A hard refresh forces your browser to load the most recent version of a website by clearing the cache for that page. New scripts, styles, and features might be included.
Clicking the “Refresh” arrow on your browser address bar is not a hard refresh.
Here’s how to do a hard refresh on different types of browsers
Desktop Browsers
Google Chrome
- Windows: Press Ctrl + F5
- Mac: hold Cmd + Shift and then press R
Firefox
- Windows: Press Ctrl + F5
- Mac: hold Cmd + Shift and then press R
Safari
- Mac: On the menu go to
Safari >Empty Cache, or press Opt + Cmd + E
Internet Explorer/ Edge (Windows)
Mobile Browsers
Safari on your iPhone, iPad, or iPod touch
To clear your cookies and keep your history, go to Settings > Safari > Advanced > Website Data, then tap Remove All Website Data.
Chrome (on Android)
- On your Android phone or tablet, open the Chrome app.
- At the top right, tap More.
- Tap History > Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to “Cookies and site data” and “Cached images and files,” check the boxes.
- Tap Clear data.
Chrome (on iPhones and iPads)
- On your iPhone or iPad, open the Chrome app.
- At the bottom, tap More.
- Tap History > Clear browsing data.
- Make sure there’s a check mark next to “Cookies, Site Data,” and “Cached Images and Files.”
- Tap Clear browsing data.
Once you’ve cleared you’re cache you will be able to safely sign in to your account.
Listening to set up my account I need some help doing it do I need to give you the SIMS card number
Do I have to have a debit card cause I don’t have one but I need a phone I am in the facility I can’t ford know phone cause I have to pay my living expenses
You will need a credit or debit card for now. We are adding more payment options in the future. However, if you are having trouble paying for a phone plan, please reach out to our support team and they will be able to arrange something for you.
Ok.
I want to change my debit card to pay phone bill. Can not get into my account.
Please reach out to the support team. They can quickly fix this issue for you.
I did the hard refresh but still cannot log in and cannot set up a new password.
Please reach out to support over chat, [email protected] or over the phone at 878-205-0088 and they can help sort it out for you.