Moving your phone number from Airvoice Wireless to a new carrier is a straightforward process when you have the right details at hand. Follow these steps to ensure a hassle-free transfer and keep your number active throughout the switch.
Table of Contents
Key Steps for Transferring Your Airvoice Wireless Number
1. Gather Essential Account Details
- Account Number: This is the 20-digit number located on your Airvoice Wireless SIM card.
- PIN: The default PIN is the last four digits of your phone number. If you’ve set a custom PIN and don’t remember it, contact Airvoice customer support.
Tip: To prevent delays, confirm your account number and PIN with Airvoice Wireless before starting the transfer.
2. Start the Porting Process with Your New Carrier
Once you have your account details:
- Contact Your New Carrier: Provide them with your Airvoice Wireless account number and PIN to initiate the transfer.
- Confirm Device Compatibility: Ensure your device is compatible with the new carrier. If your phone is locked, request an unlock from Airvoice Wireless customer service.
3. Wait for the Transfer Completion
Porting can take a few hours to a couple of days, depending on your new carrier. During this time:
- Keep Your Airvoice Account Active: Don’t cancel your Airvoice account until the transfer is confirmed.
- Watch for Confirmation: Your new carrier will notify you once the port is successful. Afterward, insert your new SIM card (if provided) and test your service.
Important Considerations
- Forfeiture of Remaining Airtime: When you port out of Airvoice Wireless, any remaining balance on your account will be forfeited. Plan accordingly if you have substantial airtime left.
- Verification Requirements: Airvoice requires proper verification to release your number, including your account number and PIN. Be prepared to provide this information when asked.
Additional Resources
For a more detailed, step-by-step guide, you may find this video helpful:
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FAQs
1. How long does it take to transfer my number from Airvoice Wireless?
The porting process generally takes a few hours to a couple of days, depending on coordination between Airvoice Wireless and your new carrier. It’s a good idea to initiate the transfer during a time when a short interruption won’t affect you.
2. Will I lose my remaining balance or airtime when I transfer?
Yes, according to Airvoice Wireless’s terms of service, any remaining balance or airtime will be forfeited when you port your number out. No credits or refunds will be issued for unused airtime, so plan accordingly if you have a significant balance remaining.
3. What information do I need to provide to initiate the transfer?
You’ll need your Airvoice Wireless account number, which is the 20-digit SIM card number, and your account PIN. If you haven’t set a custom PIN, the default is typically the last four digits of your phone number. For additional security, make sure to confirm this information with Airvoice customer service before beginning the transfer.
4. Can I keep using my Airvoice Wireless device with my new carrier?
If your device is compatible and unlocked, it should work with your new carrier. Contact Airvoice Wireless customer support if you need help unlocking your device. Remember, some carriers may have specific compatibility requirements, so verify with your new carrier as well.
5. What if I encounter issues during the transfer?
If you experience any problems, contact Airvoice Wireless’s customer support team at 1-888-944-2355 for assistance. Additionally, your new carrier may be able to troubleshoot issues from their end. Have your account number, PIN, and any other relevant details on hand to expedite the support process.
6. Do I need to keep my Airvoice Wireless account active during the porting process
Yes, your account must remain active to complete the transfer successfully. Canceling your Airvoice Wireless service before the porting process is finalized can result in the loss of your phone number. Wait for confirmation from your new carrier before making any changes to your Airvoice account.
