Discover the T-Mobile 15-Day Internet Test Drive: What You Need to Know
Hey there! If you’re considering T-Mobile for your home or small business internet, you’ve landed in the right spot. T-Mobile offers a fantastic opportunity to test their internet service for 15 days with the T-Mobile 15-Day Internet Test Drive. This trial lets you experience their connectivity before fully committing, and who doesn’t love a risk-free trial? Let’s dive into the specifics.
How to Get Started with the T-Mobile 15-Day Internet Test Drive
The 15-Day Internet Test Drive is available to both new and existing T-Mobile customers who activate a qualifying plan. Whether you’re opting for T-Mobile Home Internet or Small Business Internet, you’re eligible for a refund via a one-time bill credit if you choose to cancel within the initial 15 days. Remember, this is limited to one test drive per account.
When Does Your T-Mobile 15-Day Test Drive Begin?
Knowing when your 15 days start is crucial to make the most of your trial period.
If You Sign Up in a Retail Store
Your Test Drive kicks off the moment we activate your account in-store and you take your device home. So, it’s essentially plug-and-play from the get-go.
If You Sign Up Online or By Phone
For online or phone sign-ups, your Test Drive starts the day you get a notification that your 5G gateway has shipped. This means you have a heads-up to prepare and make quick use of the Test Drive as soon as your device arrives.
Cancelling Your T-Mobile Service
If you decide that T-Mobile Internet isn’t the right fit for you, no worries. Here are the steps you need to follow to cancel the service smoothly.
Contact T-Mobile to Cancel Service
To cancel, simply contact T-Mobile. Your account will be credited with a one-time bill credit to cover any internet service charges. If there’s a positive balance because of prior payments, it will be paid out in about 30 days through a Prepaid MasterCard from North Lane, sent to your billing address.
Bear in mind, you’ll need to return your equipment within 45 days after cancellation to avoid a non-return fee of up to $370.
Returning Your T-Mobile Equipment
Here’s how you can return your gateway and mesh access point:
Return to a T-Mobile Store
You can take your gateway and mesh access point to a T-Mobile store, but only if you haven’t started a return order with Customer Care. If you’ve already initiated the return through Customer Care, you’ll need to go the mail route. Note: Home Internet Plus customers need to return the mesh access point in-store, even if started with Customer Care.
Return by Mail
To return by mail, contact T-Mobile for a prepaid return label, which should arrive in your email within 24 hours. Remember to check your junk or spam folder if it doesn’t show up. Print the label, attach it to your box, pack your device, and ship it back either via mail or at a UPS store.
Note: Home Internet Plus customers are required to return the mesh access point in-store, regardless of starting the process with Customer Care.
Things to Keep in Mind
To qualify for the refund, ensure you cancel within 15 days of activating your Home Internet service. This limited-time offer requires a timely gateway return and is capped at one per account. Bear in mind, it may not be combinable with other promotions or discounts.
Got more questions? Visit the T-Mobile Internet Support page for more information.
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