Maximize Your T-Mobile FamilyWhere Experience: A Complete Guide for Easy Phone Tracking

Welcome to the definitive guide for using T-Mobile FamilyWhere! With this service, T-Mobile’s primary account holders can easily locate any phone on their plan that’s connected to the T-Mobile network. Whether you’re using the FamilyWhere Android app or managing your devices through, this article will provide step-by-step instructions and invaluable tips to help you maximize the service.

About the FamilyWhere Service from T-Mobile

The T-Mobile FamilyWhere service is designed to help you locate any phone on your account, as long as it’s powered on and in service. New users receive a 30-day free trial, and afterward, the subscription costs $10 per month, billed directly to your T-Mobile account. Devices that are part of FamilyWhere will receive regular notification reminders indicating they are being tracked.

  • Geolocation data is used from the T-Mobile network, ensuring it works seamlessly even if device location settings change.
  • A text message plan isn’t necessary to use FamilyWhere; you can even disable text messaging and still use this service.
  • In specific scenarios, such as being inside a building or with a dead phone battery, the service may struggle to locate the phone accurately.

Getting Started with the FamilyWhere App

The FamilyWhere app is exclusively available for Android devices. For non-Android devices, you can manage FamilyWhere by logging into your T-Mobile account and navigating to My Account > Profile > Family Controls > FamilyWhere.

  • Family members can check-in via text message or you can view their location on a map in real-time.
  • You will receive notifications through email or text message based on automatic location alerts.
  • The app logs location history for seven days.
  • FamilyWhere requires GPS to be enabled on tablets but is not compatible with most smartwatches.

How to Sign Up for T-Mobile FamilyWhere


  • An active T-Mobile account and data plan are necessary.
  • Only the Primary Account Holder can activate FamilyWhere and review located devices.
  • Notifications for the child’s phone are mandatory and cannot be disabled, due to FCC regulations.

Steps to Sign Up Online

  1. Log in to your T-Mobile account.
  2. Navigate to My account.
  3. Select Profile > Family Controls > FamilyWhere.
  4. Click Get Started.
  5. Fill in the required information and accept the Terms of Service.
  6. Name and select the phones to locate and click Done.

Adding a Family Member to T-Mobile FamilyWhere

Via Android App

  1. Open the FamilyWhere app and access the menu.
  2. Select My Settings > My Family.
  3. Click Add Family Member.
  4. Allow access to contacts and select the phone number to link.
  5. Enter the name and select OK.


  1. Log in to your T-Mobile account and select your name.
  2. Navigate to Profile > Family Controls > FamilyWhere > Settings.
  3. Select Add Family Member.
  4. Choose the linked phone number, enter a name, and optionally add a photo.
  5. Click Add Family Member.

Locating and Checking In with T-Mobile FamilyWhere

Locate a Family Member

  1. Log in to your T-Mobile account.
  2. Navigate to My account.
  3. Select Profile > Family Controls > FamilyWhere.
  4. Choose the name or mobile number to locate.

Locate a Line After Initial Sign-In

The app will initially locate all listed devices upon sign-in. To locate a specific line afterward, select the device name at the top of the screen. Note: FamilyWhere only shows the nearest cell tower for iOS devices.

Access Check-In Details

Open the check-in message received and select the included URL.

Send a Check-In Message via Android App

  1. Launch the FamilyWhere app and select Check In.
  2. Enter recipient details and message content.
  3. Click Send.

Creating Landmarks with T-Mobile FamilyWhere

Via Android App

  1. Open the FamilyWhere app and navigate to the map.
  2. Select and hold the desired location for two seconds.
  3. Click Add a place, enter the landmark name, and select OK.


  1. Log in to your T-Mobile account.
  2. Navigate to Profile > Family Controls > FamilyWhere > Create a Landmark.
  3. Enter the address and name of the landmark.
  4. Select Save and create.

Improving Location Accuracy on Android 10 for T-Mobile FamilyWhere

Enhanced location accuracy for Android devices can be achieved by changing settings on the located device. This needs to be done on the device being located, not the tracking device.

Changing Device Settings

  • Samsung: Settings > search for Service > Service Provider Location > Allow All The Time
  • Google: Settings > Location > App Permissions > … > Show System > Carrier Location > Allow All The Time
  • OnePlus: Settings > search for Carrier > Carrier Location Access > Always Allow
  • Motorola: Settings > Location > Carrier Location Attribution > Turn On
  • LG: Settings > search for Carrier > Carrier Location Permission > Permission Setting > Allow All The Time

Devices requiring this change include Samsung Galaxy A71 5G, Google Pixel 4, OnePlus 7T, and more.

Canceling Your T-Mobile FamilyWhere Subscription

  1. Log in to your T-Mobile account.
  2. Navigate to My account.
  3. Select Profile.
  4. Choose Family Control > FamilyWhere > Settings.
  5. Under Settings, select Unsubscribe from FamilyWhere and confirm by selecting Unsubscribe.

Final Thoughts

T-Mobile FamilyWhere provides a robust solution for keeping track of your loved ones. Whether you’re signing up, adding family members, or enhancing location accuracy, these comprehensive steps should make the process seamless. For any additional help, you can refer back to T-Mobile’s support page.

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