For further assistance, contact us.

What is AutoPay?​

AutoPay charges your payment method 2 days before your billing cycle ends, and your plan renews at the end of the current cycle. For example, if your plan expires on the 30th, AutoPay will charge your saved payment method on the 28th.

You'll still receive an invoice via email detailing all charges.

note

Exclusive discounts like our family plan, any recurring promo code added at activation, or any service credit added to your line requires AutoPay to be turned on.

Turning on AutoPay​

Turn on AutoPay for an existing line​

  1. Sign in to your US Mobile account.
  2. From the Dashboard menu, select My Lines.
  3. Choose the line you'd like to turn on AutoPay for.
  4. Scroll down to the Billing section and select Enable AutoPay.
  5. Turn the switch from an x to a ✓ and confirm the display says AutoPay is ON.
  6. Choose Save.

Turn on AutoPay at checkout​

When activating a new line, you can turn on AutoPay during the checkout process:

  1. From Checkout, find the AutoPay option section.
  2. Turn the switch from an x to a ✓ and confirm the display says AutoPay ON.
  3. Choose Activate to complete setup.

Turning off AutoPay​

  1. Sign in to your US Mobile account.
  2. From the Dashboard menu, select My Lines.
  3. Choose the line you want to turn off AutoPay for.
  4. Scroll down to the Billing section and select Manage AutoPay.
  5. Turn the switch from a ✓ to an x.
  6. Select Turn OFF AutoPay.

Managing your AutoPay settings​

You can modify your AutoPay settings at any time:

  • Change your upcoming plan by selecting Change Plan.
  • Turn off AutoPay by selecting Manage AutoPay on the line page.

What happens if AutoPay fails?​

If an AutoPay payment is declined by your bank or fails for another reason, AutoPay will be turned off and you'll receive an email notification. This gives you ample time in the next 2 days to update your payment method and renew your service manually.

Fixing a failed AutoPay​

  1. Sign in to your account.
  2. Select the line that had AutoPay fail.
  3. Select the blue PAY MY BILL button.
  4. Choose your plan from the available options (Unlimited or by-the-gig plans).
  5. Select your payment method and choose Pay my bill at the bottom of the page. This starts your plan immediately.

You can also save a plan for your next billing cycle by keeping the AutoPay toggle on and selecting Save this plan. Your new plan will take effect at the start of the new billing cycle.

After your new billing cycle starts, you can turn AutoPay back on by following the steps above.

note

If you need to update your payment method, you can do so before making a manual payment.

If you have any questions or run into further issues, contact us.

Canceling payments​

You can cancel a scheduled plan payment and receive an automatic refund if your new billing cycle hasn't started yet.

If you've paid for another month of service and realize that you've chosen the wrong plan, here's how you can cancel the payment and reorder:

Canceling payment in the app​

  1. Go to your Lines dashboard.
  2. Select the line you'd like to cancel payment for.
  3. Go to the Billing section and select View Invoice.
  4. Select Cancel Plan to cancel the current order. A refund will be processed automatically and will show up on your credit/debit card within 2-3 business days.
note

This only works if your new plan is still 'scheduled' i.e. the current billing cycle hasn't ended, so the plans you bought are still queued.

Shareable Data Plan payments cannot be canceled in advance. Contact customer support via chat, email, or call for assistance.

You can't cancel top-up orders yourself.

Financing a device​

You can finance a device from the US Mobile shop, including zero-interest options. During checkout, you'll be redirected to Affirm's site to create an account or sign in to your existing one. From there, select your payment plan to complete the purchase.

  1. Visit our Shop to browse available phones and devices.
  2. Select the device you'd like to purchase.
  3. Choose Add to Bag.
  4. Fill out your shipping information.
  5. Select Buy with affirm under Payment Information**.**
  6. A new page will open on Affirm's website. Sign in or create an Affirm account.
  7. Fill out your personal information to check for eligibility.
  8. Upon approval, select your custom payment plan.
  9. Review your payment plan, agree to the terms, and select Confirm.
  10. Return to the US Mobile site to continue shopping or manage your account.

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