Billing
Understand US Mobile billing
How does the Student Discount work?
US Mobile was originally started by a student and for students. We know how important it is to keep in touch with your loved ones and your new friends...
Can I return a phone I bought from US Mobile?
US Mobile understands that purchasing the right phone can be the most important as well as a daunting task for some people. There could be various rea...
What payment methods does US Mobile accept?
Visa MasterCard American Express Discover JCP Diner’s Club Prepaid cards PayPal payments are not supported at this time.
Refund Policy
Customers who purchased plans with no usage in the current cycle may request a refund within 30 days of the plan start date. Customers with non-unl...
100 MB to GB – What Can I Do with 100 MB of Data?
MB stands for MegaByte, and 100 MB is equivalent to 0.1 GB of data. The second smallest data plan at US Mobile is 100 MB, and you have to be a light u...
Easily set up Autopay for your phone bill
Set up Autopay Apply Autopay at checkout Turn Autopay off Snooze your cell plan One of the best parts about being a US Mobile customer is our phone pl...
Where can I update my payment information?
Go to the US Mobile website and click on Dashboard at the top right corner OR Sign in to your account by entering your login credentials Click...
How am I billed for calls and texts?
Calls: Both Outgoing and incoming calls are billed by the minute on US Mobile. For example, if you speak on the phone for 20 seconds or 50 seconds,...
What taxes and fees do I have to pay with US Mobile?
Starting from August 2023, all of our NEW monthly plans do not have taxes and service fees exclusive of the price of the plan displayed on the websi...
Will I lose my number if I don't pay the bill?
On our networks ( Warp 5G or GSM 5G network) , a number will be disconnected at the conclusion of 30 days post-service expiry/cancellation. After th...
Do unused minutes rollover?
Base plans do not roll over but Top Ups do! The base plan (the plan you start your month with) is valid for 30 days and unused balances from it ...
How can I disable my service?
Leaving US Mobile is as easy as joining it since we don't bind you by any contracts or conditions. All you need is to stop renewing your line, disabl...
What is a base plan?
Your base plan is the combination of talk, text, and/or data that you select when you pay for your month’s service. Your base plan is valid through ...
Where can I find an invoice for my order?
Your entire order history is visible on your account under the Billing and Settings menu. You can also download or print invoices from there, as sho...
Where can I view my order history?
Your order history is visible on your account under the Billing and Settings menu. To access it, here is what you can do: Sign in to your account. ...
What do I do if my AutoPay fails?
If your AutoPay fails due to the payment being declined by your bank or for some other reason, it will be turned off and you'll receive an email notif...
Buy now and pay later: check out with Affirm
It’s super easy to finance a device from our shop. While checking out, you’ll be redirected to Affirm’s site to create an account or sign into your ex...
Does it cost me to call customer support?
Dialing 611 from your US Mobile cell is free of charge so you can reach us even if you're out of minutes. However, calling 1-878-205-0088 direct...
How do you enable Consolidated Billing?
Getting your bill consolidated is simple. Here’s how it works: Sign in to your US Mobile account. Turn AutoPay on for the lines you’d like to consol...
What is the Recovery Fee?
In addition to the service charges invoiced by US Mobile, the Company also imposes a separate Recovery Fee (“RF”) on certain plans. The RF is based...