Your Boost Mobile Account: Change, Cancel or Track It (2026)

What you can do yourself, and what you can’t

Boost puts a decent amount in the app. The gaps are worth knowing before you go looking.

The pattern is clear enough: anything that keeps you as a customer is self-serve, and anything that ends or moves the line is a phone call. Customer Care runs 8 a.m. to midnight ET, every day.

Changing your password or getting back in

Two paths depending on whether you’re already logged in.

1. In the app, if you’re already in

   Tap Settings at the top right, then Security, then Change Password.

2. On the web, if you’re locked out

   Go to the log in page and enter the email or phone number linked to your account. Choose Sign In with Password, then Forgot Password.

3. Watch for the code

   If you used your email you’ll get a verification email. If you used your phone number you’ll get a text. Enter the code and follow the prompts to set a new password.

Your 4-digit security PIN

Boost uses a 4-digit security PIN to verify your account. You need it in two situations: calling Customer Care, and filing a phone protection claim.

Set it before you need it. Sorting out a forgotten PIN while trying to report a stolen phone is a bad time to discover you never set one.

In the app: Settings at the top right, then Security, then Change PIN.

On the web: log in, go to Settings then Security, and set up your 4-digit PIN under Account security.

Can I change my Boost Mobile phone number?

Here’s an honest answer rather than a confident-sounding one. Boost does not document a change-number process on its account management help pages. Those pages cover passwords, the security PIN, cancelling a line and reactivating a line. Changing your number isn’t among them.

So the reliable route is to call Customer Care on (833) 502-6678 and ask. We’re not going to invent a menu path that Boost doesn’t publish, because a wrong set of steps wastes more of your time than no steps at all.

Two related things Boost does document, in case one of them is actually what you want:

Keeping your number but leaving Boost. That’s a port-out, not a number change. Call Customer Care for a port-out PIN, one per line, and don’t cancel first. We’ve covered how to transfer your Boost Mobile number in detail.

Getting a new number on a new line. If you buy a device from Boost and take a new number, activation handles it and none of the transfer steps apply.

Cancelling a Boost Mobile line

One route: call (833) 502-6678. There is no self-serve cancel in the app or online.

Reactivating is the same number. Boost’s framing is that it would love to have you back, which is the expected sentiment, and the practical point is that a closed line can be reopened by phone.

Also worth knowing before you cancel: Boost says a payment applied to an account is not refundable, not transferable and has no surrender value. There’s no partial-month credit, so cancelling the day after a payment lands means that money is gone.

Tracking a Boost Mobile order

Boost sends an email with shipment information once your order processes. Processing itself can take up to 72 hours, excluding weekends and holidays, though orders placed before 2 p.m. ET can ship the same day.

Two constraints to plan around. Boost cannot deliver to a P.O. Box, so you need a street address. And device shipments on Pay Later accounts require a signature: if nobody’s there, the driver leaves a note and tries twice more.

To cancel a pre-order or backorder before it ships, that one is self-serve: app, Settings, Device Setup, View Shipments, Manage Shipment, Cancel Shipment. Or call (833) 502-6678.

There’s also Store-to-Door, where a Boost expert comes to your home to handle activation, number transfer and moving your data across at no extra cost. It’s limited to new accounts placing an initial device order on select premium devices, required with financing on those devices and optional without, and unavailable on existing accounts. You pick a 2-hour window at checkout.

Two things to be careful with

Turning autopay off. Boost notes that some account types and plan offers require autopay to remain on. If your price assumes autopay, switching it off can cost you that price. Check what you’re giving up first.

Letting the account go past due. Boost Protect coverage is placed on hold while an account is past due and doesn’t resume until your next paid billing cycle. So a phone that breaks during a past-due period wasn’t covered when it happened.