Port-in of landline or VoIP phone number takes 7-10 business days.
Port-in of most wireless numbers can take around 24 - 48 hours, depending on how quickly the previous carrier releases the line.
If you're porting your number into US Mobile, you will be required to enter the account number and PIN with your previous carrier during the activation process.
In case the information is wrong, our porting department will notify you via email. Till the information is correct and accurate, your old carrier will not release the number to US Mobile.
We recommend reaching out to your previous carrier for help locating your account number and PIN before initiating the port-in request with us.
You have the option to make updates to any information in your port request through your account dashboard.
First, you'll need to log into your US Mobile account.
Click on Individual lines in the left sidebar, and scroll down till you find the number that's you're porting over. Click on it.
Click on the update button at the top of the page to get the latest update on the status of your port request.
Scroll down, and you'll be able to change details such as the First name, Last name, ZIP code, Carrier Account number, and Carrier Transfer PIN.
Click on submit once you've made the changes, then confirm the changes by clicking yes.
If you face any difficulties while making these changes, please don't hesitate to get in touch with our support team through chat, phone call, or email.