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Experience Seamless Connectivity with T-Mobile In-Flight Connection

Flying across the skies just got a lot more connected, thanks to T-Mobile! If you’re a T-Mobile customer, you’re in for a treat with T-Mobile’s In-Flight Connection benefit. Whether you’re on an Alaska Airlines, American Airlines (select flights), Delta Air Lines (select flights), or United Airlines flight, you can stay connected and entertained for free. This article walks you through everything you need to know to get started with T-Mobile In-Flight Connection.

Supported Devices and Airlines

T-Mobile supports most devices released after January 2015. If your device can connect to Wi-Fi and has Wi-Fi calling enabled, you’re all set to use T-Mobile In-Flight Connection. Ensure that:

  • Your T-Mobile plan is eligible for the In-Flight benefit (such as Go5G Next, Go5G Plus, Go5G, Magenta, Magenta MAX).
  • You have a compatible Wi-Fi Calling-enabled device.
  • You’ve registered your e911 address and made at least one Wi-Fi call with the device and SIM card.
  • Your device software is up to date.

When it comes to airlines, T-Mobile In-Flight is available on Alaska Airlines, select American Airlines flights, select Delta Air Lines flights, and United Airlines. Check back frequently as more flights will be added soon.

How to Use T-Mobile In-Flight Connection

Before boarding, ensure your device and T-Mobile plan meet the requirements mentioned above. Here’s how to get connected once you’re airborne:

1. **Enable Airplane Mode** on your device and then turn on Wi-Fi.
2. Make sure **Wi-Fi Calling** is enabled.
3. **Select the airline’s Wi-Fi network**:

4. Once connected, follow the on-screen instructions or visit the in-flight Wi-Fi portal (refer to the URLs above).
5. Enter your T-Mobile phone number and tap “Activate”.
6. Select “In-Flight Connection On Us!”. If prompted, enter the CAPTCHA and One-Time PIN.
7. **Enjoy unlimited texting and access to Wi-Fi** throughout your flight!

One-Time PIN Steps

When launching your session, a One-Time PIN (OTP) will be sent to your T-Mobile number. Here’s how it works:

1. You’ll get an onscreen message asking for a PIN.
2. Select “Continue” and check your texts for the OTP.
3. Enter the OTP to authenticate and start your session.

If you received the OTP but aren’t flying, someone might have attempted to use your benefit. Without access to the OTP, they can’t authenticate and redeem the benefit.

What’s Included with T-Mobile In-Flight Connection?

Depending on your T-Mobile plan, the In-Flight Connection benefits can include:

– For plans like Go5G, Magenta, and more: 4 Full Flight Wi-Fi sessions per year, Unlimited 1 Hour Wi-Fi sessions with streaming (where available), and Unlimited text & picture messaging.
– For plans like Go5G Next, Go5G Plus, Magenta MAX: Unlimited Full Flight Wi-Fi sessions with streaming and Unlimited Full Flight text & picture messaging.

Streaming Availability

Video streaming from services like Netflix, Hulu, or YouTube is available on satellite-enabled flights. However, on Air-to-Ground (ATG) flights, speeds will be slower, and streaming won’t be supported.

Messaging Details

You get unlimited text and picture messaging all flight long. Messages are billed just like they would be on the ground, with no international roaming charges. Services like WhatsApp, iMessage, and Google Hangout are also supported.

Visual Voicemail

All versions of Visual Voicemail (VVM) are supported in-flight, functioning just as they would on a home Wi-Fi or network connection. Perform any first-time setup on the ground to ensure proper functioning.

Free Wi-Fi for Delta SkyMiles Members

Delta SkyMiles members get complimentary Wi-Fi on most Delta flights. This benefit functions independently of T-Mobile plans and is sponsored by T-Mobile. Join Delta SkyMiles for free access to in-flight Wi-Fi and other benefits.

Get In-Flight Help

For any in-flight issues:
– **Intelsat**: Visit Intelsat online, or call 1-877-350-0038.
– **United**: Submit a feedback form in-flight.
– **Viasat**: Visit inflight.viasat.com for 24/7 assistance.
– **Delta SkyMiles Wi-Fi**: Visit the Delta Help Center.

Switch to US Mobile!

While enjoying these great benefits with T-Mobile, imagine even greater coverage and performance with US Mobile! With superior connectivity across all major US networks, US Mobile offers unmatched service. Switch to US Mobile today and experience premium network service for all your needs!