US Mobile is all about freedom. We offer our customers complete freedom when it comes to customizing their cell phone plans so that you can stop paying for the data, talk, and text that you don’t use.
US Mobile Customer Service
But US Mobile is also all about freedom when it comes to our Customer Service. Our team is ready to answer questions and help with requests 24 hours a day, 7 days a week on-call, emails, and chat — and the average wait time is under 30 seconds. So you are free to get back to your day quicker and stay connected for longer.
US Mobile has strived to scale up in order to provide the best wireless customer service to its consumers. We have grown immensely to integrate a 24/7 chat and call support. Our customers have had an astounding experience with our team, as explained by TrustPilot.
In an industry where Customer Service is traditionally irksome, US Mobile strives to do things differently. At US Mobile, we put Customer Service at the forefront, and in doing so, Aircall has become an important partner for us. Aircall allows our team to deliver awesome phone support instantaneously.
David Port featured US Mobile’s partnership with Aircall in the latest issue of Entrepreneur Magazine.
“Early last year, Ahmed Khattak launched US Mobile, a provider of no-contract, no-frills cellphone service aimed at college students, seniors and other low-usage customers. And yet, he struggled to find a good phone system for in-house staff at his Connecticut headquarters.
“You would think we would have had that covered since we are a telecom company,” he says with a chuckle. But it was truly hard going: Hardware-based and VOIP options were too inflexible, and he was facing the prospect of wasting hundreds of thousands of dollars to make his current in-house system work for his growing company. Meanwhile, he had a business with no reliable way to expand customer support or pull analytic.”
Our CEO has his own way of communicating with customers. His open letter to the US Mobile family explains how valuable our customers are to us!
Chat is NOT working right now. Mar 20 9:52pm et
Saffa was so helpful in deactivating my current pool plan and creating a new one so that I could save on my monthly plan pricing. She made the whole process seamless and easy. US Mobile representatives are the best in the cell phone industry and Saffa certainly demonstrated that with her proficiency and politeness. Thank you Saffa!!
This is blatantly false. Phone support hours are 9am-9pm EST.
And wait times is more like 30 minutes not 30 seconds.
lately phones go on answered
Responses on our phone lines are not answered as quickly as our chat, but we’re working on making responses there much faster.
i was calling you guys for over 4 today on the phone and no one picked up…. and when i tried you guys online you guys did not help me and im still stuck with my issue of my texting not working if i could please gey a phone call from you guys it would be greatly appriated
i was calling you guys for over 4 today on the phone and no one picked up…. and when i tried you guys online you guys did not help me and im still stuck with my issue of my texting not working if i could please gey a phone call from you guys it would be greatly appriated 8489863831
Hey go ahead and email us at [email protected] with the best number and time to reach you at and we’ll schedule something
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