Managing your account with Cricket Wireless has never been easier! With the myCricket App or online, you can take control of your mobile experience right from your smartphone or computer. Below, you’ll find a roadmap to tackling some of the most commonly asked questions that Cricket users often have. Let’s dive in!
Finding Your Username for Cricket Wireless
Your username is like your online identity with Cricket. If you’ve forgotten it, don’t worry! Simply sign in to either the Cricket website or the myCricket App, and click on “forgot username.” If the details you provide match your account, you’ll receive a quick text with your username. Easy, right?
Password Reset Made Simple
We’ve all been there – juggling multiple passwords can get overwhelming. If you need to reset your password, just click here for a straightforward way to get back into your account.
Locating Your Account Number
Your account number is essential for various services, like unlocking your phone or switching providers. You can retrieve it by chatting with support, logging into your account either online or in the myCricket App, calling Cricket Support, or visiting a local Cricket store.
Checking Payment Due Dates
Worried about when your payment is due? You can easily check your current payment due by visiting your account page. Here, you can also manage your Auto Pay preferences and make payments using a credit or debit card. If you’re using a Cricket Refill or Service Payment card, hop over to Quick Pay instead!
Reviewing Payment History
If you want to see the payments you’ve made, you can access your billing and payment history here. This feature lets you view transactions over the past year and is particularly handy if you need a record of recent activity.
How to Unlock Your Cricket Device
If you’re looking to unlock your device, the process is simple! Just visit the Unlock Your Phone page, select “request unlock,” and choose the device you want to unlock.
Changing Your Account PIN or Security Questions
Need to update your security settings? You can either call or chat with a Cricket Support Advocate or head to any local Cricket store for assistance. Keeping your account secure is crucial!
Understanding and Changing Your Due Date
Your due date is determined when you activate your service with Cricket. If you want to change it, a quick call to Cricket Support will do the trick. However, keep in mind you can only make this change once every 180 days.
Managing Your Rate Plan and Features
Want to adjust your rate plan or features? Open the myCricket App and sign in. Alternatively, you can chat or call support, or visit a Cricket store for hands-on help.
Managing Communications from Cricket
You can control how you receive communications from Cricket. By visiting the Manage Texts page, you can opt-in or out of different notifications, keeping you informed without the clutter.
Viewing Your Usage
With Cricket’s unlimited calls and texts, you’ll primarily track your high-speed data usage. To check your current usage, just head over to the Usage page and select the phone number associated with your account.
Updating Your Mailing Address
To ensure your billing information stays accurate, you can review and update your mailing address here. Just sign in and click “edit address” to make changes.
Updating Your Email Address
If you need to add or change your email address, you can also do this in the myCricket App. Select Account Settings by tapping the gear icon and make your updates easily.
Changing Your Preferred Language
Your Cricket account can also speak your language! Change it anytime via the myCricket App. Tap the gear icon in the top right corner for Account Settings, and you’ll see the option to update your language preferences there.
Video Management Feature
Cricket typically turns on Video Management when you first activate your service, but you can toggle it on or off anytime. To manage this feature, log into the myCricket App and select it in the Account Settings section.
Account Information for Business Owners
Business owners can find their account details just like everyone else. Sign in to your myCricket App and tap the gear icon for quick access to your business information.
We hope this guide helps you navigate your Cricket Wireless account with ease! If you need more assistance, don’t hesitate to check out Cricket’s Contact Us page.
Stuck? We’ve got your back – whether you’re with us or still on Team ‘Not-Quite-Right.’ And hey, did we mention we’ll even give you a free month on our phone plan just for trying us out? Click here to chat with our team, because who doesn’t love free stuff (and better service)?