Upgrading your phone with Cricket can be an exciting venture, and we’re here to guide you through the entire process! If you’re already a Cricket user and are ready to switch to a new device, you’ve come to the right place. This detailed guide will help you navigate the upgrade, ensuring you maximize your benefits with Cricket’s services.
Understanding Cricket’s Device Upgrade Eligibility Policy
Before jumping into your new phone upgrade, let’s check if you meet the eligibility criteria. Here’s what you need to qualify:
- You must currently have an active line of service with Cricket.
- Your monthly Cricket plan should be $30/month or higher.
- The new phone needs to be a brand-new device purchased from a Cricket store or Cricket’s official website.
- You are allowed to upgrade your phone only once every 365 days.
- A $25 device upgrade fee will be charged for upgrades made in stores or online.
With these checks in place, you’re all set for your phone upgrade!
Steps to Upgrade Your Phone with Cricket
Ready to upgrade? You can do this online or at a Cricket store. Here’s how to go about it:
Option 1: Upgrade Online
- Sign into your My Account on the Cricket website.
- On the Account Summary page, scroll down to identify your phone number, and select the blue arrow next to the line you wish to upgrade.
- Next, scroll down to the Device section and click on “Upgrade Device.”
- You’ll be presented with information regarding the upgrade process. Select “Shop Smartphones” to explore your phone options.
- Add your desired phone to the cart.
- Now it’s time to review your protection options. If eligible, consider adding Cricket Protect to your new device. This adds coverage for loss, theft, and accidental damage, so it’s a smart move!
- If you want to add accessories, navigate to the Accessories section under Shop, make your selections, and head back to your cart.
- Review your shopping cart, and select the Cart icon to continue the checkout process.
- Confirm your contact details, shipping address, and payment information. Agree to the terms and conditions and continue.
- Finally, review your order and click “Place Order.” Be sure to save the confirmation for your records, as you’ll receive both a text message and an email confirmation.
Option 2: Upgrade at a Cricket Store
If you prefer a more personalized experience, visit your local Cricket store. One of their friendly staff members will gladly assist you with the upgrading process.
Activating Your New Phone
Once your shiny new phone arrives, you’ll need to activate it. Here’s how:
- Insert the new SIM card into your new phone before you get started.
- Visit the Cricket website and choose the “Activate” option from the navigation bar.
- Follow the on-screen instructions to activate your phone.
After activation, don’t forget to check or adjust your current plan and features through My Account.
Need Further Assistance?
If you come across any hurdles while upgrading your phone, Cricket offers various resources. You can check out their support page for additional FAQs or contact their customer service directly. They are always ready to help!
In summary, upgrading your phone with Cricket is easy if you have a valid line of service and follow the steps outlined above. Plus, you can protect your investment with Cricket Protect for added peace of mind.
Stuck? We’ve got your back – whether you’re with us or still on Team ‘Not-Quite-Right.’ And hey, did we mention we’ll even give you a free month on our phone plan just for trying us out? Click here to chat with our team, because who doesn’t love free stuff (and better service)?