How to do a hard refresh on your browser

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A hard refresh forces your browser to load the most recent version of a website by clearing the cache for that page. New scripts, styles, and features might be included.

Clicking the “Refresh” arrow on your browser address bar is not a hard refresh.

Here’s how to do a hard refresh on different types of browsers

Desktop Browsers

Google Chrome

  • Windows: Press Ctrl F5 
  • Mac: hold Cmd + Shift and then press R

Firefox

  • Windows: Press Ctrl F5 
  • Mac: hold Cmd + Shift and then press R

Safari

  • Mac: On the menu go to Safari >Empty Cache, or press Opt Cmd + E

Internet Explorer/ Edge (Windows)

Mobile Browsers

Safari on your iPhone, iPad, or iPod touch

To clear your cookies and keep your history, go to Settings > Safari > Advanced > Website Data, then tap Remove All Website Data.

Chrome (on Android)

  1. On your Android phone or tablet, open the Chrome app.
  2. At the top right, tap More.
  3. Tap History > Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cookies and site data” and “Cached images and files,” check the boxes.
  6. Tap Clear data.

Chrome (on iPhones and iPads)

  1. On your iPhone or iPad, open the Chrome app.
  2. At the bottom, tap More.
  3. Tap History > Clear browsing data.
  4. Make sure there’s a check mark next to “Cookies, Site Data,” and “Cached Images and Files.”
  5. Tap Clear browsing data.

Once you’ve cleared you’re cache you will be able to safely sign in to your account.

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