Refund Policy

US Mobile, Inc. ("US Mobile", "we", "our") does not issue refunds for Service used and canceled during the monthly billing cycle or during the term of a multi-month plan. Canceling your Service or porting out from US Mobile immediately forfeits any remaining days in a billing cycle or term.

The plan period for new lines begins from the day of activation. Unless a longer or shorter period is provided by the terms of any promotion, the plan will be available for activation in the user dashboard for up to 90 days after the date of purchase (the "Activation Period"). Except as stated below, US Mobile will not issue refunds for failure to activate plans within the Activation Period.

Customers with no usage during a monthly billing cycle can request a refund if: a) it has been less than 45 days since the plan was purchased; b) it has been less than 30 days since the plan start date; and c) the plan is not a Snooze plan.

If there has been usage within the current cycle, customers may request a partial refund as follows:

• For unlimited plans, customers can receive a refund of the amount paid for the current cycle minus $2 per GB for each GB of Premium data used according to US Mobile's internal metering.

• For all other plans, customers can receive prorated refunds based on the amount of data used in the current cycle.

Customers can request a refund if: a) it has been less than 45 days since the plan was purchased; b) for new lines, it has been less than 7 days since a new line was activated; for existing lines, it has been less than 7 days since the multi-month plan billing cycle started for the line; and c) for lines on an unlimited plan that includes roaming, there has been zero usage of any roaming data, talk, or text, and for all other plans, less than 1 GB of data has been consumed on the plan. If all of the above conditions are not met, the plan is non-refundable.

No refunds will be provided if you choose to change your plan during the term of any multi-month plan. By changing your Plan, you may also lose access to any promotional offers, discounts, or rewards.

Although no refunds will be given, you may use the remaining credit for any unused months of your multi-month plan towards a new plan. The maximum monthly service credit will be calculated as the total cost of the multi-month plan divided by the duration of the multi-month plan. In addition, the credit:

• will be the lesser of the total monthly cost of your new plan or the maximum monthly service credit as calculated above; and

• Credits will be applied for the number of months equal to the remaining unused months of the original multi-month plan, excluding the billing cycle during which the plan was canceled.

Cancellation or porting out from US Mobile immediately interrupts Service and you will forfeit any unused data, as well as any remaining days, cycles, and credits.

Purchases of international data only eSIMs (via the US Mobile App) may be refundable in the event of a service malfunction. If your service does not work or stops working due to product malfunction, network outage, or other technical faults in the product or service, we may issue a full or partial refund, pending an investigation by our customer support team.

A customer can request a refund for an international roaming add-on or top-up that is purchased if there has been zero usage of any roaming data, talk, or text. Any roaming usage will render the add-on or top-up non-refundable.

US Mobile will not issue refunds in the following instances:

• Ineligible device: Your device must be eSIM-compatible in order to use a Global by US Mobile plan. We are unable to provide refunds for plans purchased on ineligible devices.

• Incorrect setup: Please be careful to follow the setup instructions very carefully, as we cannot issue a refund if you are unable to access your plan due to user error.

• Customer-induced damage: If you accidentally delete your eSIM, we are unable to issue a new one or provide you with a refund.

• Wrong purchase: Be careful to purchase the exact Plan you intend on using, as we are unable to exchange plans or offer a refund if you purchase the wrong plan.

Refunds will be issued to the original payment method. In order to determine whether or not you are eligible for a full or partial refund, please contact customer support. For more information on US Mobile's policies, see www.usmobile.com/legal.