Today Google unveiled a new line of products made in-house by their own product team. Among other things, they communicated the launch of Pixel and Pixel XL Phones. According to Wired, the phones are supposed to be sleek, have an impressive Qualcomm Snapdragon 821 processor, Daydream-ready VR status, and a kick-ass camera. Interestingly, they’ve decided to launch it with Verizon as their exclusive carrier, which makes you wonder; what is happening with Google’s own MVNO Google Fi?
Project Fi says that they put their customers on the best available network between Wi-Fi and three 4G LTE networks. So one might wonder, why aren’t they choosing Project Fi as their carrier when launching the Pixel phones?
Winning Back Customers
Speaking of Project Fi, we recently won back a client, who we actually lost earlier this year, to Project Fi. The customer’s name is Anne, and she described her customer journey in a review on Trustpilot. The review reads as follows:
The Best…Around! (Nothin’s ever gonna bring you down!)
Loved this company, switched to Google Fi for the discount on the new phone, just switched back after months of dealing with shoddy customer service and occasional text message drops. So glad to be back, the phone service works seamlessly (like phone service should) and the customer service has always been doubleplusgood. Would recommend it to anyone.
At US Mobile, we want customers to be with us for the long haul. To this day, US Mobile still does not have any temporary promotional offers to lure customers to our platform. We believe in offering consistently low prices on our plans, great coverage, and outstanding customer service. We want to grow with our customers, no matter which connected device they’re using and what their usage is today, tomorrow, or in a few years.