We are elated to announce that US Mobile has secured a position as a winner in Front’s 2024 Game Changer Awards, specifically in the “Chatbox Experts” category.
US Mobile was started with a singular goal – to make mobile service truly affordable. Our commitment is reflected in the tailored plans we offer, catering to your individual consumption patterns, whether it’s talk, text, or data usage.
Beyond that, the thing that gets us most excited is our unwavering dedication to customer service. We love hearing from our users: solving any issues they may have, answering their questions, or taking their suggestions. Our support team is reachable on a 24/7 basis through various channels, including phone, email, and chat. Our customers praise our swift response times and effective issue resolution, which are all a testament to the high quality of our service we hold ourselves to.
We use Front’s interface and workflows to be able to connect our customers with a real-life support agent in less than 30 seconds. Seriously. Routing customers to the correct support agent means questions are answered faster, wait times remain low, and customers are getting genuine, 1:1 help.
It is with immense pride and excitement that we share the news of being recognized as one of Front’s Chatbox Experts for the year. This acknowledgment fuels our commitment to excellence and innovation in the realm of customer interaction. We look forward to continuing this journey, providing stellar services, and pushing the boundaries of what is possible in the ever-evolving tech landscape.
See our official award (and the other winners) here.