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Gifting a line

Before you can gift a new line, you'll need to purchase the plan first. If you've already done so, follow these steps:

  1. Sign in to your account dashboard and select My Lines in the left sidebar.
  2. You'll find your purchased plan with a share button next to the option for activating. Select it.
  3. Enter the email address of the person you want to gift the line to.
  4. Agree to the terms and select Send.
    • If your friend already has a US Mobile account, the line will show up instantly on their dashboard.
    • If your friend doesn't have a US Mobile account, we'll send them an email to sign up and accept the line.
note

A gifted line can only be used to activate a new number or port in an existing one from another carrier. It cannot be used to apply the plan on an existing US Mobile line.

Tips for successful sharing​

  1. Double-check email addresses before confirming the share.
  2. Let recipients know you're sending them a tile, so they watch for the email.
  3. Share quickly * tiles have activation deadlines that apply to shared tiles too.
  4. Consider timing * make sure the recipient can activate the line when they receive it.

Frequently asked questions​

Here are answers to common questions about gifting a line.

1. Can I cancel a share after I've sent it?​

If the recipient hasn't created their account, contact customer support to cancel the transfer. The tile will return to your account. If the tile disappears from your account, you won't be able to get it back.

2. What if the recipient doesn't claim the tile?​

If a new user doesn't create an account within 30 days, the tile automatically returns to your account and you can share it with someone else or activate it yourself.

3. Can I share multiple tiles with the same person?​

Yes, you can share multiple tiles with the same recipient, but each tile must be shared individually.

4. Will sharing count as a referral?​

  • New users: Yes, you'll receive referral credit when they create an account using your referral link.
  • Existing users: No referral credit is given for sharing with existing US Mobile customers.

5. What happens to billing?​

  • The recipient becomes responsible for the line once activated.
  • Payment methods are removed from shared tiles.
  • The recipient will need to add a payment method during activation.

6. Can the recipient modify the plan?​

Yes, recipients can request plan upgrades by contacting customer support and paying the difference. Downgrades may have restrictions.

Troubleshooting issues​

1. "Looks like you're trying to share the plan with your own account. please enter a different email to share with."​

Possible reasons:

  • The email you entered is associated with your own account.

Solution: Enter a different email address.

2. "We couldn't send your email. please try again or contact customer support for help."​

Possible reasons:

  • Email format is incorrect
  • Email address has special characters that aren't supported
  • Email service failed

Solution: Double-check the email address and try again with a standard email format. Or reach out to customer support.

3. "Something went wrong. Please try again or contact support if the issue continues."​

Possible reasons:

  • Network issue
  • Service failed

Solution: Try again later, or reach out to customer support.

4. The recipient says they didn't receive the email​

Solutions:

  1. Check spam/junk folders
  2. Verify that the email address was entered correctly
  3. Ask the recipient to add @usmobile.com to their safe sender list.
  4. Contact customer support to resend the invitation.

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