Welcome to US Mobile! If you’ve just snagged a universal SIM card kit or a device from a non-US Mobile retailer like Amazon, Target, or Walmart, you’re in the right spot. We’ve crafted this straightforward guide to walk you through activating your US Mobile service. Get ready to dive into a world of seamless connectivity!
What You Need to Get Started with US Mobile
Before we jump into the activation, you’ll need a few things:
- A SIM card and device from a non-US Mobile retailer OR a Universal SIM card kit from a non-US Mobile retailer paired with a GSM-compatible unlocked device.
- Your current wireless bill (if you’re transferring your number from another carrier).
- A debit/credit card, US Mobile Refill Card, or Service Payment Card to pay for your first month’s service.
- Your four-digit US Mobile account PIN. If you need to reset it, simply contact US Mobile Customer Support.
Activation Steps for US Mobile Services
Ready to activate? Here’s how you can easily set up your US Mobile service online:
Step 1: Access Activation Portal
Start by visiting usmobile.com/join. This portal will guide you every step of the way. If you hit any roadblocks, don’t hesitate to reach out to our awesome US Mobile Support team for help.
Step 2: Verify Your SIM and Device Information
Next, you’ll need to confirm your ICCID and IMEI numbers. The ICCID number can be found on the card that came with your SIM, while you can find your 15-digit IMEI number in your phone’s settings:
- On an iPhone: Go to Settings > General > About and check for your IMEI.
- On an Android: Head to Settings > About Phone > Status and find your IMEI there.
Alternatively, you can find the IMEI by dialing *#06# on your phone. Enter these numbers into the portal and click Continue.
Step 3: Identify Your Customer Status
Are you already a US Mobile customer? If yes, decide whether you’re adding a new line or changing a device on an existing line and log into your account.
Step 4: Select Your Plan and Features
Now, it’s time to choose your rate plan and any optional add-on features that suit your needs. Click Continue once you’ve made your selections.
Step 5: Choose Your Phone Number
You can either select Get a US Mobile Number or Transfer Your Number. The number transfer process will be completed later in the activation.
Step 6: Review Your Cart
Double-check your selections in the cart and click on Check Out.
Step 7: Create or Access Your US Mobile Account
Input your contact info and register for online account access. If you’re an existing customer, ensure your information is accurate. Set your PIN and choose your security questions.
Step 8: Enter Payment Information
Fill in your billing details and choose your payment method: either a Credit Card, Service Payment Card, or US Mobile Refill Card. If using a debit/credit card, enter your details and agree to the terms before confirming. For US Mobile Refill Card payments, simply input the card number and validate.
Step 9: Transfer Your Current Wireless Number (if applicable)
If you’re transferring your number, gather your current carrier’s account information, including the account number, account PIN, and the last four digits of the account holder’s Social Security Number. This info is typically found on your recent bill. Remember, don’t cancel your old service; it will automatically deactivate post-transfer.
Step 10: Complete Your Order
Review your information and click Place Order to finish your activation. Don’t forget to print or save your confirmation number for future reference. Make sure to select Activate once you’re done!
Step 11: Choose Your SIM Card Size
If you’re using your own device, determine your SIM card size. Check the back cover or the SIM tray (you might need a SIM tray tool). Use the Universal SIM card kit to select the correct size and insert it into your device.
Need Help? US Mobile Is Here for You!
If you encounter any issues or have further questions, don’t hesitate to reach out to our friendly US Mobile Support team. We understand that tech can sometimes be tricky, but we’re here to help make your experience as smooth as possible.
And there you have it! Once you complete these steps, you’ll be all set to enjoy the impressive coverage and performance that US Mobile offers across all major US networks.
Stuck? We’ve got your back – whether you’re with us or still on Team ‘Not-Quite-Right.’ And hey, did we mention we’ll even give you a free month on our phone plan just for trying us out? Click here to chat with our team, because who doesn’t love free stuff (and better service)?