What to Do If You Lose Your Cricket Device: A User’s Guide
So, you’ve misplaced your Cricket phone or worse, it’s been stolen. Don’t stress; you have several options at your disposal, and we’re here to guide you through them! Whether you just need to temporarily suspend your Cricket service or take more serious action, we’ve got you covered.
Temporarily Suspend Your Cricket Service
First thing’s first, if you can’t find your phone, consider suspending your Cricket service temporarily. This prevents anyone from using your phone, while you search for it or consider getting a replacement. If you find your phone later, it’s a breeze to reactivate your service. However, keep in mind that if you cancel or suspend your line, you won’t receive a credit or refund for any unused monthly service, so think carefully!
How to Block Your Device
In case you suspect that your device has been stolen, it’s crucial to act quickly. You can add your lost or stolen phone to an industry-wide blocklist, which prevents anyone from using it. Not only will it block calls, texts, and data usage, but it also stops the device from being activated on another network for up to 18 months!
Here’s how it works: you can add your device to the blocklist for up to 30 days from the day it was last used, so don’t wait too long. The whole process can take up to two business days, so act fast!
If you need help with adding your phone to the blocklist, all you have to do is call or chat with Cricket Customer Support.
Managing Accounts with Multiple Lines
If you’re one of those savvy users with multiple lines on your Cricket account and you lose one device, you can easily suspend that specific line. Just remember, even if one line is suspended, you still need to pay the full amount due for all lines to keep your service uninterrupted. Once you find your device or get a new one, simply reach out to customer support to restore that line.
In addition to suspending a line, you can also tackle a few other tasks:
- Call or chat with Customer Support to suspend service or add your phone to the industry blocklist.
- If you have Auto Pay set up, you may want to cancel it temporarily.
- Think about changing your plan to accommodate your current situation.
- If you’re a Cricket Protect user, you can file a claim.
- Consider purchasing a new device either through the Cricket website or at your nearest Cricket store.
- And as mentioned earlier, if you find your phone, just call or chat with Customer Support to restore service.
Need Additional Help?
Can’t find what you need? Don’t worry! The Cricket support team is always ready to assist you through their Contact Us page. They can help with anything from suspending your service to offering advice on what your next steps should be. Also, check out related articles on Manag[ing Your Account and Fraud and Safety for more insights!
Why Choose US Mobile?
Now that you’re equipped with all the necessary steps for managing your Cricket service after losing a device, have you ever thought about making a switch for better coverage and performance? Consider US Mobile, where we harness the power of all major US networks to provide superior reliability. Plus, our flexible plans cater to every user’s needs, ensuring you only pay for what you actually use. Why not take a chance?
Stuck? We’ve got your back – whether you’re with us or still on Team ‘Not-Quite-Right.’ And hey, did we mention we’ll even give you a free month on our phone plan just for trying us out? Click here to chat with our team, because who doesn’t love free stuff (and better service)?