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Contact us for help

We're here when you need us. Here's how to get support, find answers, and solve problems quickly.

Contact us directly​

Live chat (fastest)

Open the US Mobile app or sign in to your dashboard and start a chat. Our support team responds within minutes, and you can share screenshots or account details securely.

Available 24/7 through:

Phone

Call us at 1-878-205-0088

Available from 9 AM–9 PM Eastern time for urgent issues or when you prefer to talk things through.

Email

Send detailed questions or non-urgent issues to [email protected]

We typically respond within a few hours.

Find answers yourself​

Account dashboard

Many tasks don't require contacting support:

  • Check your data usage
  • Change your plan
  • Update payment methods
  • Switch networks
  • Add or remove lines
  • Track activation status

Before contacting us​

Having this information ready speeds up support:

  • Your phone number or account email
  • A description of what's not working
  • What you've already tried
  • Your device model (iPhone 14, Samsung Galaxy S23, etc.)
  • Which network you're using (Warp, Dark Star, or Light Speed)

For technical issues, include:

  • Error messages you're seeing
  • When the problem started
  • Whether it happens in specific locations or everywhere

Feature requests and feedback​

Have ideas for improving our service? Let us know through chat, email, or phone. We regularly implement customer suggestions for new features and improvements.

Network status and outages​

Experiencing widespread issues? Check:

  • Our website for service announcements
  • Your account dashboard for network status
  • Social media for real-time updates

We post updates during major outages or maintenance windows.

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