Advanced setup

There are a few advanced setup options you can use to adjust how long your phone rings or forward calls from your line to another device.

Adjusting ring time

You can adjust how long your phone rings before a call goes to voicemail using dial codes. Adjusting ring duration is only possible on our Light Speed and Dark Star networks.

note

Lines on Warp ring for 30 seconds before going to voicemail. It's not possible to change the ring time for these lines.

Light Speed

From your cell phone, dial **61*18056377243**[seconds]# but replace [seconds] with the length of time the call will ring. Acceptable inputs are 5, 10, 15, 20, 25, or 30 seconds.

For example, if you want the phone to ring for 20 seconds before going to voicemail, you would dial **61*18056377243**20#

Dark Star

Dial *61*+1[your 10-digit phone number]*11*[seconds]# where [seconds] is the length of time the call will ring. Acceptable inputs are 5, 10, 15, 20, 25, or 30 seconds.

For example, if your phone number is (123) 456-7890 and you want your phone to ring for 20 seconds before going to voicemail, you would dial *61*+11234567890*11*20#

Call forwarding

Call forwarding lets you redirect incoming calls to another number so you never miss important calls. You can forward all calls or only when you're busy or unavailable.

There are 2 forwarding options:

• Forward all calls
• Forward calls only when you don't answer, or you're already on a call (Conditional Call Forwarding)

note

Call forwarding is automatically included with new activations, and there are no plan fees for the service. However, airtime charges apply to all forwarded calls according to your calling plan, even when forwarding to a landline.

note

When forwarding all calls from your mobile phone to another number, your mobile phone won't ring until you turn off call forwarding.

Warp

Forward all calls

1. On your phone's dial pad, enter *72
2. Enter the phone number (including area code) where you want your calls forwarded (e.g., *72-908-123-4567)
3. Select the Call button and wait for confirmation. You should hear a confirmation tone or message.
4. End your call

Forward when busy

1. On your phone's dial pad, enter *71
2. Enter the phone number (including area code) where you want your calls forwarded (e.g., *71-908-123-4567)
3. Select the Call button and wait for confirmation. You should hear a confirmation tone or message.
4. End your call

Cancel forwarding

1. On your phone's dial pad, enter *73
2. Select the Call button and wait for confirmation. You should hear a confirmation tone or message.
3. End your call

Light Speed

Forward all calls

1. On your phone's dial pad, enter **21*
2. Enter the phone number (including area code) where you want your calls forwarded, followed by a # sign (e.g., **21*908-123-4567#)
3. Select the Call button

note

Turn off all call forwarding by dialing ##21#

Forward when unanswered

1. On your phone's dial pad, enter **61*
2. Enter the phone number (including area code) where you want your calls forwarded, followed by a # sign (e.g., **61*908-123-4567#)
3. Select the Call button

note

Turn off this call forwarding by dialing ##61#

Forward when busy

1. On your phone's dial pad, enter **62*
2. Enter the phone number (including area code) where you want your calls forwarded, followed by a # sign (e.g., **62*908-123-4567#)
3. Select the Call button

note

Turn off this call forwarding by dialing ##62#

Dark Star

Forward all calls

1. On your phone's dial pad, enter *21*
2. Enter the phone number (including area code) where you want your calls forwarded, then press # (e.g., *21*9081234567#)
3. Select the Call button and wait for confirmation
4. End the call

Forward when busy or unreachable

Use one of the following dial codes, followed by the number you want to forward to and a # sign:

• Call forward if unanswered: *61*1234567890#
• Call forward if unreachable: *62*1234567890#
• Call forward if busy: *67*1234567890#

Cancel forwarding

1. On your phone's dial pad, enter #21#
2. Select the Call button and wait for confirmation
3. End the call

Home Phone

You can forward incoming calls from your home phone line to any phone number, including a mobile or office line.

Forward all calls

1. On your phone's dial pad, enter **21*
2. Enter the phone number (including area code) where you want your calls forwarded, followed by a # sign (e.g., **21*908-123-4567#)
3. Select the Call button

note

Turn off this call forwarding by dialing ##21#

Forward when unanswered

1. On your phone's dial pad, enter **61*
2. Enter the phone number (including area code) where you want your calls forwarded, followed by a # sign (e.g., **61*908-123-4567#)
3. Select the Call button

note

Turn off this call forwarding by dialing ##61#

Forward when busy

1. On your phone's dial pad, enter **62*
2. Enter the phone number (including area code) where you want your calls forwarded, followed by a # sign (e.g., **62*908-123-4567#)
3. Select the Call button

note

Turn off this call forwarding by dialing ##62#

Set up call forwarding from phone settings

You can also set up call forwarding from your phone's settings.

iPhone

1. From the home screen, select Settings
2. Scroll down and select Phone
3. Select Call Forwarding
4. Select the status switch beside Call Forwarding
5. Select Forward To
6. Enter the number you'd like your calls forwarded to, then select Call Forwarding

note

If you're on Dark Star and using an iPhone, make sure your phone is updated to iOS 18.5 or newer.

Android

1. Open the Phone app
2. Select the Action Overflow icon (usually 3 vertical dots). On some phones, select the Menu icon instead.
3. Choose Settings or Call Settings — you may need to select Settings first and then Call Settings
4. Choose Call Forwarding
5. Choose one of the following options:
   • Always Forward: All incoming calls go to the number you specify; your phone won't ring. This overrides all other forwarding options.
   • Forward When Busy: Calls are forwarded when you're already on a call.
   • Forward When Unanswered: Calls are forwarded when you choose not to answer.
   • Forward When Unreached: Calls are forwarded when your phone is off, out of range, or in airplane mode.
6. Set the forwarding number (or edit the number that already appears)
7. Select Enable or OK