T-Mobile: Your Comprehensive Guide to Buying a New Device
When it comes to upgrading your tech, T-Mobile makes it easier than ever to purchase a new device. Let’s dig into the steps and tips you need to know for a smooth shopping experience with T-Mobile.
Before You Buy
First things first, consider whether you want to trade in your current device for credit towards your new purchase. You can get a Device Trade-in estimate online.
Next, think about how you want to pay for your new gadget. T-Mobile offers an Equipment Installment Plan (EIP) which allows you to spread out the cost over time, completely interest-free.
If you’re opting for financing and using an EIP, make sure you understand how to utilize e-Signature to authorize your purchase. For those whose current device isn’t up to par, explore T-Mobile’s Warranty solutions before diving into a new purchase.
Heads up, there will be a $35 Device Connection Charge due at the time of sale.
Ready to Buy?
If you’re new to T-Mobile, you can easily join the T-Mobile family. Current customers can simply log in to your account to start shopping.
Order on Its Way?
If you’ve just jumped aboard the T-Mobile train and haven’t yet set up your account, you can track your order using your order number, billing zip code, and last name on the order status page.
Existing T-Mobile customers can log in to your account to check your order status.
Signature Required for Delivery FAQs
Wondering about the signature required policy? High-value orders, generally including smartphones, will likely require a signature upon delivery. This is for your protection against theft.
T-Mobile will notify you if your order requires a signature in the order confirmation and shipment notifications via email or SMS. After shipment, you can visit UPS.com/track, input your tracking number, and see if a signature is required. You can also sign up for UPS notifications about your delivery.
Need to change the delivery address? Re-routing options might be available through UPS My Choice service.
If UPS fails to deliver after the 3rd attempt and your order gets returned to T-Mobile, don’t worry. Just call T-Mobile Customer Care at 1-800-937-8997. They will re-process and re-ship your order, and any charged amount will be refunded to your original payment card within 7-10 days.
Need to Return Your Trade-In Device?
The quickest way to return your trade-in device is by visiting a T-Mobile store. This way, you skip the hassle of finding labels or dealing with packaging. If shipping is more convenient, learn how to ship your trade-in device.
For JUMP! upgrades, your T-Mobile account order status will display a JUMP! upgrade.
Note that T-Mobile Authorized Retailers and other retailers like Apple, BestBuy, Samsung, and Walmart have different trade-in policies. Purchases from these retailers generally need to be shipped rather than returned in-store.
Still Need Help?
If you need further assistance, you’re not alone! Log in to your account for the simplest way to make upgrades, or visit a T-Mobile store near you. You can also reach out via the Contact Us page for additional support.
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