How to Transfer Your Number from CenturyLink to Another Carrier

Switching from CenturyLink and want to keep your current number? Here’s a step-by-step guide to make it easy!

Step-by-Step: How to Transfer Your CenturyLink Number

Step 1: Gather Your Account Information

To get started, make sure you have:

• Account Number: You can locate this using several methods.
• Transfer PIN: You may need a specific PIN for the transfer, which can be obtained by contacting CenturyLink customer support.

How to Find Your CenturyLink Account Number

1. Using Your Bill:
   • Check the top of each page of your monthly bill for your account number.
   • Log into your CenturyLink account and select “View Bill” to see past statements, where your account number will be displayed.
2. In My CenturyLink Online:
   • Log in to your CenturyLink account on the web.
   • The account number should be in the upper right-hand corner of each page.
3. Using the My CenturyLink App:
   • Open the app and find your account number in the upper left corner, under the drop-down menu with your name.
4. Welcome Letter or Order Confirmation:
   • Check the welcome letter or order confirmation you received when signing up for service, as it includes your account number.
5. Order Confirmation Email:
   • The order confirmation email also includes your account number, which is typically sent when starting or modifying your service.
6. Retrieve from Bill:
   • Enter your associated email on the CenturyLink portal under “Help with Account Number,” and they’ll send the account number to you.

How to Find Your CenturyLink PIN

1. Welcome Letter and Bills:
   • Locate your security code on the Welcome Letter or your first three monthly bills under the “Get an Online Account” section.
2. Request Code Online:
   • Use the online request tool on CenturyLink’s website. Enter your account number, select the preferred contact method (email, automated call, or paper mail), and follow the steps.
3. Alternative Request Method:
   • You can also chat with a CenturyLink representative to request your security code after verifying your identity.
4. Transfer PIN:
   • Call CenturyLink at 866-642-0444 to request a Transfer PIN. Follow the representative’s instructions to obtain it.

Step 2: Ensure Your Account is Active

Make sure your CenturyLink account remains active during the porting process. Don’t cancel your service just yet!

Step 3: Contact Your New Carrier

Once you have your CenturyLink account number and PIN:

• Inform Your New Carrier: Tell them you’d like to port your number from CenturyLink. They’ll need the account number and PIN to start the process.
• Device Compatibility: If you’re keeping your current device, ensure it’s compatible with the new carrier’s network.

Step 4: Wait for Confirmation

The transfer process usually takes 24–48 hours but could vary. Keep your CenturyLink account active until the port is confirmed complete.

Step 5: Test Your New Service

Once the port is successful, test your phone to ensure calls, texts, and data are working on your new network.

Additional Resources

For more support and insights, check out these helpful resources:

• CenturyLink’s Guide to Transferring Your Number
• US Mobile’s Porting Guide
• Visual Guide

With these steps, you’ll be ready to transfer your number from CenturyLink smoothly. Happy switching!

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